Although expensive to be honest, it was well worth the money. There's all those videos on the internet showing how "easy" It is to install a cat flap, I'd have to disagree. My little jigsaw would have... Toon meer
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Was a big job to move the cat door and install a complex, high tech kit for the dog Advice and service was amazing and never ran into a single issue or delay. They even accomodated ny request... Toon meer
Bedrijf heeft geantwoord
Our dog is 14 and can no longer control his bladder long enough to last the night. Thankfully we have a laminate floor which is easy to clean but we needed a solution. A Dog Door was the obvious choic... Toon meer
Bedrijf heeft geantwoord
Following a live mouse in the 10 year olds bedroom incident, I decided to invest in the Zeromouse catflap updgrade. I have to say that it's been installed (very quick and easy, I had to order an ext... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's leading provider of cat flaps, pet flaps and dog doors. We have extensive experience in supplying and installing pet flaps for a wide range of properties, giving your pets the freedom to come in and out of your home when they please. They are essential for allowing your pets to really make the most of your home and outdoor spaces, our cat flaps also offer the ultimate convenience and comfort for your favourite furry friends. So they won’t have to rely on getting your attention to get out of your house. Of course, it also means that your pet can be left at home for longer periods of time, without you having to worry about being there to let them in and out. There are a number of factors to consider when choosing a suitable pet flap for your animal, including the style and size. The right installation for your property will also depend on where you are planning on having it and many of our cat flaps or dog doors come complete with a 3 year manufacturer's guarantee. From the smallest cat to the largest dog we are sure to find a solution to your needs. Microchip Activated Cat Flaps which let your cats in but keep the neighbours’ cats out - No more bullying or stealing food Slimline Glass-fitting Cat Flaps – Specially designed for sliding glass patio doors Larger Size Cat Flaps for big breeds like Maine Coons – they suit little dogs too 4 Way locking Pet Flaps – Set a curfew for when your cat comes home Internet Connected Cat Flaps and Dog Doors – Controlled by PC or mobile phone App High Tech Electronic Powered Pet Doors – Suitable for small cats up to big dogs High Security Doors for Big Dogs – Practically Burglar-proof Beautiful and Durable Wooden Dog Doors – Hand-made by Belgian craftsmen
Contactgegevens
Swan Buildings, 20 Swan Street, M4 5JW, Manchester, Verenigd Koninkrijk
- 0161 464 4171
- customer@petflapsuk.co.uk
- petflapsuk.com
4,7
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312 reviews
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Excellent service
Excellent service - great communication, on time, quick delivery, very pleasant, easy to deal with. Unusual to find such a combination these days. Well done and thank you.
3 april 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Wow, five stars! Thank you for such lovely feedback, it is very much appreciated. We hope your furry friend is enjoying his new pet flap! With our very best wishes, the Pet Flaps UK Team.
Amazingly quick and the customer…
Amazingly quick and the customer service was excellent. Terry the fitter was a very efficient!
Couldn’t recommend enough
29 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
We are so pleased to hear you find our customer service and terry's workmanship worthy of 5 stars. Thank you so much and Easter Greetings from all the Team at Pet Flaps UK
Excellent service from start to finish
Excellent service from start to finish! Terry who installed the glass and cat flap was 10/10! Would highly recommend this company.
29 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Wow 10/10 for Terry, thank you so much. Best wishes from all the Pet Flaps UK Team and we will be sure to tell Terry.
I have just had a dog flap installed in…
I have just had a dog flap installed in my wall and couldn't be happier with the results. My doggies are really enjoying being in and out. From start to finish, the process was seamless and my questions were answered super quick!
20 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Wow, five stars! Thank you for such great feedback. We are so pleased to hear your furry friends are enjoying their new pet flap. With best regards from all the team at Pet Flaps UK.
Excellent service & good workmanship
Had really good service from Petflaps UK, from advice on which catflap might be suitable for me all the way through to the fitting itself. Happy to recommend them.
21 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you very much for your lovely feedback which is very much appreciated! We hope your furry friend is enjoying his new Closer Pets pet flap! Wth very best regards from the team at Pet Flaps UK.
Disappointing experience with Pet Flaps UK & Sure Petcare.
