In June 2025 I bought my mother a Suresafe Go Plus alarm. On 4th October the alarm developed a fault and a couple of days after I contacted Suresafe for advice. The advice they gave was good and sensi... Toon meer
Bedrijf heeft geantwoord
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Daryl answered our queries and confirmed which plan would be best for me. He was helpful, patient and friendly and made me feel comfortable about ordering and confident that Suresafe was the right fit... Toon meer
Bedrijf heeft geantwoord
There is no doubt that the SureSafe Family and friends alarm device is a first class product. Unfortunately, for us, it would not respond reliably in our poor reception area. During the returns proc... Toon meer
Bedrijf heeft geantwoord
I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contactgegevens
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, Verenigd Koninkrijk
- 08001123201
- info@personalalarms.org
- personalalarms.org
4,8
Uitstekend
1K reviews
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Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Helpful and professional company
Very helpful customer service team. Provided me with everything I needed to know as a first time buyer of fall alarms. We tested the alarm once it arrived and someone answered in seconds. Very happy with purchase and feel we’ve now got peace of mind.
14 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We appreciate you sharing your experience.
Customer service when ordering via…
Customer service when ordering via telephone was excellent. I had many questions and every one was answered with great knowledge. It helped me decide to purchase. I was offered a technician to answer further questions but was not needed. Great follow up after purchase and easy to talk to someone in person.
14 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team was able to assist you with your questions and help you make a purchase decision.
One of the outstanding assets of this…
One of the outstanding assets of this company is its customer service and response time. I had, what I thought was an issue with my Mum’s alarm and within 5 minutes of an email (not even a phone call) my issue was resolved by the team - prompt, efficient and friendly. And the alarm works really well and is easy to use
15 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team was able to resolve your issue so quickly and efficiently. We truly appreciate your kind words and are here to help whenever you need
Setting up a second hand fall alarm
We were given a second hand fall alarm with no information other it was originally purchased from SureSafe. We contacted them and very swiftly they set up the alarm and sent all the information that we needed to run it. We even had 14 days to try it out before paying for a very reasonable subscription.
I am impressed by the quality of their customer service; they are very efficient and polite. Thank you.
18 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to assist you swiftly and provide all the necessary information for your fall alarm.
I like the fact that I can make sure my…
I like the fact that I can make sure my relative is safe and it let me know if he needs help.
15 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We appreciate you taking the time to share your experience! We're thrilled to hear that our service helps you ensure your relative's safety and alerts you when they need assistance.
Their customer service is outstanding
Their customer service is outstanding. The team solve problems before they even become problems. I highly recommend.
17 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team has made such a positive impact by solving problems before they arise.
Antwoord van SureSafe Alarms
Thank you for sharing your experience.
design excellent and to the…
design excellent and to the point.Service very good. way way way better than apple watch which I was using.
Does not try to do everything, what it does it does brilliantly. John McGugan was especially helpful.
Manfred.
17 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you find our design excellent and that our service exceeded your expectations.
Kayla - customer service queen
The person who helped me set my father’s devise up was Kayla. She was professional, thorough, patient and very kind. She is a wonderful employee for Sure Safe!
17 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your kind words about Kayla! We truly appreciate your feedback.
Fast delivery and easy set up
Fast delivery and easy set up. Very good customer service
17 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We're thrilled to hear that you experienced fast delivery and found the setup easy. Thank you so much for your wonderful feedback!
SureSafe - The Best choice I could have made.
I was rather anxious about finding the right personal Alarm. I need not have worried. From my first phone call the team were friendly, informative, and helped me choose wisely. The very next day I received my watch and a booklet explaining everything about the Watch clearly. I was happy and relieved that everything had gone so smoothly. Highly recommend them.
Sheila
7 juni 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We’re delighted that you're happy with your watch and the information provided. If you ever need further assistance, don’t hesitate to reach out!
Great response time
Great response time, on time delivery and easy to use.
15 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
We're thrilled to hear that you experienced great response times, on-time delivery, and found our service easy to use. Thank you so much for your wonderful feedback!
Kayla did great answering my questions.
14 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your kind words! We appreciate you taking the time to share your experience.
I couldn’t recommend this company…
I couldn’t recommend this company highly enough. Their communication is excellent and the staff are amazing. We had a problem with my Dad’s watch and it was sorted immediately. Thank you 😊
16 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We truly appreciate your support!
The Personal Alarm works very well and…
The Personal Alarm works very well and was answered almost immediately when I've tested it within the first week
15 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your positive feedback! We're thrilled to hear that the Personal Alarm is working well for you and that you experienced a quick response during your test. We appreciate you taking the time to share your experience.
Listen to the customer, don't make the wrong sale.
Without realising it, SureSafe sold me exactly the wrong one of their alarm systems. As a result there were naturally a large number of missing pieces of information, serial number on the bottom, yes bottom, of the nice box, etc.. A very frustrating two hours and on ringing was told "we have not had complaints before".
Moral: Ask what the customer wants before selling them, not any old product, but the one they are wanting"
Chris Everett Petersfield
14 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't meet your expectations and that the product recommended wasn't the right fit for your needs.
We always strive to provide a five star service, which is reflected in our average Trustpilot rating of 4.8 out of 5 from over 1,000 reviews. However, we're sorry for your experience on this occasion.
We appreciate your feedback and will use it to help improve our customer experience.
Antwoord van SureSafe Alarms
Thank you very much for taking the time to share your experience.
Antwoord van SureSafe Alarms
Thank you so much for your positive feedback! We're thrilled to hear that you found everything easy and enjoyable. We appreciate you taking the time to share your experience with us.
Kayla
Kayla was very knowlegeable about my product. She trouble shooted and got my producted working!
8 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that Kayla was able to troubleshoot and get your product working.
Device arrived 3 days late
Device arrived 3 days late.
Technical support poor.
8 juli 2026
Review zonder uitnodiging
Antwoord van SureSafe Alarms
Thank you for your feedback. 99% of orders are delivered next working day using Royal Mail's 24 Hour Signed service. We sincerely apologise that your device arrived later than expected and that your experience with our technical support did not meet your expectations.
We understand how frustrating both issues can be. Your comments have been shared with our team to identify why your order was late and as we work to improve our customer support.
If there's anything we can still do to help resolve your concerns, please don't hesitate to reach out—we'd appreciate the opportunity to make things right.
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