usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Toon meer
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Lees wat reviewers zeggen
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... Toon meer
Kelly was superb with the assistance today. She quickly understood what I was looking for. She provided a recommendation and it was EXACTLY what I wanted & was looking for. Professional, efficient... Toon meer
Nice covers fit our patio furniture but after 3 years they deteriorated. We only used them for about 6 months a year when the cushions were on the seating-they were inside during the winter-and we had... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contactgegevens
North Michigan Avenue 980, 60611, Chicago, Verenigde Staten
- patioliving.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great helpful service!
Kelly was a pleasure, extremely helpful and very speedy in responding! I appreciated her professionalism and friendly manner! Big thumbs-up!
18 juni 2026
Review zonder uitnodiging
Would NEVER buy from them again!!!
Would NEVER buy from them again!!!
I ordered a loveseat for my patio on 5/26, item description said ships in 3-5 days...almost a month later no loveseat! I was given two different delivery dates that were confirmed and each one cancelled last minute AFTER I already took time off of work to be home for the delivery. After the last cancellation I was informed the item made it to the warehouse but now can not be located. In the meantime the item went on sale for $300 less!! I have spoken to customer service several times and have gotten nowhere. I requested a price match for all our trouble (and missed work) and was denied. They offered a $100 gift card...NO THANK YOU! I will never order from them again so that is useless! I then said I no longer want the item and was informed I will have to pay a restocking fee. They can't even find the item in the warehouse!!! It has been a very disappointing experience. I have no idea how their overall rating is 4.7 stars?! DON'T ORDER FROM THIS SITE!!
18 juni 2026
Review zonder uitnodiging
Confusing website
Confusing website. Shipping address did not come through the order online.
17 juni 2026
Antwoord van PatioLiving
Dear Gissoo,
Thank you for reaching out. I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number. Unfortunately, the one you provided does not pull up an order. This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you. If you have any questions please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-733-3201.
Kim answered all of my questions…
Kim answered all of my questions clearly and accurately. Was helpful explaining the different options.
17 juni 2026
Review zonder uitnodiging
Excellent customer service
Excellent customer service. Kimberly was knowledgeable, responsive, and very helpful throughout the entire process.
17 juni 2026
Review zonder uitnodiging
Superb Customer Service
Kelly was superb with the assistance today. She quickly understood what I was looking for. She provided a recommendation and it was EXACTLY what I wanted & was looking for. Professional, efficient and met my need quickly. Thank you Kelly!
17 juni 2026
Review zonder uitnodiging
Speedy, clear, helpful tips on purchasing replacement umbrella
Thanks: speedy, clear, and helpful. Resolved the two questions I had so that I could purchase with confidence and be less likely to have to return due to incompatibility with existing table.
16 juni 2026
Review zonder uitnodiging
Your rep was patient and flexible when…
Your rep was patient and flexible when I changed my order. Very good customer service! Will be back.
15 juni 2026
Até o momento não recebi confirmação da…
Até o momento não recebi confirmação da efetivação da compra, somente esta pesquisa de satisfação!?!?!
14 juni 2026
Antwoord van PatioLiving
Dear Geraldo,
Thank you for reaching out. I sincerely apologize for the frustration and concern regarding your order. This is not the experience we want for any of our customers, and I understand how disappointing it can be when you are unsure whether your purchase has been successfully processed.
I have reviewed your order and can confirm that on June 14, 2026, you placed an order for the Shademaker Athens 108 lb. Cast Aluminum Square Umbrella Base with Wheels and the Shademaker Libra 8’ Octagon Outdoor Umbrella.
At the time your order was placed, an order confirmation email was automatically sent to the email address provided. It is possible that the message was filtered into your spam or junk folder, so I kindly recommend checking those folders if you have not yet seen it. For your convenience, I have also resent the order confirmation email to the address we have on file.
Per our Terms and Conditions and 30-Day Return Policy, estimated shipping information is included in the order confirmation. Please note that all shipping times are estimates and may change based on product availability. Once the manufacturer accepts the order, we will provide an updated estimated ship date if it differs from the original timeframe communicated in your confirmation. 30-Day Return Policy | PatioLiving
If you have any questions in the meantime, please do not hesitate to contact us. You may reach us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, from 9:00 AM to 5:00 PM CDT.
Thank you for your patience and understanding. We appreciate your business and look forward to assisting you.
Great selection and wonderful customer…
Great selection and wonderful customer service. Thank you.
14 juni 2026
My umbrella fell over in a storm and…
My umbrella fell over in a storm and cracked in half, and you helped me order a replacement for the frame.
13 juni 2026
Tony was an exceptional sales agent
Tony was an exceptional sales agent. He guided me through the process as I had many questions regarding the different ordering options and secured a great deal for me. He also has an awesome attitude!
12 juni 2026
Risa was very helpful working withme on a cover for my umbrella
Risa was very helpful in trying to track down an umbrella cover. She is contacting the manufacturer to make sure I get the right one. Very nice experience!
11 juni 2026
Review zonder uitnodiging
Good Experience Overall
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping company directly, they didn’t have much more info…turns out they were only the local delivery company
Pant once it reached Baltimore.
8 april 2026
Easy ordering.
Easy ordering. All my questions were answered and I was guided to the website where I could view color combination choices. Very helpful.
Can't wait to get my dinning chairs. Thank you.
8 juni 2026
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