PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Toon meer
Kelly was superb with the assistance today. She quickly understood what I was looking for. She provided a recommendation and it was EXACTLY what I wanted & was looking for. Professional, efficient... Toon meer
Nice covers fit our patio furniture but after 3 years they deteriorated. We only used them for about 6 months a year when the cushions were on the seating-they were inside during the winter-and we had... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contactgegevens
North Michigan Avenue 980, 60611, Chicago, Verenigde Staten
- patioliving.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simple website
Simple website, they had the outdoor sofa/chairs I needed and hopefully everything will get delivered on time. Would recommend!
19 mei 2026
The perfect wrought iron set for us
I was thrilled to find the EXACT wrought iron table and chairs that I have had for 30 years (and yes, at 30 yrs they are still in great shape!). The price was good and free shipping is awesome. With our now enlarged patio we can now easily entertain 8 people for outdoor dining!
18 mei 2026
Promotion code was a scam
I signed up for texts and emails to receive the promed 10% code. At checkout, my order did not qualify for the promotion.
18 mei 2026
Antwoord van PatioLiving
Dear Nila,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Pricing and phone help
18 mei 2026
Good communication
Ordering was easy, communication is very good. The only thing to make it better would have better was to have my order in stock to have it Memorial Day.
12 mei 2026
Needed to get an umbrella cover and it…
Needed to get an umbrella cover and it was quick and easy to find what was needed and ordered.
17 mei 2026
Kelly went out of her way to assist me…
Kelly went out of her way to assist me in getting exactly what we wanted.
15 mei 2026
Great price and reasonable delivery…
Great price and reasonable delivery timing, ~ 2 wks. The new design with the zipper pulley system works well during the initial install. I would have rated my overall experience a 5 if the shipping were reduced to no more than 1 week.
30 april 2026
Helpful Customer Assistance
I called for assistance because I could not make a purchase on line. The individual who answered the call was helpful and assisted with the selections I wanted for my purchase. I was sent an invoice with a discount within 10 minutes.
14 mei 2026
very quick response to my questions
14 mei 2026
Review zonder uitnodiging
So helpful with getting a part for an…
So helpful with getting a part for an umbrella that I bought 3 years ago. Very friendly and efficient.
14 mei 2026
Prompt with replies and answered all my…
Prompt with replies and answered all my questions. Easy process
13 mei 2026
Shayla was very hopeful in making my…
Shayla was very hopeful in making my decision in which dining set to purchase.
13 mei 2026
cushion order
extremely easy to work with, customer service got to me very soon regarding my questions, plus I was able to get a discount !!!!
12 mei 2026
Antwoord van PatioLiving
Dear Ckcking,
I sincerely apologize for the frustration and inconvenience regarding your order. I understand how disappointing it can be to discover an issue after delivery, and I appreciate the opportunity to review this with you.
On March 26th, 2026, you placed an order for several Kingsley Bate items with an estimated ship timeframe of 3–6 weeks. On April 2nd, 2026, your order received tracking information from Freight and Logistics, which was within the estimated lead time provided at checkout. Your order was successfully delivered on April 6th, 2026.
On May 8th, 2026, we received your message advising that “two tears were found in the sling fabric of one lounger.” Once we received your concern, our claims team promptly reached out to the vendor to review possible warranty options on your behalf, as the report was submitted outside of our standard 10-day concealed damage reporting window outlined in our Shipping Policy and Terms & Conditions. Shipping Policy | PatioLiving
While working through the review, the vendor advised that the sling for the MN70 Marin chaise is unfortunately not offered as an individual replacement component, and that the full Seat/Back Bucket assembly would typically need to be replaced with the sling pre-installed by the factory.
We understand this was not the outcome you were hoping for, and our team wanted to do everything possible to help. We are glad our sales team was able to work with you toward a replacement sling solution.
We truly appreciate your patience and understanding throughout this process. If there is anything further we can assist with, please do not hesitate to reach out. Our team is always happy to help.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.