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Beoordeeld met 1 van de 5 sterren

I went through the whole setup experience, multiple times explaining that I sold to US & english speaking markets. Submitted all the documents, paid a $250 fee to setup, and only immediately after pa... Toon meer

Beoordeeld met 5 van de 5 sterren

Customer for several months, thousands of card payments with no issue. Since 29 September, 100% of our Visa and MasterCard payments are declined, with no change on our side. Only Apple Pay works... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Paid SR 1,150 setup fee on the 7th July, its now 21st July and still no reply regarding my account. Sent several e-mails, no reply. Highly unprofessional company. Extremely poor and slow customer ser... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

كان معي حساب مفتوح عندهم من اول والان يطلبوني ٥ الاف زياده بحجة ننقل حسابك الى النظام الجديد افتراءا وكذبا رسوم الخــــدمة في PayTabs: رسوم التأسيس: 2,000 ريال رسوم الشهرية: 75 ريال.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Betalingsdienst
  2. ook in
  3. Niet-bancaire financiële diensten

Geschreven door het bedrijf

PayTabs is a payments infrastructure company providing exceptional solutions that are simple, secure, and scalable to drive local commerce and power financial inclusion across the region. The company was founded by Saudi entrepreneur Abdulaziz Al Jouf. Having processed the first live payment gateway transaction in 2014, today PayTabs processes transactions in multiple currencies and markets, swiftly and securely. By providing the infrastructure for B2B payment solutions, including digital invoicing for businesses, QR code, social media payments, point of sale and switching platforms, PayTabs facilitates seamless e-commerce and social commerce solutions for merchants, super merchants and governments. For over a decade, PayTabs has custom built and exported a full stack of game changing solutions. These include mobile applications, hospitality, governmental, education, airline, travel, transport, and biller solutions, to interlink the multi-billion-dollar enterprise market chain in the region. In 2021, PayTabs launched PT Touch, ( also known as MEPS FAST in Jordan) the first soft POS solution in the MENA market to transform smart phones into merchant point of sale (POS) terminals. In 2022, PayTabs made a leapfrog move to pioneer next generation payments, by launching its home owned, globally validated unified payments and orchestration platform. PayTabs unified payment processing orchestration enables governments and large-scale originations to become independent payment platforms to serve their industries. In 2022, the company acquired Türkiye’s social commerce platform Paymes to complement its existing retail portfolio. In early 2023, PayTabs received payment gateway certification from Saudi Payments. By end of 2023, PayTabs was awarded MENA’s Best Merchant Solution and the glowing recognition of Fintech Company of the year. In October 2024, PayTabs was named top 100 companies in fintech, globally. PayTabs has dedicated offices in Saudi Arabia and UAE and presence in other locales including Jordan, Turkiye, and Egypt. The company is an equal opportunities employer. More milestones on: https://site.paytabs.com/en/


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

288 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 92% van zijn negatieve reviews beantwoord

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2,5

Alle reviews

(288)

19 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Log in issues with all device

We were having an issue with logging in with the admin dashboard and 2 great persons have been so patient and helpful. Mohammed El Rayes and Arpita, in behalf of our company we would like to thank both of you

21 oktober 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for your trust in PayTabs, we will be always availabe to support our clients

Beoordeeld met 5 van de 5 sterren

Paytabs' customer support is top-notch

Paytabs' customer support is top-notch. They're always quick to help and easy to deal with. Highly recommended!

30 september 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thanks for your trust in PayTabs, we will always ensure to be there for our clients

Beoordeeld met 1 van de 5 sterren

when you pay them they don't give you…

when you pay them they don't give you an tax invoice .

8 mei 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Hi Laith, sorry about the eaperience, you can send us a complaint via complaints@paytabs.com to help solve your issue

Beoordeeld met 5 van de 5 sterren

Thank you May

Thank you to May Jalandoni for such a quick response and resolving our issues.

