usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Toon meer
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Lees wat reviewers zeggen
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... Toon meer
Kelly was superb with the assistance today. She quickly understood what I was looking for. She provided a recommendation and it was EXACTLY what I wanted & was looking for. Professional, efficient... Toon meer
Excellent chat support. I made a large order but made a mistake in listing the delivery telephone number. It was easily fixed here. I had two earlier chat support sessions with different people ab... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contactgegevens
North Michigan Avenue 980, 60611, Chicago, Verenigde Staten
- patioliving.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Ordered covers
I misunderstood what products are eligible for discounts & did not read the banner on their website. Regardless of my mistake Patioliving got me squared away. Thanks to their CS crew for helping me out.
5 juni 2026
Antwoord van PatioLiving
Dear Kyle,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Excellent customer support
5 juni 2026
Great selection
Great selection, elegant traditional furniture and my table is even made in USA!
5 juni 2026
I ordered a painting on 4/24
I ordered a painting on 4/24. It said it would ship in 2-3 weeks. It’s 6/5 and it still hasn’t shipped let alone arrived. More recently there was an update that gave an estimated shipping date of 5/22. After that date came and went, another “update” suggested the painting would ship on 5/29. I reach out to try to get an update every other day and I get a response that they are “closely monitoring” the situation and will alert me asap when it ships. What does “closely monitoring” mean if I never receive the item I paid $600 for….
24 april 2026
Antwoord van PatioLiving
Dear Simone,
I am sorry for the frustration you have experienced with your order. This is not the experience we want for any of our customers, and I appreciate the opportunity to provide additional information regarding the status of your purchase.
On April 24, 2026, you placed an order for the Daleno A Summer to Gather Wall Art. Per our terms and condtions, At the time of purchase, the estimated ship date provided by the manufacturer was approximately 2–3 weeks. As outlined in our Shipping Policy, estimated shipping timeframes are provided based on the information available from the manufacturer at the time the order is placed and are subject to change based on product availability and production schedules. Shipping Policy | PatioLiving
To proactively monitor your order, we reached out to the manufacturer on May 22, 2026, for an updated status. After receiving a response, we promptly emailed you with the latest information provided by the manufacturer, advising that the estimated ship date had been updated to the week of June 1, 2026. We also noted that this estimate remained subject to change and that the item could potentially ship sooner.
We understand how disappointing delays can be, especially when you are looking forward to receiving your order. Please know that we are actively working on your behalf and have once again reached out to our direct contact at the manufacturer for the most current update. As soon as we receive additional information, we will be sure to share it with you.
In the meantime, if you have any questions or would like assistance exploring alternative options, our team is happy to help. You may contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CDT, at 888-761-4777.
We sincerely appreciate your patience and the opportunity to assist you.
Great follow up!
4 juni 2026
Everything was easy to navigate online
Everything was easy to navigate online. Shipping offered seems great and great selection of different items
3 juni 2026
Great Customer Service
Was having trouble placing an order online. Called customer service, they bent over backwards to help me! Thank you!
3 juni 2026
Customer Service Review
Individual on the phone was knowledgeable, confident but down to earth. Easy to communicate with. Pleasant experience and the follow up with the quote was very timely. I thus ordered it right away!
2 juni 2026
The web-site functionality was poor
The web-site functionality was poor or there were issues that needed to be fixed, e.g., I never received a code to set-up an account (re-tried multiple times), didn't receive a receipt of my order (ended up copying the confirmation off of the web-page).
2 juni 2026
Both Shayla and Kelly were very helpful…
Both Shayla and Kelly were very helpful and professional.
2 juni 2026
Poor business practice
I spent over $2000. with my transaction online, but somehow the 10% discount I'd gotten via email did not make the exchange. I called to have that rectified and was told that is not possible. I asked for a manager to speak with. In being transferred, she offered 5% instead, which I didn't understand, but OK, maybe I was at fault? She said she would credit me...but never did! Poor business practice!
29 mei 2026
Antwoord van PatioLiving
Dear Susan,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Website made it easy for me to find…
Website made it easy for me to find what I needed and place the order.
1 juni 2026
I wish I could have purchased my order…
I wish I could have purchased my order through Kelly who helped me but yesterday was the last day for the Memorial Day sale. We decided to go with two Woodard Briarwood spring barrel chairs with cushions. We'll purchase more chairs and a table next year.
1 juni 2026
Awesome High Quality Patio Furniture
They were very quick in getting my quote back to me! I have purchased from PatioLiving before and the product quality is the best i have seen!
30 mei 2026
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