In June 2025 I bought my mother a Suresafe Go Plus alarm. On 4th October the alarm developed a fault and a couple of days after I contacted Suresafe for advice. The advice they gave was good and sensi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Daryl answered our queries and confirmed which plan would be best for me. He was helpful, patient and friendly and made me feel comfortable about ordering and confident that Suresafe was the right fit... Toon meer
Bedrijf heeft geantwoord
There is no doubt that the SureSafe Family and friends alarm device is a first class product. Unfortunately, for us, it would not respond reliably in our poor reception area. During the returns proc... Toon meer
Bedrijf heeft geantwoord
I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contactgegevens
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, Verenigd Koninkrijk
- 08001123201
- info@personalalarms.org
- personalalarms.org
4,8
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Setup was a breeze
The woman who helped me was patient, thorough and easy to communicate with. The setup went quickly. Everything so far is good.
24 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our team member was patient, thorough, and easy to communicate with during your setup. We appreciate your feedback.
Efficient friendly professional service
18 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient, friendly, and professional.
Fast delivery
Fast delivery, easy to get my family connected to my watch. Only moan i have is the strap, difficult to close strap, but i'v now got 1 of your magnetic straps which is so so much easier. I feel much more comfortable & safe having it on all the time.
25 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that you found our delivery fast and that connecting your family to the watch was easy. We appreciate you sharing your experience.
so far so good
24 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your positive feedback!
Kala was great in setting us up and…
Kala was great in setting us up and answering questions. Easy process. All good so far.
24 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We're thrilled to hear that Kala was able to assist you effectively and make the process easy. Thank you so much for your kind words!
Very easy to set up I'm very clear…
Very easy to set up I'm very clear instructions.
20 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We're thrilled to hear that you found the setup process very easy and appreciated the clear instructions. Thank you so much for your wonderful feedback!
Nearest family is 150mls away and I…
Nearest family is 150mls away and I live alone and am 80yrs old so it was to be able to contact my sons in emergancy
24 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you for sharing your thoughts with us. If there's anything more we can do to assist you, please don't hesitate to reach out!
Exceptional Tech
The tech I spoke with was very knowledgeable and eager to help and effective in what he did
23 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our tech was knowledgeable, eager to help, and effective in assisting you. We appreciate your feedback!
very helpful
The advice I was given helped me greatly really appreciated it
22 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We're thrilled to hear that the advice you received was helpful to you. Thank you so much for your kind words!
Total nightmare
Total nightmare, no help at all regarding the digital switchover, I’ve phoned at least twice and once someone else phoned me back, so far all I’ve been told is that I need to buy a booster for my mobile phone!
BT say its up to you to provide an alarm that works on a digital landline, I dont need this hassle as I’ve got Stage 4 cancer and having aggressive chemo. Ive now tried chat with no success
23 april 2026
Review zonder uitnodiging
Simple easy to use device
Simple easy to use device that only contacts family members instead of a monitoring service. Setup was easy, Todd was very helpful.
18 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our device simple and easy to use. Thank you for sharing your experience.
The watch came the following day.
The watch came the following day.
11 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We appreciate you taking the time to share your experience. Thank you
Kayla was a wonderful help
Kayla was very helpful, patient and knowledgeable. My dad will benefit from this extra safety measure.
Barbara
17 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your kind words. We're thrilled to hear that Kayla was able to assist you. We appreciate your feedback.
Everything was clear and easy to setup
Everything was clear and easy to setup, liked the personally call to help setup for questions
16 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
Great product and service
Really great helpful and prompt service. Easy to set up and register - would highly recommend
17 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
Good customer service and easy set up.
10 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
Great service
Great service, Friendly service when calling, quick delivery next day for a replacement charger
Thank you
13 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you experienced great and friendly service, along with quick next-day delivery for your replacement charger. We appreciate you taking the time to share your positive experience!
Great place to get the alert for sick…
Great place to get the alert for sick family member
15 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
We've very pleased with our choice of SureSafe
We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to understand, easy to process and easy to implement. The functionality of the chosen Pendant is just what we wanted. The webpage and the App both easy to operate and to set up. We had one clarification question which was very promptly answered by email, thanks!
10 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful review! We appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.
The equipment arrived promptly and well…
The equipment arrived promptly and well packaged! I've yet to hear from my Sister in Kent as to wether it has been set up ok for our Mother (I'm based in Hampshire) but very impressed with the service so far, thank you!
8 april 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! If you have any further questions or need assistance, feel free to reach out.
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