SureSafe Alarms Reviews 

Customer service from Kala was wonderful.

During the set up initial call my device was unable to complete the handshake and register. Kala, who was helping me and near the end of her shift, contacted your infrastructure team and an hour later texted me with the new phone number for the device.

Todd was wonderful to work with on getting the device activated.

Getting through to a real person straightaway, Daryl, meant the world to me at a very low time. the signup form was simple and wearing the watch alarm has given me and the family peace of mind.

Kala quickly satisfied all of my needs in setting up my father's Sure Safe alarm. She was caring and seemed like she really wanted my father to be protected. Thank you, Kala!

It was very simple to setup and to use. Kala was very pleasant to speak with on the phone.

Hopefully we’ll never have to use the device. Shipping was slow to Alaska, set up was very easy.

We purchased a SureSafe Family monitored device for my elderly mom based upon her needs and previous reviews. The device showed up promptly and seems to be a very solid built piece of equipment. Set up on the phone with Todd was a breeze as he walked me through complete activation in a matter if minutes. Our family will all feel netter knowing mom has this device with her when we are not with her. Thanks again Todd for your help.

A very prompt service. Warning by email for low battery charge. Tells me that I am in good hands for my safety

so many alarms out there on the market , it took some time to narrow them down, but so very pleased with this company as right from the start they were so very very helpful with out being pushy. i am not that great when it comes to sorting things out on the computer so i e mailed and also rang the free phone number and i was treated well and they were all very helpful and sorted out my concerns. my husband preferred the watch and when it arrived it was so easy to sort out, its a huge relief having this service, would not be without it.

Everything from the web site, ordering, delivery, set up, support info and test call was really good. The instructions are easy to understand and the appropriateness of the guidance/answers to my questions was first class. Very impressed so far.

Very informative
I chose yourself as I had enquired with other companies. Mostly they were the same. What convinced me was who I spoke to wasn’t pushing me for a sale. I felt pressured by the others, constantly calling me, and talking so fast about the product. Thank you Suresafe. Will recommend you .

We have the original SureSafe Go for our 85 year old mother, it’s so easy to top up the credit!

Wonderful 1st call with Tom. Made it very easy to get started. Looking forward to receiving the device!

Todd was very patient and informative. He got our new device set up fairly quick. Thank you

Extremely friendly and extremely efficient and very speedy response Many Thanks!

Received alarm and set it up. Rep was fantastic and knowledgeable.

The first thing that impressed me was the SureSafe Website.It had all the information I needed to make a decision to call and leave my number.

Daryl tried to call me back but my iPhone was switched to silent. So when I didn’t answer Daryl sent me a txt containing his direct line.

When we made contact he explained the procedure I needed to take and sent me an email containing a form to complete with details of my emergency contacts.

My Wristband was delivered by Royal Mail the following day and contained very clear instructions on how to set it up.

That afternoon I went out for my usual 2 mile walk feeling very safe and secure knowing I was being tracked and that I could call for help should I need it.

Dealt with Daryl Yates who was excellent. Explained everything thoroughly to my father.
My father had several falls and so he purchased a falls detector pendant. Last year. Christmas 2025 they stayed at a hotel in Kent. Mum had a bad fall in the hotel but they couldn’t get any response from the hotel staff. Dad activated his fall detector pendant and they automatically called an ambulance. Mum had fractured her hip. They have now purchased a second pendant so Mum has now her own.