6 september 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for your trust in PayTabs, our team will make sure to always support you

Beoordeeld met 5 van de 5 sterren

As a existing customers of paytabs

As a existing customers of paytabs, we faced technical glitch with new protocol from Aug 14th which the junior team took more than 3 weeks to resolve. Thanks to Karan, Arpita and her team for intervening and providing timely support and resolving the issue.

3 september 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We are happy to always be there for our customers, thanks for your trust in PayTabs

Beoordeeld met 1 van de 5 sterren

My tragic story with PayTabs


My terrible story with the worst payment company in the Middle East, can be summarized as follows:
- After a friend recommended us to open an account with them, I waited months until the account was opened with them, and their sales team was very bad and unresponsive.
- The account was opened and we wish we had not opened an account with them, the biggest mistake in our project,
- Technical support is the worst technical support experience you will ever go through in your life and there is no direct support via a unified number or direct call, and support is only via email and if you send them a WhatsApp they will transfer you to the email, and you know that email support takes days to respond and solve the problem.
- Delay in disbursing dues, and they did send our payout, the disbursement period may exceed more than a month
- The company is not licensed by SAMA and an official complaint cannot be filed against it with the Monetary Agency.
- They do not have an open office to receive customers and solve their problems in Saudi Arabia. Their office is always closed, and only employees can enter it or take an appointment with one of the employees to open the door for you, and of course this is impossible because their office is actually illegal and not licensed by the official authorities.
- When you request their commercial registration, they evade it, and once they sent a registration number, and after checking it, it did not match the company's data.
My advice to anyone who wants to deal with them, do not think about it at all so that they do not fall into the same mistake we fell into.
And God is witness to what we say
And God is witness that I have said nothing but the truth.

2 augustus 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

مرحبا، نأسف على التجربة السيئة، يرجى ارسال بياناتك لنا ليتم التعامل مع المشكلة، كما يمكنك ارسال شكوى عبر هذا الايميل: complaints@paytabs.com
سيتم التواصل معك في أقرب وقت من فريق الدعم الفني في السعودية

Beoordeeld met 1 van de 5 sterren

كان معي حساب مفتوح عندهم من اول والان…

كان معي حساب مفتوح عندهم من اول والان يطلبوني ٥ الاف زياده بحجة ننقل حسابك الى النظام الجديد افتراءا وكذبا

رسوم الخــــدمة في PayTabs:
رسوم التأسيس: 2,000 ريال
رسوم الشهرية: 75 ريال.
المبالغ أعلاه غير شاملة لضريبة القيمة المضافة
رسم بنك الراجحي
MADA 1%
CC 2.5% + 1 SAR
Setup Fees 3000 SR
Monthly Fees 300 SAR

+966 59 546 1373 :هذا رقم الدعم حقهم
لا تفتح عندهم في نص شغلك يرفعون عليك السعر

2 september 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

مرحبا بك، يؤسفنا سماع تجربتك، سيتم العمل على التواصل مع خدمة العملاء لفهم مشكلتك، كما يمكنك ارسال شكوى ل: complaints@paytabs.com
ولمعرفة المزيد من المعلومات عن أسعار الباقات يرجى التواصل مع فريق المبيعات عبر: KSAsales@PayTabs.com

Beoordeeld met 5 van de 5 sterren

As a current customer of Paytabs

As a current customer of Paytabs, we requested assistance whilst integrating an additional product to our payment gateway. The Paytabs time supported us through out the process whilst key account manager Arpita kept me up to date on progress and supported us to full integration. The entire Paytabs team are always available and contactable which is a huge support to a business like ours.

26 augustus 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

We are happy to always be there to support our customers, and make sure they having the best experience, thank you so much for your trust in PayTabs

Beoordeeld met 5 van de 5 sterren

The link is very helpful

The link is very helpful, reliable and efficient. Special thanks to Ms. Arpita who gladly help us on our queries. She replied promptly, understands what we need and give the response.

