Pet Corner Dubai Reviews 

Some items were unavailable, but I was still charged the full amount on 24 Sep. When I asked about the status of my refund, which amounted to AED 396.90, I was told that it had been initiated. However, after two weeks, I still had not received it. When I contacted them last Thursday, 15 Oct, I was told that their accounts team had only processed the refund that same day. As of today, 17 Oct, I am still waiting for my refund. This company is unreliable. The autoship subscription offering lower prices is bait to attract customers, but most of the items are unavailable. I do not recommend that pet owners order online from this company.

I am extremely disappointed with my experience with Pet Corner Dubai, particularly regarding their after-sales service and handling of a faulty aquarium light.

I purchased an EcoTech Marine Radion XR15 Pro G5 aquarium light from Pet Corner in February 2026. On 1 October 2026, the light stopped working, despite being within its 12-month warranty period.

When I contacted Pet Corner, I was informed that they do not handle warranty claims and that I would need to deal directly with the manufacturer. I find this completely unacceptable, particularly for an expensive piece of specialist aquarium equipment purchased directly from their store.

What makes the situation even more disappointing is that I was sold a previous-generation G5 model without being informed that a newer generation was available. As a customer purchasing premium equipment, I would expect the retailer to be transparent about the product being sold, especially regarding its generation and ongoing manufacturer support.

The store manager explained that these lights are still being used in Pet Corner's aquarium projects. However, this does not address my concerns about the availability of manufacturer support, replacement components, or the retailer's responsibility to assist when a product fails during its warranty period.

My main concerns are:

A premium aquarium light failed within its 12-month warranty.

Pet Corner declined to handle the warranty claim directly.

I was not informed that I was purchasing previous-generation equipment.

The store's explanation failed to address my concerns about replacement parts and ongoing support.

I have been left to pursue a resolution myself despite purchasing the product from Pet Corner.

I have now escalated this matter to Dubai Consumer Rights, complaint reference CMP-26-659949, as I believe customers should be able to expect proper after-sales support and assistance with warranty claims.

For a company selling expensive specialist aquarium equipment, customer service should not end once payment has been received.

I would strongly advise anyone considering purchasing high-value aquarium equipment from Pet Corner to clarify their warranty procedures, product generation, and after-sales support before making a purchase.

A very disappointing experience, and certainly not the level of service I expected.

The products are showing as available in the app, but they are actually not available in stock. Additionally, customer service is very slow to respond to concerns. There is definitely room for improvement in both inventory accuracy and customer service response time.

I would like to bring to your attention the poor grooming service provided to my pet at your Barsha branch on Sunday 13th September at 1:30pm.

Before the grooming session, we clearly instructed the groomer that we wanted a poodle cut. However, when we collected our pet, it was evident that the requested style had not been followed. Instead, his coat had been cut extremely short, appearing as though a razor had simply been used to shave off most of his hair, leaving him almost bald.

My family and I are extremely disappointed with the outcome and the overall level of service. This is the first time we have had such a negative experience, and everyone at home has encouraged me to formally lodge a complaint.

In addition to the unacceptable haircut, my dog has been continuously itching since the grooming session, which raises concerns about whether he was properly cleaned and cared for during the process.

I understand that the groomer's name may be Jimmy or Philippe, as advised by the branch team, although I am not certain of the correct name.

Given this experience, I strongly recommend reviewing this groomer's performance and suitability for providing grooming services in the future. We entrusted your team with our pet's care and expected a professional service consistent with the instructions provided.

What upset me was that I reached out to the customer service team the following day and it has been 10 days and no one has bothered to connect with me or give me an update

This is to inform you that I had very high expectation from pet corner, without even verifying i trusted and orderd 2 marine fishes and 1 star fish from sheikh zayed road branch, as you must be aware that any unhealthy or not saleable pets like juvenile size cannot be sold. Both Bi color angel and cebu yellow tang were extremely small in size. Bi color was even acceptable, but cebu yellow tang fish was clearly a juvenile fish not even an inch size and could not even swim in my aquarium. When reported to staff, they hung up call and on whtsapp they are talking rudely, later they accepted their mistake stating we will resolve this tomorrow. Now if the tiny fish dies in my aquarium its a loss of life not just for one tiny fish, it will help ammonia to spike and kill all my other fishes. Who will be responsible? Was it even worth trusting pet corner? After all this scenario just to save life of a tiny fish i booked an uber for roundtrip back home just to drop that fish at informed location of pet corner mirdiff shorooq, i reached around 9.45 to 9.50 the lights wer almost off and the girl was decked up to leave, i politely asked her to confirm with the team that I hve dropped the fish, she was super rude and she was not ready to call someone because she was in a hurry to leave, she spoke very rudely and treated me like a beggar. You guys can check camera I am openly saying this. I need to know what actions you guys will take for my disrespect and loss of money. I will definitely share this on google and everywhere about my experience.

