Pawfy UK Reviews 

I ordered a product for my pooch and was extremely careful to choose the 'one time purchase' and NOT 'subscribe and save' option the whole way through. I then read a review saying they were subscribed without their permission...I checked and the same had been done with monthly orders planned. Luckily I was able to skip the next 2 months on their site but was told to contact them to cancel full subscription. I did this and am pleased to say their correspondence was swift and they cancelled it straight away. Disappointed this happened as I was very careful when ordering as this happened to me before with a different company. Hoping they will look at it and amend this process. Product is on the way which am hoping works for my little dog.

The anxiety supplements have helped. I've just had a new tub delivered so I shall wean her off them and see how she is.

Extremely unclear that a batch purchase automatically subscribes you to monthly payments. At no point did i ask or want this.

Very easy to order. Write up of ingredients is very clear.

I made one order for my dogs joint pain £30.00. It made no difference to my 16 year old German Shepherd Labrador cross.
I was surprised to find about a month later and email thanking me for my order. I certainly wasn't aware I'd signed up for a subscription. I immediately replied using the contact is form (no phone number is available) and cancelled. The following day I received a message that my order has been dispatched and it arrived the day after.
I again emailed the company complaining about their service. No reply to date.
There appears to be nowhere to cancel a subscription on their website. I contacted my bank to cancel my subscription.
I think this is unacceptable company practice. There are a lot of reviews on this site about unauthorized subscriptions and it is obvious the company has a problem, either either with an unclear ordering procedure or it's a deliberate act.
Either way I actually had an email within 24 hours of my complaint stating my money would be refunded so that's a tick on the box.

It’s taken two months to really get into my dogs system, a Cockapoo, but we’re starting to see a major reduction in her yeast infection and general gut health Also we have cut chicken out of her diet which has been good.

Efficient; had an issue and got a direct speedy response and my issue was resolved.
It was my error; tgeir cystomer care was spot on and their product suits my dog 🤩

Quick and easy to oder, order came very quick, email sent before repeat is sent out.

Super easy to use website, food delivered within a few days, and doggo seems to be enjoying it.

Arrived safely in good time

Sorry nothing was wrong this time i was very impressed with the speed that i recieved my order.

Bought three tubs of tablets beginning of July. Thought this was a one off. 7th August got email saying thank you for your order for three more tubs . Paid by PayPal and now cancelled PayPal. Sent an email to pawfy saying I had not ordered this item and wanted my money refunded. Still waiting for reply. Do not touch this company totally rip off merchants
You have asked me to re-wright the view for more information.
What more do you want.
I ordered three tubs of hip and joint tablets at the beginning of July as a one off order. Then you sent mean email 7th August saying thank you for your order and sent me another three tubs on the 11th August. You signed me up for a monthly subscription which I never asked for like you have done to so many other customers. What more information do you want pawfy.
Order no 23580

I placed an order of 4 calming tablets. I didn’t realise that I had signed up to a subscription. I then found they had taken another payment of £75. I saw that my product hadn’t been sent yet, so immediately emailed them to say to cancel & refund me but no reply. I then received the chews even though I had cancelled before they had been sent. I emailed them again on Thursday but still no response. I don’t like leaving negative reviews but I’m not getting any response to my emails, so have no other choice. I’m not complaining about the product at all, they have calmed my dog slightly but not enough to warrant the cost & I can’t afford them regularly. I see on here that lots of people have the same complaint, which is worrying. Please can someone email me back, so I can sort this out.
Many thanks
Zoe Arundell-Reid

i had one order which was fine but now they are repeat ordering for me and I didn't sign up for that. The customer service is non existant so I advise anyone not to buy from Pawfy.

The product is great and it seems to make a difference to our elderly dog's movement. However, I selected one time purchase when I first bought it to try but it has automatically set up a repeat order. I'm not impressed by that at all! You are lucky I didn't cancel the order completely. If I find a comparable product I am likely to cancel Pawfy on that alone. Be warned.

Avoid!!!! unless you want poor customer service and being signed up to a subscription unknowingly after placing your first order!! To then have your account debited and no phone number To contact anyone about it just an email which takes them days to reply to! Then you have to pay the pnp to return the order you didn’t want!
My dog didn’t even like the chews either. Very disappointed with this company.

I made an order for 2 x Probiotics and 2 x Allergy tubs, after I placed the order, I read reviews and had a change of mind so on the same day as placing the order I asked to cancel it and they didn’t respond until after they send me a “dispatched” email and said they could not cancel it as it has been dispatched, then offered me a partial refund if I was to keep the item, so I kept the item (didn’t receive a partial refund)

After using the items for 3 days straight, my dog got very sick, vomiting and diarrhoea in the house, baring in mind he has not done this in the house for about 6 years, but after these treats to help him, he was violently sick, I filled in a form on their website asking for a return & refund… no reply, I sent a separate email asking for a return & refund and eventually got a reply, I would not recommend these products, the smell was also disgusting when first opening the product, to the point where people around me at the time thought the smell was coming from the bin, but it was the treats, I have heard back from them and now have to send the products back and fill in a form with information about my pet and the symptoms (and also pay for tracked shipping to send the items back)

This company are a bunch of sharks. I placed a one off order and they set up a monthly subscription. Give this company a very wide birth, I am reporting them to Trading Standards.
An update on this is they said they’d sent a refund for my payment, but even this is fake as the card they’re apparently refunding isn’t even mine. Stay far away from this awful company.

We ordered the pain relief for our 16year old fog who was really struggling.. there was no pressure to do the standing order but we decided to use that option. Unfortunately our dog passed as the pain relief arrived. I notified Pawfy and got a lovely e mail in return from them. They have also refunded the pain relief tablets which we did not expect. I have passed the pain relief on to my friend who has 2 labradours.. for them to try. Thank you pawfry for your compassion and understanding.. linda and nigel

Regrettably, the 'Calming' product did not have any effect on our dog.
So, I needed to cancel my subscription and get a refund for a delivery that was returned and the service I received was excellent.