PatioLiving Reviews 3.063

Antwoord van PatioLiving

13 mei 2026

Dear Ckcking,
I sincerely apologize for the frustration and inconvenience regarding your order. I understand how disappointing it can be to discover an issue after delivery, and I appreciate the opportunity to review this with you.
On March 26th, 2026, you placed an order for several Kingsley Bate items with an estimated ship timeframe of 3–6 weeks. On April 2nd, 2026, your order received tracking information from Freight and Logistics, which was within the estimated lead time provided at checkout. Your order was successfully delivered on April 6th, 2026.
On May 8th, 2026, we received your message advising that “two tears were found in the sling fabric of one lounger.” Once we received your concern, our claims team promptly reached out to the vendor to review possible warranty options on your behalf, as the report was submitted outside of our standard 10-day concealed damage reporting window outlined in our Shipping Policy and Terms & Conditions. Shipping Policy | PatioLiving
While working through the review, the vendor advised that the sling for the MN70 Marin chaise is unfortunately not offered as an individual replacement component, and that the full Seat/Back Bucket assembly would typically need to be replaced with the sling pre-installed by the factory.
We understand this was not the outcome you were hoping for, and our team wanted to do everything possible to help. We are glad our sales team was able to work with you toward a replacement sling solution.
We truly appreciate your patience and understanding throughout this process. If there is anything further we can assist with, please do not hesitate to reach out. Our team is always happy to help.

Antwoord van PatioLiving

11 mei 2026

Dear TJ,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced while using our website.
After receiving your review, we shared your experience with our IT team so they can further investigate the behavior you encountered.
We also sincerely appreciate your continued trust in ordering with us, and we’re grateful you chose to move forward with your purchase despite the inconvenience. I do see that you placed an order today for the Treasure Garden AKZ Series Style Cover.
As outlined in our Terms & Conditions, the order confirmation email sent at the time of purchase includes the current estimated lead time. Please note that these shipping estimates can occasionally change depending on product availability and manufacturer updates. Once the manufacturer confirms and accepts your order, we will gladly provide any updated shipping information if needed. Shipping Policy | PatioLiving
If there is ever anything we can assist with, please don’t hesitate to reach out. We’re always happy to help. You can contact us through our Contact Us page or call us toll-free Monday–Friday, 9:00 AM–5:00 PM CST at 888-761-4777.
Thank you again for your patience, understanding, and support.

Antwoord van PatioLiving

11 mei 2026

Dear Christina,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
  If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Antwoord van PatioLiving

11 mei 2026

Hi Happy Gators,
Thank you for your review and for sharing your experience with us. We are sorry to hear the assembly requirements for the teak shelf were unexpected.
While some items do require assembly based on the manufacturer’s specifications, we understand how important it is for customers to have clear expectations prior to purchase. We appreciate your feedback and will be sure to share it with our team as we continually work to improve our product listings and overall customer experience.
We are glad to hear you are enjoying the teak shelf itself and apologize for the frustration the assembly process caused. Please do not hesitate to reach out to our Customer Care team if we may be of any assistance. You can connect with us Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.

Antwoord van PatioLiving

8 mei 2026

Dear Sharon,
Thank you so much for reaching out. I completely understand your concern and am happy to clarify the updates made to your order.
On May 7, 2026, you placed an order for the Woodard Aluminum Deluxe Round Lattice Top Table with Umbrella Hole. Later that day, at 2:11 PM, you contacted us via LiveChat to let us know the shipping address needed to be corrected after an error was entered during checkout.
Our team promptly updated the address for you, and at 3:07 PM we sent a follow-up email confirming the change along with an updated order confirmation reflecting the corrected shipping information.
If there is anything further we can assist with, please don’t hesitate to reach out. We are always happy to help. You may contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST at 888-761-4777.

Antwoord van PatioLiving

5 mei 2026

Dear Cheney,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
 That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.