Pay Weekly Flooring Reviews 

2.264
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Cameron and Bailey laid my LVT flooring today and they were both friendly,punctual, very professional,did a fabulous job and tidied up afterwards. So pleased with the flooring,it looks gorgeous. Than... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you so much, really pleased, non slip and looks great ⭐️⭐️⭐️⭐️⭐️ Steven and Archie were very good and tided up also.... would definitely recommend you all from start to finish, great communicat... Toon meer

Beoordeeld met 1 van de 5 sterren

Was meant to get my carpet fitted today,took a day off work & sat waiting all day,rang the office about 2.30pm to be told the fitter was just having something done to his van & it would probably be ar... Toon meer

Beoordeeld met 5 van de 5 sterren

Had a beautiful carpet fitted today.. absolutely recommend this company.. the man that came to measure up was so lovely.. picked a beautiful carpet.. the carpet fitter was lovely too.. they came to my... Toon meer

Bedrijfsgegevens

  1. Tapijtwinkel
  2. Binnenhuisarchitect
  3. Bouwwinkel
  4. Hout/parket/laminaat leverancier
  5. Vloerenwinkel

Geschreven door het bedrijf

Pay Weekly Flooring is a UK-based flooring and home improvement specialist, supplying carpets, vinyl flooring, laminate flooring, luxury vinyl tile (LVT), furniture, beds, sofas and blinds with flexible payment options available. We provide a simple and transparent way for customers across England and Wales to improve their homes without large upfront costs. Our payment plans are designed to be straightforward, offering no interest and no hidden fees, with flexible weekly, fortnightly or monthly options available. Our service includes home visits where measurements are taken and flooring options are discussed, helping customers choose the right product for their space. All flooring is cut and prepared specifically to each customer’s measurements, making every order bespoke and tailored to the property. Due to the custom nature of our products, once an order is confirmed, materials are prepared to specification. As outlined in our Terms & Conditions, bespoke goods are non-refundable unless proven faulty or not as described under the Consumer Rights Act 2015. We can recommend experienced, independent fitters to carry out installation. All fitters operate as self-employed contractors, and fitting services are arranged directly between the customer and the installer. While we are always happy to assist in coordinating and supporting communication, workmanship and installation remain the responsibility of the fitter. Our team is committed to providing a reliable and efficient service, from initial enquiry and quotation through to delivery and aftercare support. We aim to ensure clear communication throughout the process so customers know exactly what to expect. We welcome honest and constructive feedback and encourage reviews to reflect the correct service provided and the party responsible. Any concerns raised are taken seriously and reviewed in line with our policies and UK consumer law. This is our only official Trustpilot page.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
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Heeft 42% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,5

Alle reviews

(2.264)

588 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Been paying for flooring for the last…

Been paying for flooring for the last four weeks pulled my floor up last night for fitting today and they have sent the wrong floor! my floorimg i ordered is no longer being made!! Ive had no notification of this and when ive called they have assigned my deposit to my old payment plan with no contract signed and will not refund the money! there so unhelpful its disgusting how you can leave customers with no floor and no way of replacing the order

UPDATE
AFTER SPEAKING WITH CITIZENS ADVICE IT IS INFACT A BREACH OF CONTRACT UNDER COMMON LAW SO TAKE THIS AS MY DIRECT NOTICE OF REQUEST OF THE 50 DEPOSIT PAID ON 29th APRIL OF WHICH I CAN ADD PROOF OF ON HERE TO AGAIN PROVE YOU ARE ALSO DISHONEST AS WELL AS FAILING TO PROVIDE GOODS PAID FOR ALSO AS YOUR STAFF TRIED TO GO AS FAR AS SAYING THE DEPOSIT HAD BEEN PAID TO MISSING PAYMENTS OF WHICH THERE ARE NONE (Two late payment occasions paid the next day on a plan ive paid consistently for a year) NO NOTIFICATION OF THE CHANGE OF FLOOR OF EVEN OFFER OF COMMUNICATION IT WAS LEFT TO THE FLOOR LAYER TO TELL ME LAST MINUTE SO AS FAR AS SORTING THINGS OUT ITS A BIT LATE WHEN YOU HAVE LEFT A FAMILY HOME WITH NO FLOORING AND NO REFUND TO CHOOSE ANOTHER OPTION ITS DISGUSTING AND SO IS THE REPLY

28 mei 2026
Review zonder uitnodiging
Logo Pay Weekly Flooring

Antwoord van Pay Weekly Flooring

We'd normally keep this private, but since the review is public we'll set the record straight.
The floor originally ordered has been discontinued by the manufacturer. That is not something we control, and we'd have fitted it gladly if it still existed. The £40 deposit was not "kept" — it was applied to an outstanding balance already owed on the account, which is documented.
We offered to discuss alternative flooring and to resolve the balance. That offer still stands.
What we won't do is continue any conversation that includes threats to physically harm our staff. That's where our willingness to help ends, and we think most people reading this will understand why.
If you'd like to sort this out properly, contact us and we'll help.