They very helpful and supportive staff in motorcity branch

i bought cat litter however the overall packaging was not done well, it tear up the original packaging and spilled the litter inside the box. the boxes were just dump in front of my door (not arranged properly) and the litter sands were all over the front of my door.
i will order again though since their response is good and offers are better than others.

Extremely dissapointing and frustrating experience. It was first and going to be my last experience with them.

I had ordered 1.5KG × 2 Bags of Ammanova cat food (Rabbit flavor) & 1.5 KG x 2 Bags of Ammanova cat food (white fish flavor) as it was near expiry their website sold it for 15 Dhs per piece and to avail that offer the minimum quantity for 2 items per flavor.

In addition I ordered drools cat treat (real chicken flavor) and it was sold for 26.7 dhs after offer.

And in addition i ordered 2 pcs of ear and nose wipes (10 dhs for 2 box) + 4 pcs of body pet wipes (10 dhs for 4 box)

The day I placed my order , I received a call saying 1 part of my order just went out of stock. Which was the white fish flavor of Ammanova cat food (2 bags / each 1.5kg worth total 30 dhs) & when i asked they said rest all orders are on stock only for this 30 dhs i need to choose replacement items. So i told them choose drools product thats worth 30 dhs. They agreed and processed the order. (05th Sept)

All in all i paid 109 dhs for the items + vat 5% + platform charge that was close to 7 dhs. = 121.9 dhs [paid via card already]

Yesterday (07th sept) i received the order.
Below are the changes they did without my approval:
1. Ammanova cat food (Rabbit flavor) (1.5 kg x 2bags) - Not delivered
2. Instead Ammanova cat food (Lamb Flavor) was given 4kg x 1 bag was delivered - the price on their website is 30 dhs - but upon enquiry with customer service -i saw they charged me 34.98 Dhs + VAT 5% for this item.
3. They sold me a replacement of drools item for my another out of stock Ammanova cat food and this was just 1.2 kgs x 1 bag. This is being sold at the price 18.7 dhs in their own website but in the delivery receipt they prepared for me they mentioned 22 dhs + VAT 5%
4. Instead of 4 boxes of wipes for pets they kept 5 boxes (each box 2.5 dhs)
5. Drools cat treat was sold in their website to me for 26.5 dhs but when sent me delivery receipt they had adjusted the price to 30 dhs + vat 5%

If you see , they adjusted the price and increased it to original market price without any promised offers just to make adjustment because their items was out of stock. And since they did not want to lose money by giving more replacement product they minimised the replacement product and increased all the price instead 🙄 when I questioned this they had just 1 response "we gave you extra box of pet wipes". I told them and what about the remaining money you adjusted in the receipt and if its fair, the customer service representative left me on read.

And by the way reaching them was a different kind of hassle. Like all the other reviews say, online platform is very disorganized and the customer service is very poor.

This in a way defines a scam. The purchase order clearly had one pricing and delivery order had missing and partially replaced items with higher prices.

It's unfair and unethical. Because you promise the customer an offer price and make them pay prior for it. Take up platform charge as well towards payment (a form of hidden charge) that doesn't reveal until you have to pay.

Worst part, you came there for the offers but you'll never get that. Your items will be out of stock and when you request replacement item they will simply increase the price more than what they sell in their website and say "its system price we cannot change it"

Apparently they meant "we can increase it more than what we sold it for you but cannot mention the same offer price on the receipt nor give you , your moneys worth of products".

Absolute worst.

Almost 1 week the order is not reaching..Everyday they will ask for the location but nobody call or confirm if they will deliver.And they will change your order because the one you ordered is not available already.Very bad experienced and very dissappointing.Not recommended at all..

Customer service is horrendous. No updates

Very disappointing customer service and order experience

I placed an order for two vouchers on August 27, and although I initially experienced an issue with the order, their WhatsApp customer service assured me that it had been resolved and that my order was successfully placed.
The vouchers were supposed to be a gift on August 28, but it is now September 1 and I still haven’t received them.

What is even more frustrating is the complete lack of follow-up. I have sent WhatsApp messages every day asking for an update, but no one has responded. I have also tried calling several times, but no one answers.

It has now been 5 days, and I have already paid for an order that I still haven't received. I understand that delays can happen, but completely ignoring a customer who is repeatedly trying to get an update is extremely disappointing.

I hope the company takes customer service more seriously because this has been a very frustrating experience.

Still haven’t received my full order received only one bag and had paid for 2 bags!

