Pawfy UK Reviews 

Delivered before date expected
Helps my dog maintain a good digestive system

Ended up with really poorly dog, with bad diarrohea. Also found they had put me on a repeat subscription which was unwanted, and now I'm trying to get my money back!

I feel I was bullied into buying tablets I did not order. There is no easy method of returning unwanted tablets. No label. I am 88 years of age and having to organise a parcel is a nuisance. I will never deal with this company again.

This company will automatically sign you up for a monthly subscription. I certainly didn’t activate one. Also the product ‘Hip and Joint’ has had no effect on our dogs joints. Steer clear of this company at all costs, there business practices are very unfair and possibly illegal. Original order number is 18318, the illegally processed new order number is 21949. I am definitely contacting trading standards about this company, they need shutting down immediately.

Bought a one off tub of probiotics to try which didn't work .one month later found out that my one off order had ended up being a repeat order contacted pawfy twice but have had no response poor customer service and no sign of refund don't know how a company can get away with signing you up on auto renewal when you pay for a one off.

I had made a couple of orders previously with this company and all were delivered. Last week they took a payment from my account at 5.15 on a Sunday morning for an order which I never made. I then looked on my account and they'd set it up as a subscription which I never arranged.
This fraudulent order was never delivered and there has never been any tracking details to say delivery was expected either. I have now made several attempts to contact them through their contact box, as there is no other form of communication. No email nor phone number. This tells me their entire operation and everything they sell is also a fraud.
I will now have to report this fraud to my bank and get them to chase a refund.

Do not think there is a 60 day guarantee to get your money back if it doesn't work as stated on their website. There is absolutely no chance of that happening!

Originally ordered their probiotic chews for my dachshund Bertie to give them a try although £30 seemed a lot. They have made no difference whatsoever. I now find I have been charged again £30 for a new order no 21312 which I have not placed. I have emailed twice and received no reply nor have I received any more chews. I think this is a scam...Update-Just received the chews and a message to say they have refunded the £30 and cancelled the subscription...

I ordered 2 boxes of their pet supplements which did not work for my dog, I was unaware I'd been put onto a subscription (I am always very careful on not signing up to those too) and was shortly after debited for another £50 for another 2 boxes. I emailed immediately after receiving the notification and requested to cancel the order, receiving no response. The order arrived and I have since emailed 3 times over about 3 weeks requesting a refund and I have heard no response to any of these. This product feels like a scam and I'm very disappointed.

I placed a one off order in June. On 17/7 /26 I received a notice of a second order at a cost of £75 which I did not ask for. They also signed me up to a prescription which I again did not request. I replied to them on 17/7/26 cancelling the order and subscription. On 18/7/26 they debited my credit card £75. I sent another request to cancel and get a refund. But have received no reply.
This appears to be a scam

I have now been contacted by Pawfy who have promised to cancel my subscription

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I paid for 3 jars of calming tablets which I received but then was charged £75 for a further 3 jars that I had not ordered. Have no contact number and hard to contact via email, I refuse to be charged for an order I have not placed.

I purchased two bottles of vitamins for my dogs and they were single purchases. The next month i received an auto shipment and was advised through their website I had to cancel through email. I have sent 3 emails and no response to cancel. I am now being charged for my 3rd auto subscription that I didn’t sign up for. The vitamins made my husky so sick she had continuous vomiting and diarrhea. The vet advised me to discontinue use immediately. This company is not trust worthy at all and I’ve had to reach out to my bank and the BBB in hopes they can get this solved.

Like many others I signed up to subscription in error. This was quickly cancelled by the customer service and 10% refund given.

I cancelled the subscription and asked for my 60 day money back guarantee as they had no effect on my dog whatsoever. I have not had a reply and what is worse they has taken money and sent me more after my request for a refund!! I'm not happy at all I thought that if they were a uk based company I would get better customer service. I've emailed them twice now and still no response! I do not recommend Pawfy at all!!

I bought these thinking I would be helping my dog with joints especially. He wouldn’t touch them which I found odd as he is highly motivated by food of any sort. I started to crumble one with his food and he started getting cramps and crying . I can only think that this is the cause as nothing else has changed and he went to the who could find no reason for it. We have stopped giving it to him and he seems a lot better …really shocked

Unfortunately my mistake for not reading reviews before ordering.

My experience with this company seems to be a common theme, sending a repeat (subscription order) that I neither requested or signed up for.

Emails have been responded to, however they take no responsibility and indicate if I return the product I will get a full refund.

However, I have to pay postage which I am not impressed with as I didn’t ask for the order.

As for the chews they are nowhere near as good as claimed, possibly helping eye leak but nothing else.

Terrible! Ordered the wrong product, I realised about 20 mins after the order so I sent a message to ask to cancel this before it was shipped etc.

The next email I got from Pawfy was the following day saying that my order had been dispatched! I then emailed asking how to return the order for a refund as I did not need it. No reply.

I then get an email the following morning asking how I rated the help ‘Krista’ gave me, I had no help other than the dispatch note this is the only time they’ve contacted me. There’s no phone number to call, they don’t reply to emails, absolutely terrible customer service. I was going to order the product I actually wanted to try but if I ever get my refund I’ll never be spending a penny with these again & I’d recommend nobody does!!

Received order I did not place. Completed several contact forms but received no codes. Customer service non existent. Still trying to get a refund. Would advise do not use this website as it is impossible to find a phone number for them

Sadly, as with most of the reviews, I unknowingly subscribed to one of their products. Trying to get a response to cancel is proving very frustrating. I’m normally really careful about sneaky subscriptions so 5* to them fooling me. Nothing for them to be proud of!

Just a quick update... I have since received a refund and the standing order was cancelled. Krista was very efficient and prompt in her communication so I am amending my review.

I came on to check reviews for the product, as my elderly dog has started scratching, scooting and is clearly struggling. I have read all the reviews and still don’t have a clue if this product (probiotics) is any use, as all the reviews are about forced subscriptions, with no mention of efficacy of the product. Sadly, despite one (no doubt sponsored) “Top 5 dog probiotics products” review I saw saying Pawfy is the best, luckily I dove deeper, and will now look elsewhere. Shame - why do these companies use this dreadful, unethical system of forcing you into a subscription? They must spend all their time apologising!

I ordered product incorrectly but Krista in Customer service sorted out the problem very quickly and my refund should arrive soon after having returned the wrongly purchased items. Excellent customer service. Thank you