usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... Toon meer
Kelly was superb with the assistance today. She quickly understood what I was looking for. She provided a recommendation and it was EXACTLY what I wanted & was looking for. Professional, efficient... Toon meer
When I type in a particular part number and if the item has changed, it should alert the customer to that. I ordered the wrong umbrella cover and had to engage live chat to get it fixed because of th... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contactgegevens
North Michigan Avenue 980, 60611, Chicago, Verenigde Staten
- patioliving.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The company has always been very…
The company has always been very courteous and friendly over the telephone and always followed up with their quote very quickly after my discussions with the sales person
27 april 2026
Excellent pre-sale support
Tony in customer service was excellent and answered the many questions I had before making my purchase.
26 april 2026
Too expensive
Too expensive, and I’m anticipating problems with shipping because USPS will not deliver to our Hayden, ID address.
25 april 2026
Antwoord van PatioLiving
Dear Richard, Thank you for sharing your feedback. We understand that investing in home furnishings is a significant decision.
Our products are carefully selected for their quality, craftsmanship, and design, and we strive to offer pieces that provide lasting value to our customers. While we understand they may not fit every budget, we remain committed to offering a level of product and service that reflects that value.
We also appreciate your concern regarding USPS delivery to Hayden, ID. Reliable delivery is important to us, and our team is always available to assist in reviewing shipping options and addressing any delivery questions prior to shipment.
We sincerely appreciate your input and the opportunity to better serve our customers. If you have any questions we are happy to assist. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
Customer service
25 april 2026
Had the product I wanted and should…
Had the product I wanted and should receive in 4 - 6 weeks.
23 april 2026
extremely helpful customer service
extremely helpful customer service! Hopefully our client will love the chairs!
23 april 2026
Timely with quote and hoping for quick shipment
The quote was received quickly and pool chairs ordered look to be of good quality. Looking forward to receiving them and hope they ship soon.
23 april 2026
Replacement part
I had a broken patio umbrella after 3 yrs and they helped me order the replacement part. The price was fair.
22 april 2026
Disappointing After Sale Service
Sales order 495060. After three calls, I still do not have two simple answers to questions about my order. The last contact said I would receive a call back "sometime today". Very unprofessional. I am quire disappointed because until this, my experience was very positive.
21 april 2026
Antwoord van PatioLiving
Dear Richard,
Thank you so much for reaching out to us. I’m sorry for any confusion regarding your order, and I truly appreciate you bringing this to our attention.
On April 21, 2026, you placed an order for a Shademaker Galvanized Steel In-Ground Mount Kit and a Shademaker Orion Aluminum 13-Foot Crank Lift Square Outdoor Umbrella. Yesterday afternoon, you contacted us to ask whether the umbrella includes a cover. We’ve reached out to the vendor for clarification, and our Customer Service Supervisor also gave you a call and left a voicemail.
We’re currently waiting to hear back and will be sure to follow up with you as soon as we have an update.
If there’s anything else we can assist with in the meantime, please feel free to reach out through our Contact Us page or by calling us toll-free at 888-761-4777, Monday through Friday, 9:00 AM–5:00 PM CST.
Thank you again for your patience—we’re here to help.
Belden Cushion
I texted to ask a basic question about a replacement cushion for the Belden chaise lounge. The product expert, Shayla, was super helpful and informative! Just what I needed to know!
21 april 2026
Review zonder uitnodiging
When purchasing
When purchasing, the checkout page said my order would ship in 2-4 weeks. However the confirmation emails says it ships in 3-6 weeks. We chose to order from your site because of when we thought the order would come in. We are trying to furnish our patio for an event at our house. It makes a big difference that it can now come in during the 3-6 week time frame. The furniture may now arrive too late. We could have ordered this same furniture from a different website or purchased everything in several different stores… we are disappointed in your service.
20 april 2026
Antwoord van PatioLiving
Hi Amy,
Thank you for reaching out. I’m very sorry for any frustration this situation may have caused.
