I went through the whole setup experience, multiple times explaining that I sold to US & english speaking markets. Submitted all the documents, paid a $250 fee to setup, and only immediately after pa... Toon meer
Bedrijf heeft geantwoord
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Customer for several months, thousands of card payments with no issue. Since 29 September, 100% of our Visa and MasterCard payments are declined, with no change on our side. Only Apple Pay works... Toon meer
Bedrijf heeft geantwoord
Paid SR 1,150 setup fee on the 7th July, its now 21st July and still no reply regarding my account. Sent several e-mails, no reply. Highly unprofessional company. Extremely poor and slow customer ser... Toon meer
Bedrijf heeft geantwoord
كان معي حساب مفتوح عندهم من اول والان يطلبوني ٥ الاف زياده بحجة ننقل حسابك الى النظام الجديد افتراءا وكذبا رسوم الخــــدمة في PayTabs: رسوم التأسيس: 2,000 ريال رسوم الشهرية: 75 ريال.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PayTabs is a payments infrastructure company providing exceptional solutions that are simple, secure, and scalable to drive local commerce and power financial inclusion across the region. The company was founded by Saudi entrepreneur Abdulaziz Al Jouf. Having processed the first live payment gateway transaction in 2014, today PayTabs processes transactions in multiple currencies and markets, swiftly and securely. By providing the infrastructure for B2B payment solutions, including digital invoicing for businesses, QR code, social media payments, point of sale and switching platforms, PayTabs facilitates seamless e-commerce and social commerce solutions for merchants, super merchants and governments. For over a decade, PayTabs has custom built and exported a full stack of game changing solutions. These include mobile applications, hospitality, governmental, education, airline, travel, transport, and biller solutions, to interlink the multi-billion-dollar enterprise market chain in the region. In 2021, PayTabs launched PT Touch, ( also known as MEPS FAST in Jordan) the first soft POS solution in the MENA market to transform smart phones into merchant point of sale (POS) terminals. In 2022, PayTabs made a leapfrog move to pioneer next generation payments, by launching its home owned, globally validated unified payments and orchestration platform. PayTabs unified payment processing orchestration enables governments and large-scale originations to become independent payment platforms to serve their industries. In 2022, the company acquired Türkiye’s social commerce platform Paymes to complement its existing retail portfolio. In early 2023, PayTabs received payment gateway certification from Saudi Payments. By end of 2023, PayTabs was awarded MENA’s Best Merchant Solution and the glowing recognition of Fintech Company of the year. In October 2024, PayTabs was named top 100 companies in fintech, globally. PayTabs has dedicated offices in Saudi Arabia and UAE and presence in other locales including Jordan, Turkiye, and Egypt. The company is an equal opportunities employer. More milestones on: https://site.paytabs.com/en/
Contactgegevens
Riyadh, Saudi-Arabië
- customerreviews@paytabs.com
- paytabs.com
2,5
Slecht
288 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I joined PayTabs and Paymes two months…
I joined PayTabs and Paymes two months ago. But unfortunately they only support one local currancy
11 november 2023
Review zonder uitnodiging
Antwoord van PayTabs
Hi Mohammad, please contact our customer service team and they will guide you how to use other kind of currencies: customercare@paytabs.com
Arpita supporting me…
Arpita was helping me to change currency. She was extremely helpful supporting my many needs and extremely diligent in our communication and taking action.
She was right there for me which I really appreciated as I was pretty clueless of the process.
21 november 2023
Review zonder uitnodiging
Antwoord van PayTabs
We are glad to help and happy to hear you are enjoying the experience with PayTabs and our dedicated team :)
The customer service is outstanding and…
The customer service is outstanding and helpful, also replies come quickly.
14 november 2023
Review zonder uitnodiging
Antwoord van PayTabs
We are happy to help Alexandra, glad you enjoyed the experience.
Immediate action on the faced issue
12 oktober 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear maya, Thank you so much for taking the time to leave us a glowing 5-star review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with PayTabs.
A company that is not qualified
A company that is not qualified to provide electronic payment services due to the failure to employ qualified people for customer service and after-sales service. What happened to us is unfortunate, and we will not repeat the mistake again and rush after offers.
The most we can do is evaluate our experience so that everyone can benefit.
Saudi arabia branch which i meant.
1 oktober 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Rewaa Khalid, Thank you for your feedback regarding your experience with PayTabs. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
We deeply regret that we fell short of your expectations in this aspect. Rest assured that we take your feedback seriously, and we will use it to improve our services moving forward.
Thank you,
افشل بوابة دفع و افشل فريق من سنة و نص…
افشل بوابة دفع و افشل فريق من سنة و نص احاول افهمهم اني اريد اغلاق حسابي و سحب الرصيد الي فيه و همه ما يريدون
18 januari 2023
Review zonder uitnodiging
Antwoord van PayTabs
عميلنا العزيز جاد، نأسف لسماع تجربتك السيئة معنا، ونتفهم تمامًا استياءك. نحن نعمل جاهدين لتقديم أفضل خدمة لعملائنا ونأخذ ملاحظاتك على محمل الجد. يرجى تزويدنا بمعلومات حسابك، حتى نتمكن من التحقيق في الأمر وتقديم الدعم اللازم لك
شكرا،
Good payment gateway
12 september 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Sajeer Shaikh, thank you for your 5 star review, we're thrilled to hear that you had a positive experience with us.
