PatioLiving Reviews 3.063

Antwoord van PatioLiving

1 mei 2026

Dear Sue,
Thank you for reaching out.
I sincerely apologize for the frustration and confusion surrounding your recent order. This is certainly not the experience we want for any of our customers, and I completely understand your concern.
I do see that your order was placed yesterday, April 30, 2026, for several Treasure Garden items. I understand that our website reflected an estimated lead time of 2–4 weeks, while your order confirmation listed an estimated ship date of 4–7 weeks. I can certainly understand how receiving two different timeframes would be frustrating.
At this time, we are currently waiting for the vendor to formally confirm your order and availability.
As outlined in our shipping information, the order confirmation email includes the most current approximate lead time available at the time the order is processed. Please note that these shipping estimates can change depending on product availability through the manufacturer. Once your order has been accepted and confirmed, we will be sure to provide you with an updated estimated ship date should there be any changes from what was originally communicated. 30-Day Return Policy | PatioLivingIn the meantime, I have also asked our Customer Service team to reach out to you directly for additional assistance and support.
If you have any questions or if there is anything further we can do to assist, please do not hesitate to let us know. You may also reach us through our Contact Us page or by calling us toll free Monday through Friday, 9:00 AM – 5:00 PM CST, at 888-761-4777.

Antwoord van PatioLiving

30 apr 2026

Dear Angela,
Thank you for reaching out, and I sincerely apologize for the frustration and concern this delay has caused. I completely understand how disappointing it is when an order does not arrive as quickly as anticipated, and I appreciate the opportunity to provide some additional information regarding the status of your shipment.
Your order for the Elegant Lighting Park Avenue Driftwood 36” Vanity was placed on April 11, 2026, with an estimated ship date of 1–4 business days. On April 16, 2026, tracking information was issued through F&L, which was within the lead time provided on your order confirmation.
The shipment was then picked up by the freight carrier from the vendor’s warehouse on April 23, 2026. Once tracking has been generated, our freight partners typically coordinate pickup within 3–5 business days, and your order remained within that standard processing window.
At this time, your vanity is in transit from the vendor’s warehouse in Philadelphia to your delivery location. Because this item is both oversized and fragile, it must be transported using specialized freight handling and delivery services to help ensure it arrives safely and in excellent condition. While we understand waiting can be frustrating, these additional precautions are necessary to protect the merchandise during transit.
We truly appreciate your patience and understanding as your order makes its way to you, and we want to assure you that we are continuing to monitor the shipment closely.
If you have any additional questions or need further assistance, please do not hesitate to contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST, at 888-761-4777. We are always happy to assist.

Antwoord van PatioLiving

29 apr 2026

Dear Sandra,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as a returning customer and want to make this right. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Antwoord van PatioLiving

28 apr 2026

Dear DB,

Thank you for your feedback—we’re very sorry for the frustration you experienced while using our site. We understand how important it is for filters to work seamlessly, especially when narrowing down options like size and lift control, and we regret that this created extra effort for you.
After receiving your review, we had our IT team look into this behavior. They are actively investigating to ensure the filtering function performs as expected and to prevent this from happening moving forward.
We truly appreciate your continued trust in ordering with us, and we’re grateful you chose to stay with us despite the inconvenience. If you experience anything similar again, please don’t hesitate to reach out—we’re always happy to help. You can contact us via Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.