Pawfy UK Reviews 

I would have given no stars if I could
A subscription was taken out of my account with no warning.
I would never have agreed to placing another order as my dogs wouldnt eat the pellets no
matter how I disguised it. Obviously subscription not made clear and no warning before money taken from account unlike reputable companys.Very sneaky way to take your money.Of course no sign of order although my moneys been taken

So I mistakenly had two subscriptions running and tubs of fabulous probiotics kept arriving, a few emails with customer support sorted this, a great product that’s sorted my boys ears wonderfully, a great company also

Very happy 😊

Quick and efficient answers when I needed to return an item. Money returned straight away also. Very impressed. 🙂

I e mailed the company asking a couple of basic questions, Actually very simple questions about one of their products.

They never answered my e mail or questions. Says it all about the company, Do not bother buying any of their products.

I know I pressed on single purchase but then had notification that they had taken money out of my account when I contacted them they came back and said I signed up for asubscription which I know I never bid

I ordered a one off pot of this in May but my dog wouldn't eat them. I was going to leave it at that but then I had an email in June to say thanks for my order. I did not sign up to a subscription, had no email confirmation that it was a subscription or that another was being prepared. They just took my money. I have messaged them numerous times now and nobody got back to me. Then I had an email to say it had been shipped!!!!!! I've contacted them yet again by their message service which obviously nobody reads. There is no telephone number to ring. I'm giving them 10 days before I contact the amazing fraud team at my bank and the retail ombudsman. 😡😡

I mistakenly took out a subscription instead of a single purchase, I was surprised when a repeat product arrived at my home. I was more surprised at how easy it was to cancel, get a refund and the extra product delivered. Was gifted for free! Thanks guys.

I wish I'd read the Trustpilot reviews before making the mistake of placing an order with this company. I fell into the same trap as many of the other reviewers by getting signed up to a rolling monthly subscription that I didn't want.

There is no way of cancelling this yourself through the website's 'subscription management' section. Instead it directs you to get in touch with them to cancel subscriptions. I have used the website contact form and emailed them to request cancellation and had no response as of yet. Judging by the reviews, I'm unlikely to get a response unless I chase them for weeks or leave a negative review on here, by which time they'd probably try and stick another unwanted order in the post and charge me for the privilege.

This is a really shady way to operate and there is no justification for making the process of cancelling an unwanted subscription this awkward and difficult. I've cancelled all future automatic payments to Pawfy myself through PayPal and hopefully that will do the trick. I have no intention of buying anything from this company again regardless of whether the product is any good.

On initial set up I realised that I was going to receive a month order. I contacted the team but got no reply. A second time I contacted them regarding a refund as my dog would not attempt to take the tablets. I am going to try for a third time but doubt very much I'll hear from this dreadful company. All they want is your money. DON'T BE TAKEN IN. UPDATE - Thank you for saying you were getting in touch with me. Can you tell me how? Letter, phone call or even email. I've heard nothing. It doesn't make you look any better.

The calming treats had no affect. Pawfy set up a subscription without my knowledge and sent the item again, after many emails they have now cancelled the subscription but I am still waiting information on how to return the item to get my refund

I wish I had read the reviews before I ordered. As a result of the reviews I checked my bank account for auto payments and found that Pawfy has set up a regular monthly subscription which was not my intention. I complained to the company and they responded quickly and removed the subscription. I suspect their website defaults to Subscription and you need to opt out….be careful when ordering.

I too am one of many by the sound of things in been sent a repeat order that I didn't request. Money taken out of my account exactly one month from my first order. I have sent a message and as yet no reply.

Like so many other people I have been duped into taking a subscription I did not want. They have sent me orders I cannot stop,taking my money and not making themselves contactable. I hope they will see my requests and stop sending another order I do not want.

I was a bit concerned when I read several negative reviews about this company but I have to say I have found the customer service very good. Delivery was prompt and Krista was able to clarify any questions I had
Thank you Krista , just hope the product works !

I have contacted this company 4 times since this morning. I did not sign up to a subscription. After a month I'm not even convinced the tablets are working! They took the money off my card the same time they advised me of dispatch. No response from anyone and it looks like I'm not alone.
I am furious and would not recommend.
Update: After trying all ways to contact them I had a response this morning. They are refunding my money and confirmed cancellation of a subscription I never asked for.
After a lot of stress on my behalf they have at least made amends.

Beware this Scam by Pawfy.
Like so many other reviewers I have now read, I ordered two tubs as a trial and now find that they have dishonestly signed me up to a monthly subscription. As they do not have a telephone number or email address, the only means of contact is through their website, but they do not respond.
Avoid at all costs

Came up as a good product and thought I’d try. Then came onto trustpilot and now I wish I never did ! Should have checked the reviews first.
I opted for a one month tub of calming chews and now I have a subscription account ! I don’t want to subscribe. You can’t cancel online either which is ridiculous! There’s no contact number, email doesn’t go through so now I’m totally stuck ! Only option is to cancel my bank card which I really don’t want to do !
Do not use this company - I wish I had checked on here first.

Update ... i have received a full refund but only after i posted the review below.

Make sure you have not subscribed unless you want to and double check as soon as you have ordered that no subscription is in place ....

i bought a box of chews for £30 and puposely did not sign up for the subscription until I was sure my dog would eat them. He wouldnt so i gave them away.

One month later i got an email at 4.30am to say my order had shipped and the money had already been taken for my bank. I have other subscriptions with other companies and they always give me notice so i can change my mind so this was a little worrying.

I have sent 3 emails asking for a returns code and ive been completely ignored.

This is a scam company. Stay well clear!!!

Be very careful with this company, My wife placed an order about a month ago and this morning (05.00 am) she got an email claiming her order was being sent and £49.99 from our account has been taken for an unknowing subscription, tried to contact them and yeah - NO PHONE NUMBER. Have had to call our bank and block this company taking any more from our account. Unfortunately the £49.99 is pending and the bank are unable to stop it going through. No, You have signed up to a subscription email confirmation of this when she placed the order a month ago. This company is running a scam and they can come back and say they make it clear when purchasing all they like, but the reviews suggest otherwise...EDIT...I thought I would add an edit to my review, the company has responded to my wife, whether it was based on this original review or her email to them I don't know, But I have to give credit where credit is due. The communication between Pawfy and my wife has been constant, they emailed my wife apologizing for the confusion with the subscription issue and have now refunded the total cost of the order. The package arrived the next day via royal mail, my wife contacted them back to arrange the return return of the items and pawfy told her to keep them for the inconvenience and again apologised which we thought was a very kind gesture on their behalf. To Pawfy, thank you for taking the time to sort this out with us, your communication has been spot on and I have re-rated my review based on this.