Beoordeeld met 1 van de 5 sterren

So my flooring was booked in for 26th…

So my flooring was booked in for 26th at between 10am and 2pm
And due to the bank Holiday being Monday nothing in my bank come out until the Tuesday that the flooring was due to be done i informed the fitter at 12 where he was as the room was empty and hoovered ready and he informed me that they canceled it and he didnt know why. So I Rung the company and got told because it was not taking yesterday on the agreed date it was cancelled baring in mind it was a bank Holiday nothing comes out on a bank Holiday even my other debts never come out until Tuesday morning but yet they still have taken the weekely payment so now im sat with my house up side down for 2 days still waiting for them to fit it once this is paid i will go else where as this customer service isnt acceptable

26 mei 2026
Review zonder uitnodiging
Logo Pay Weekly Flooring

Antwoord van Pay Weekly Flooring

Thank you for your review. We'd like to clarify a few points for anyone reading.
Payment was due on the agreed date, and as it had not cleared, the fitting could not proceed. We understand the bank holiday caused a delay in your payment reaching us, but the booking was arranged around payment being received, not pending.
It's also worth noting our fitters are self-employed and manage their own schedules, so we're not able to direct them to attend before a job is confirmed as paid.
Once payment has cleared, we'll happily get you rebooked at the earliest available slot. We're sorry for the inconvenience and would like to get your floor fitted as soon as possible.

Beoordeeld met 5 van de 5 sterren

laminate flooring

the experience i received from day 1 was magical,got a text straight away from the agent to arrange viewing of the flooring i wanted,and payment that would have to be paid on the day he came so the account can be processed asap,he was very helpful and polite ,he measured up and ordered the flooring i choose and gave me the price straight away,payment all set up to the date and time i wanted them to come but also could arrange this online if wanted ,arranged flooring date,the men came on time and on the date explained got many messages with all the arrangements which was great , the staff was so pleasant,had no problems or concerns im very happy with services i received

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would recommend, however

Fitters and the lady I spoke with on the phone to organise everything were amazing, while the gentleman who came to measure was fab it would maybe help in future to point out what underlays/ply wood would be needed and needed to be fitted and provided before they take the order 😅 this lead to me having to change my fitting date and type of flooring however the fit is fantastic and was done and finished in a morning. Definitely recommend

26 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely enjoy my flooring

Absolutely enjoy my flooring. It was put down quickly, neatly and with skill.

The workers had a humbled attitude and behaviour. I would recommend this company for anyone wanting their flooring done.

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awh Terri is just really amazing..

Awh Terri is just really amazing... bless her. Feels like I've know her for years. Makes u feel so comfortable. Travelled so far in traffic over this bank holiday.

Lovely lady... Lovely company.

Can't wait to have my flooring done!

Quick and easy sign up and Lovely flooring types to choose from.

Thankyou.

23 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company are a bunch of scammers

This company are a bunch of scammers! The carpets look great at first but as time goes on they do not last. I had carpets laid in my bedrooms less than 2 years ago and the carpet is now coming up around the edges. Prior to this happening I had my stairs and landing done and door bars are not even put down properly plus my skirting boards are covered in adhesive spray. DO NOT USE or you’ll end up paying out more in the future to correct the awful job that eventually comes through when their cheap adhesive spray starts wearing off. The carpet in one of the bedrooms has already faded in colour also in less
than 2 years!!! Company needs to take responsibility for these under qualified fitters that they provide

To the reply- as stated the issues started happening AFTERWARDS so of course the job is signed off as completed. I have been in contact with the office many of times so for you to say this is the first you’re hearing of it is complete nonsense, no one bothered to contact the fitter and no one bothered to turn up to the standard check that was booked in for Tuesday so like all your replies seem to be to anyone with an issue actually take some ownership of things for once

As stated I had an appointment for it to be inspected that no one bothered to turn up for!!! I would love to know what aftercare was offered lol because all I’ve had is your fitter ignoring me for weeks after saying he would come back and your company making me an appointment they don’t show up for. Clearly not the first you’re hearing of it then is it!

23 mei 2026
Review zonder uitnodiging
Logo Pay Weekly Flooring

Antwoord van Pay Weekly Flooring

Hi Suzie, we take quality complaints seriously, so we want to set the record straight.
Every fitting we complete is signed off as satisfactory by the customer on the day — yours included. We also provide service calls specifically so any issues arising afterwards can be reported and dealt with. That route has been available to you the entire time.
Rather than raise it with us through the proper channel, the first we're hearing of these concerns is a public review calling us scammers. We'd ask anyone reading to weigh that against the fact that the work was accepted as correct at completion and aftercare was offered.
If there's a genuine fault, we want to see it and put it right. The offer to inspect stands. Get in touch with your order details and we'll arrange a visit.

Beoordeeld met 5 van de 5 sterren

Terri was great

Terri was great. Lovely lady, very helpful. Good variety of floorijg, looking forward to having it fitted

23 mei 2026
Review zonder uitnodiging

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