28 augustus 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for your trust in PayTabs, glad to always help and support our clients

Beoordeeld met 1 van de 5 sterren

My pay tab not working I also give to the pay charges 1575 aed

My pay tab not working also no working even I give the payment charges of paytabs 1575 aed if you not approved return my payment pls

13 augustus 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Hi Insha, we found that your profile was created in August and our team has supported you with your password reset for your account. Please contact us at: customercare@paytabs.com to help resolve any other queries you may have.

Beoordeeld met 5 van de 5 sterren

I am incredibly pleased with the…

I am incredibly pleased with the outstanding service provided by Mr.Karan in managing our pay tab operations. From the very beginning,he has exhibited exceptional professionalism and attention to detail that has made a significant difference in our payroll process.
Moreover, his friendly demeanor and willingness to help make working together a pleasure. It’s not often you find someone so dedicated and committed to their role, and it has certainly made my job easier!
I wholeheartedly recommend Mr.Karan for anyone looking for reliable support in pay tab operations. Thank you for your exceptional work!

1 juni 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you so much for the great review, we are always happy to serve and exceed the expectations when it comes to customer service, we will be always there for you to help your business grow!

Beoordeeld met 5 van de 5 sterren

I'm dealing with Paytabs for many years…

I'm dealing with Paytabs for many years now. I am so happy and my account manager Arpita is so helpful and always ready to assist me once I face any issue

18 juli 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for your trust in PayTabs, we always aim to provide you with high end services and needed help

Beoordeeld met 5 van de 5 sterren

OUTSTANDING EXPERIENCE

We've been using Payatabs as out prefered payment gateway for a long time and we've been absolutely happy with the services. On occasions where we have any issues, be it a technical issue that needs to be addressed or if there is any value added benefit that PayTabs has on boarded, our accounts Manager Mz. Arpita Rohilla has the best to cater to our needs and have always been on point to resolve any issue or suggest the solution for an option we are looking for. So far our experience with PayTabs have been nothing but exceptional thanks to Arpita Rohilla.

15 juli 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Hi Anwar, we are glad that you enjoyed the experience with us, we will stay up to your expectations and shall be always available to serve you

Beoordeeld met 5 van de 5 sterren

Outstanding Service

Outstanding customer service! As a long-time customer, I'm continually impressed by the exceptional support provided. PayTabs goes above and beyond to ensure you feel supported and valued, like being guided through the desert with a dedicated team. Their commitment to excellence makes them feel like a company from another world.
A big shout-out to the exceptional support provided by May Flor Jalandoni and I never forgot to mention the great assistance provided by Maram Alnabbat & Abdelaziz Elrayes.
Highly recommended!

8 juli 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for your glowing review. Your encouraging words really inspire and motivate our team to keep doing better. Thank you for your trust in our payment services and we look forward to being of continued service.

Beoordeeld met 5 van de 5 sterren

Best Company

Paytabs has the best customer success team

4 juli 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Thank you for your feedback. Happy to hear your positive words about our customer success team.

Beoordeeld met 5 van de 5 sterren

Excellent Payment Gateway Service

Excellent Payment Gateway Service

I have been using PayTabs for our business in the UAE . As a UAE-based payment gateway company, PayTabs offers exceptional service, ensuring smooth and secure transactions every time.

Their platform is user-friendly, making it easy to integrate with our existing systems. The customer support team is responsive and knowledgeable, always ready to help with any queries or issues that arise.

PayTabs has greatly improved our payment processing capabilities, providing a great experience for both us and our customers. Highly recommend PayTabs for any business looking for a reliable payment gateway solution.

2 juli 2024
Review zonder uitnodiging
Logo PayTabs

Antwoord van PayTabs

Hi Sourabh, thank you very much for sharing your experience with us. We look forward to being of continued service and wish you much progress

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