First of all this company deserve ZERO star, 2 days ago I ordered Royal Canine brand cat food 4KG from they mobile app, that’s the first time I downloaded that app. And I paid from my card. And the transaction done and deducted money. After 2 days I received a WhatsApp message saying item is out of stock. When I tried to contact the service people, I faced the most poor excuses and unsatisfactory experience ever I had in UAE. These people bounced me Dubai branch to fujarah branch and back to Dubai on the phone like it is not they mistake. Out of stock ordered not been updated on the system it is not customer side work. And I paid for that. No one helped me and the manger never came to the phone. After this all one of the girl who worked there in Dubai branch informed me refund money will take 6to7 days when the mistake in they side. NO service recovery, zero empathy, poor customer service and I’m sure about the quality of they products also very much the same poor level, this is a pet service industry, if they can’t understand at all how to deal with poor animals food, how they provide service and care towards animals? Don’t trust this company at all to leave your loved pets, and my opinion this kind of companies MUST banned in UAE. I will never trust this company again and everyone who I know I will spread my very bad experience. Till now I did not get my money. The recovery is simple, as I am living in fujarah and as they have a branch informed the same city, they can simply deliver my money to my doorstep. Instead she informed me I have to wait 6 days for my money when the mistake totally in they hands. Who ever read this please don’t trust this company, and don’t loose your money. Finally this service people (bunch of filipinos) MUST provide good customer service training before they start to play with customers time and money. Extremely POOR customer service. Should NOT be in the pet industry.

This review is for the customer service experience. Min from Sharjah branch is very helpful and nice. She's always attending my questions and helping with my orders everytime. The platform isn't the best but the staff is helpful. Thank you so much 💗

*Very Disappointing Experience Again – Nothing Has Improved*

A few months ago, I left a negative review about Pet Corner UAE due to inaccurate stock availability, poor inventory management. I decided to give them another chance, hoping they had improved their system. Unfortunately, I had exactly the same experience again.

I placed another online order, added the items to my cart, completed checkout, and successfully paid. The order went through without any issue. However, after payment was processed, I was contacted and informed that two of the items I ordered—including my dog's food and catnip—were actually not available.

This raises the same question as before: How was I able to complete payment if the items were already out of stock? A properly functioning e-commerce system should not allow customers to pay for unavailable products.

What makes the situation even more frustrating is that I was again asked to choose replacement items. The replacement dog food they offered was more expensive than my original order, and the product photo sent to me via WhatsApp appeared to show packaging that had already been opened or resealed with staples. As a pet owner, I am not comfortable accepting dog food that appears to have been previously opened or tampered with.

I also do not understand why customers are being charged a platform fee when the platform itself cannot accurately manage inventory and stock availability. If the system is unable to prevent the sale of out-of-stock items, then charging additional platform fees seems unjustified.

This is now the second time I have experienced the same issue. Given the repeated inconvenience, wasted time, and poor inventory management, I am disappointed that no goodwill gesture or compensation was offered to acknowledge the customer experience. While mistakes can happen, businesses that value customer satisfaction typically make an effort to recognize the inconvenience caused and rebuild customer trust.

Main Issues:
* Repeated inaccurate stock availability
* Customers allowed to pay for out-of-stock items
* Poor inventory management
* Questionable replacement product condition
* Platform fees despite system failures
* Wasted customer time
* No goodwill gesture or compensation despite repeated issues
* Poor customer experience

I gave Pet Corner a second chance, but unfortunately the same problems still exist. Based on my experience, I cannot recommend ordering online from Pet Corner UAE.

So I was travelling and I asked for basic grooming and I have been only using your service for last 2 years and NEVER complained. This time when I came back after 4 days, I realised that the nails of the cat are not cut and ears not clean, When I complained your colleague said that my "helper" should have informed them immediately. My helper is temporary and I arranged for her to come to get some work done and she did not understand anything about grooming at all and also has poor English skills and I am not blaming her for this.

If the stock is not available then you shouldn’t allow the order or atleast inform me quickly. Took days to inform me that stock is not available.

Poor communication and customer service. Order was placed a week ago, with no follow up or information. When I reached out, I was ignored multiple time. A refund was requested as nothing has been delivered yet, but I still haven’t received my money back, nor any product that was ordered.

I recently placed an order on their website and paid extra for express (48-hour) delivery. However, the delivery time has passed and my order status is still marked as “processing.”

I have contacted customer service via WhatsApp, Instagram, and email. I also sent multiple messages to the person who is supposed to handle my order. Unfortunately, I have been completely ignored, and my order has still not been fulfilled.

This is a very disappointing experience for a first-time customer. There are many other pet shops that offer fast delivery and excellent customer support. I am shocked by how PetCorner treats its customers—this is unacceptable.

I am now considering raising an official complaint.

I will not recommend anybody to order online as after you pay they say it’s not available and you have to fight for refund,very unprofessional and as well why i visited there SZR branch it looks so messy ,I have seen cockroaches all over .You have better reliable petshops in here then this .