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Pawfy UK Reviews 

132
•
TrustScore 3 uit 5

3,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Our Spaniel has Addisons disease and over the past 6 months his mobility has declined. Over the past couple of months we have been using the Pawfy snacks to help improve his mobility. They certainly s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

We did not ever subscribe to Pawfry. you have not an swered our emails, my wife only once ordered one pack, you are still sending the product long after our dog had passed away, I believe you are taki... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

The product didn’t agree with my dog - not all of them do. I also got signed up to a subscription I never agreed to and I was worried that they would keep taking money. It took a while for a response... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Replacement of a lost order was sent out quickly and without fuss. Prebiotic tablets work. My dogs gut health is dramatically improved, he's gone from loose stools to solid in a matter of weeks. I'll... Toon meer

Bedrijfsgegevens

  1. Dierenverzorgingswinkel
  2. ook in
  3. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

Pawfy was created because of our love for our own pets. We realise the importance of health and vitality to a pet’s happiness and how this impacts you and your family. That’s why it matters to us that every ingredient makes its way into a Pawfy treat for a scientifically driven reason. Pawfy is about supplements that improve pets' lives, and we are focused on results.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

132 reviews

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3,1

Alle reviews

(132)

132 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I have only ever ordered 2 pots of…

I have only ever ordered 2 pots of pawfy.11 June and 10 July.l have never ordered for august10 or 10 Sept as l don't have the dog any more.l have been billed for £60 for 2 pots which l did not order.l expect the £60 to be returned by Sept 14.2026

12 september 2026
Review zonder uitnodiging
Logo Pawfy UK

Antwoord van Pawfy UK

Hi Marie,

Thanks for getting in touch. We're really sorry to hear this!

A member of our team has been in touch to assist you with this. We look forward to helping.

- Pawfy

Beoordeeld met 3 van de 5 sterren

Love the product but took far to long…

Love the product but took far to long to be delivered, my dog had to go over a week with none

11 september 2026
Logo Pawfy UK

Antwoord van Pawfy UK

Hi Debra,

Thanks for letting us know. We're very sorry about the delay you experienced.

If our team can help out at all, please get in touch with us. We'll always do our best to provide a timeline or bring forward your next order if needed.

- Pawfy

Beoordeeld met 4 van de 5 sterren

Great speedy delivery website easy to…

Great speedy delivery website easy to use a little early to pass judgement on the treats them self time will tell only one criticism very expensive for fewer treats in tub compared to there counterparts NutriPaw where there’s similar in price but double the quality of treats per tub

9 september 2026
Beoordeeld met 4 van de 5 sterren

I like these for my spaniel

I like these for my spaniel. The key ingredient is tryptophan which seems to help calm him. Other products without this ingredient do not seem to help him . The size of the treat is good, he has one each morning and on later in the day.

3 september 2026
Beoordeeld met 1 van de 5 sterren

Subscription Fraud

Did a one off order to try the product then a month later I find it have been signed up for a prescription. Tried on your website to cancel tge subscription but there is no option
I think this is fraud.

6 september 2026
Review zonder uitnodiging
Logo Pawfy UK

Antwoord van Pawfy UK

Hi Drew,

Thank you for getting in touch with us! We're sorry to hear this.

We've had a look into your account and can see that you managed to successfully cancel your subscription. Please let us know if there is anything else we can help out with.

- Pawfy

Beoordeeld met 1 van de 5 sterren

Beware being "subscribed" without your agreement

I ordered some tablets on a one off basis. I was then sent an Email to say more tablets were to be sent for the subscription - not a good experience! I wrote immediately to say I had not taken out a subscription - no response!!! Beware!!!!!!!

3 september 2026
Review zonder uitnodiging
Logo Pawfy UK

Antwoord van Pawfy UK

Hi Patricia,

Thanks for getting in touch with us. We do apologise for the misunderstanding.

We've had a look into your account and can see that you've been in correspondence with our team. We look forward to resolving this for you.

- Pawfy

Beoordeeld met 5 van de 5 sterren

Pawfy - great products - great service

Pawfy have a great range of supplements to ensure your pets are in optimal health. They are extremely well organised - placing my order and taking delivery of the items within three days - quite outstanding.
I’d definitely recommend them to all pet owners.

3 september 2026
Beoordeeld met 1 van de 5 sterren

I made a one off purchase only to…

I made a one off purchase only to receive an email today telling me I had been billed £55 for a repeat supply. I have cancelled this fictitious subscription and asked for a refund.Nowhere did I see ny notice informing me I was automatically signed up for further purchases.

3 september 2026
Review zonder uitnodiging
Logo Pawfy UK

Antwoord van Pawfy UK

Hi Sue,

We're sorry to hear this!

We've requested some more information from you so we can ensure this is taken care of for you.

- Pawfy

Beoordeeld met 1 van de 5 sterren

Disgraceful

Disgraceful. Ordered three tubs and within 30 days had another three tubs automatically dispatched and another £70 withdrawn from my account. Who would need six tubs of supplements? Sure I did not select an auto-renewal option (never do) and not happy they stored my card details. Emailed asking for a refund and, surprise surprise, have had no response. Avoid Pawfy's shameless approach to grabbing your money and their flagrant disregard to the Consumer Protection Act. To add injury to insult; now have hundreds of supplements which my dog does not like/wont eat!

2 september 2026
Review zonder uitnodiging
Logo Pawfy UK

Antwoord van Pawfy UK

Hi Christopher,

Thanks for getting in touch and we're sorry to hear that the renewal came around unexpectedly.

We offer replenishments of different quantities and frequencies to accommodate varying customers needs. Subscriptions are only activated if the "Subscribe and Save" option is chosen; this is the only scenario where payment details would be stored.

We've had a look into this and can see that a member of our team has resolved this for you. Please note that we offer a 90 day money back guarantee if you'd like to return any items you no longer need. You can visit our FAQ/Help Center to start a return!

- Pawfy

Beoordeeld met 5 van de 5 sterren

I found my monthly subscription was…

I found my monthly subscription was being delivered too early before I’d finished the last one. I contacted Pawfy who couldn’t have been any more helpful giving me more than one option to meet my needs. All sorted now and it was made very easy.
Thanks Pawfy 😊

28 augustus 2026
Beoordeeld met 2 van de 5 sterren

I never reordered this delivery I have…

I never reordered this delivery I have previously sent an email that I would order one off deliveries as and when so please stop taking money from my account
I will be contacting my bank

Dissatisfied Steve Hough

26 augustus 2026
Logo Pawfy UK

Antwoord van Pawfy UK

Hi Stephen,

Thanks for getting in touch! We apologise for the misunderstanding.

We've had a look into this and can see that your previous subscription was cancelled, however, a new subscription was created a few months after following an order for the same products.

For account amendments and cancellations, please reach out to our team at care@pawfy.co.uk. We look forward to helping!

- Pawfy

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