I have very good experience with this…
I have very good experience with Tushar.
Quick response and understandable person.
29 augustus 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Mahamat, We're glad that you had a good experience with us and we appreciate your kind words and positive feedback.
Competence and market leading services and fees
As a small startup company, our experience with Paytabs in establishing our payment gateway has been nothing short of exceptional. In particular, Thushrar's contributions were truly outstanding. His prompt responses to our emails, coupled with his adept guidance and unwavering patience throughout the entire process, significantly eased our journey. Their fee structure stands as a benchmark within our region, the Middle East, where other entities often build on their services, thus increasing costs with additional profit margins. This market leadership is evident, and we enthusiastically recommend Paytabs' services, extending from small family-run enterprises to major corporations. The depth of expertise at Paytabs is undeniable.
14 augustus 2023
Review zonder uitnodiging
Antwoord van PayTabs
Hi John, thank you for taking the time to review PayTabs services. We appreciate your kind words and positive feedback. If we can help you or your business grow in any way, please reach out to us on customercare@Paytabs.com and we would be happy to help.
Shout-out to Hesham Ramadan
Shout-out to Hesham Ramadan for going above and beyond, delivering exceptional product expertise and service excellence
25 juli 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Mohamed, thank you for taking the time to review our services. We appreciate you and your business. Wishing you every success.
It's been more than 2 years that we are…
It's been more than 2 years that we are working with pay tab and their team. They are professional in their field and customer satisfaction is the core of their work.
All the best to them for much more improvement in their work with success.
28 juli 2023
Review zonder uitnodiging
Antwoord van PayTabs
Thank you Arif for taking the time to review PayTabs services. We appreciate you and wish you and your business continued success.
Exceptional Support!
Mr. Hesham Ramadan provided exceptional support! His personal approach and genuine care made all the difference. Highly recommended
3 juli 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Ahmed, Thanks for your kind review, we are so glad you liked our service.
Great platform and has a fast and solid…
Great platform and has a fast and solid support team
26 juni 2023
Review zonder uitnodiging
Antwoord van PayTabs
Hi Ali, thank you very much for taking the time to review our services and platform. We appreciate your feedback. We take this opportunity to wish you and your business every success. Eid Adha Mubarak.
SCAM SCAM SCAM
SCAM SCAM SCAM. I did not receive any payouts and they are have monthly charges that are not told to the customer upfront. Stay far away from this company
18 juni 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Nisha, we are sorry to hear of this unfortunate experience and this is in no way a reflection of how we treat our valued merchants. Appreciate if you could get in touch with us via complaints@paytabs.com or customercare@paytabs.com. We would like to help you resolve this matter ASAP. Thank you.
Hesham's service is truly outstanding
Hesham's service is truly outstanding! From start to finish, he went above and beyond to ensure a seamless experience. His attention to detail, promptness, and friendly demeanor were exceptional. Hesham's commitment to delivering top-notch service sets a new standard. Highly recommended!
29 mei 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Nael, thank you for your kind review and we appreciate your positive feedback about your experience with PayTabs. We will surely pass on your kind words to Hesham. We wish you and your business every success.
Bad. Its just scam.
Bad.
Don't work with them.
I lose money, time and customers
they hold my money and don't release and they scam me with setup fee.
save your money.
30 mei 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Dayson,
we are very sorry to hear you had negative experience with us as this is not how we like to treat our merchants. We value our merchant community and always try to provide the best service.
If you can provide your contact information, we can have someone to reach out to you right away. Alternatively please reach out to customercare@paytabs.com
Thanks.
Does it support payment in Qatar?
11 mei 2023
Review zonder uitnodiging
Antwoord van PayTabs
Thank you for your kind review. At present we do not offer services in the State of Qatar.
ممتاز و مفيد جدا
ممتاز و مفيد جدا
السيد هشام رمضان 👍 ، كان مفيدًا جدًا في التفاصيل وكان يتابع في كل خطوة ، كما أنه أتاح لي مجالًا للأسئلة التي أجاب عنها بشكل
احترافي للغاية
12 april 2023
Review zonder uitnodiging
Antwoord van PayTabs
شكرا،
.نامل ان نخدمكم مره اخرى
complicated terms
After submitting all the required documents, they request more evidence, and after canceling the request, the activation amount is not refunded. The account manager does not response.
4 april 2023
Review zonder uitnodiging
Antwoord van PayTabs
Dear Hasan, we are very sorry to hear of your experience with us as this is not how we like to treat our merchants. We value our merchant community and always try to provide the best service.
If you can provide your contact information, we can have someone reach out right away to simplify the process for you. Alternatively please reach out to customercare@paytabs.com so we can attend to you on priority. Thank you and we deeply regret any inconvenience caused.
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