I see that your order for multiple Mallin items was placed on April 20, 2026. At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation. Shipping Policy | PatioLiving
In the meantime, if there’s anything I can help with, please feel free to reach out. Our team is available Monday through Friday, 9:00 AM–5:00 PM at 888-761-4777, or through our Contact Us page.
We truly appreciate your patience and the opportunity to assist you.
The umbrella said delivery in 2-4 weeks…
The umbrella said delivery in 2-4 weeks online and all the way through checkout, but confirmation email says shipped in 3-6 weeks. Very very uncool. Will have to cancel
20 april 2026
Antwoord van PatioLiving
Dear SC, thank you for reaching out. I'm sorry for the frustrations with your order. This is not the experience we want for any of our customers. April 20th,2026 you placed an order for a Treasure Garden Market Aluminum 9 Foot Crank Lift Push Button Tilt Outdoor Patio Umbrella and a Treasure Garden Extra Large 9 to 11 Umbrella Cover. At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping times are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original estimate that was communicated during order confirmation. Shipping Policy | PatioLiving In the meantime, if there’s anything I can help with, please feel free to reach out. Our team is available Monday through Friday, 9:00 AM–5:00 PM at 888-761-4777, or through our Contact Us page.
We truly appreciate your patience and the opportunity to assist you.
Quality
Last longer that other cheap product. So better to spend a little more money, that will last for years.
19 april 2026
Excellent Communication, Service, and Product
I was replacing patio cushions for Woodard furniture first purchased in 2009. In that time, understandably, there was a change in the product line. (The sofa we have used to be sold with two seat cushions instead of the current configuration of three.) Shayla confirmed with Woodard that the new cushion configuration would still fit my sofa, and she answered all other questions that I had. The sales transaction online was completely smooth and easy. When enough time had passed that I wanted to check on my order's progress, Irla provided the info right away and was very helpful. Last but not least, the cushions that we received are absolute perfection. They were packaged well, arrived safely, and look great!!
13 april 2026
Review zonder uitnodiging
Great phone support from Chris
18 april 2026
Good price, great customer service
Edited: Great customer service, as the company reached-out to address my previous concerns and made very reasonable adjustments. Nice work, Patio Living! Happy customer.
Good price on a fire pit, but unclear description as it isn't clear whether media (glass/rocks) are included. The 10% discount offer hides the exclusions until you provide personal details (email/phone) and then reveals you cannot use the discount.
17 april 2026
Antwoord van PatioLiving
Dear Doug,
Thank you for reaching out. I’m sorry for the frustration surrounding your order—this is not the experience we want for any of our customers.
I see that on April 18, 2026, you placed an order for the Ebel Tahoe Aluminum Fire Pit with Lid. While we always aim to offer promotions when possible, certain brands are excluded from discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and outlined in our Terms & Conditions under “Brand Promotion Code Exclusions.” 30-Day Return Policy | PatioLiving
That said, we truly value you as a new customer and want to make this right. As a courtesy, I’ve applied a 10% discount to your order.
Regarding the stone, it is not included with the fire table. However, you can view and purchase compatible stone options here: Ebel Fire Pit Accessories Collection | PatioLiving
If there’s anything further we can assist with, please don’t hesitate to reach out via our Contact Us page or call us at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
OnLine experience was great
OnLine experience was great. We first visited a retailer who had a catalog which we looked through. They were most unhelpful and unwelcoming!
This made our decision to just order the product online ourselves. Thank you.
17 april 2026
Great selection of patio furnishings
Great selection of patio furnishings. I found the set I had been looking at locally for a much better price at Patio Living. Shayla provided very helpful chat service including providing me with a quote on the items I had selected. The quote helped me save 10% which was very much appreciated. We are looking forward to our new furniture.
17 april 2026
Patio Living's website is very…
Patio Living's website is very comprehensive. It shows an amazing breadth of product offerings
Kelly Banks, sales rep, was very helpful.
It would help if colors reviewed and selected could be seen on the website.
17 april 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.