I recently had a SureFlap Catflap Connect installed and found it to be defective. I did not buy the product direct from the manufacturer, I bought it from Pet Flaps UK. The 'customer service' from the manufacturer, Sure Petcare, has been truly awful. They have put the onus on me to not only test the product but actually film myself doing it and send the footage back to them. Only after I posted a negative review on TrustPilot did the owner of Pet Flaps UK fit a new one. Unfortunately, the replacement unit was also faulty but Sure Petcare replaced it directly themselves and told me to discard the faulty unit. I fitted the new unit myself and it is now working so it was third time lucky! To my utter astonishment, even though I'm paying monthly for the product and the installation, the owner of Pet Flaps UK wanted to come to my home to retrieve the faulty flap so he could claim a refund from Sure Petcare even though Sure Petcare replaced it themselves without charge. Either he's a bit slow or he thinks I am! If I'm being honest, I'd never use either company ever again!
21 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
We encourage our customers to register for 3 year's customer support with SureFlap and this their policy as they wish to maintain direct relationships with users of their products and for customers to avail themselves of SureFlap's excellent customer support. In the event of a device being found to be faulty we of course attend to install a replacement. At the time of today's reply here it has not been established if in fact the device is faulty or if there maybe user error. SureFlap have, we understand, promptly despatched direct to customer a test kit and if the device is found to be faulty then we shall promptly send an engineer to replace it. We are SureFlap's nationally approved installer and find their products be be of excellent quality. On the occasions we have feedback from customers soon after installation that their device is faulty we, in line with SureFlap's policy, recommend that our customer registers the serial number of the device direct with SureFlap to to access their 3 year warranty and at the same time their technical support staff may be able to diagnose whatever may be at fault over the telephone, or, in the case of Connect products over the Internet. It has been our experience that on the vast majority of occasions the fault has been user error and SureFlap's support staff have been able to resolve issues much quicker than our customer waiting for a return visit by one of our installers. In this customer's circumstance we look forward to the results from the test kit to determine if the device is faulty and needs to be replaced and if that is the case we will arrange the installation of the replacement with courtesy and good grace. For the benefit of readers of this review and reply we point out that whenever we have a customer report of a microchip activated device not functioning properly we offer immediate courteous, helpful and practical advice on how to put the device into simple mode of the pet being able to push open the flap without microchip activation while a solution is found for whatever fault may exist. On this occasion I took the customer's telephone call myself and offered such advice in order to maintain our high standards of customer service. John Carolan, Director and Owner.
Prompt and efficient service
Prompt and efficient service. I ordered a microchipped cat flap which was delivered and installed into a wall with no bother within 10 days. Jimmy the fitter did an excellent job. They refunded 2 unused tunnel sections.
19 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you for your great feedback! We do appreciate you taking the time to share your experience. We'll be sure to pass your kind comments along to Jimmy, who we consider a bit of a wall installation wizard! We prefer to over-quote and refund, that way our installers have enough equipment to do the job! We hope your furry friend is enjoying his new flap! With our very best regards, from all the team at Pet Flaps UK.
Great service 👏
Faultless process, great communication and competitive rates. Thank you so much to my fitter Terry. Finished the process within 30 minutes and left my room spotless.
20 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Wow five stars and great feedback. Thank you! We really apprecaite your lovely comments and will pass on your kind words to Terry. Sending our very best wishes to you and your furry friend! All the team at Pet Flaps UK.
Delighted with how easily Terry fitted…
Delighted with how easily Terry fitted our cat flap through a challenging wall. There was no mess, it was neatly finished and he was a very friendly, approachable guy. He exceeded our very high standards and even more importantly the cat started using it within the hour already even though she had never had one before!
18 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
It is great to hear that your furry friend is already enjoying his new pet door! Thank you very much for your fantastic feedback. Rest assured, we'll make sure Terry receives your lovely comments. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. Wishing you and your furry friend all the very best! The team at Pet Flaps UK.
Cat Flap fitted - great Job
Have had a microchip flap fitted for our ginger Tom, the whole process with Pet flaps was excellent.
Simple ordering process, excellent service.
Josh the fitter was quick efficant and did a great job.
14 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for leaving us such lovely feedback. We appreciate your kind words and the time you've taken to share your experience. We'll be sure to pass along your lovely comments to Josh. We hope Tom is enjoying his new Sureflap! Best regards, from the Pet Flaps UK team.
brilliant
great company, if you get terry, then you’ll get a first class job, from a clean, professional, friendly fitter!
13 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for awarding us five stars and for your fantastic feedback! We're delighted to hear that Terry's service left a positive impression, and we'll make sure to share your kind words with him. We hope your furry friend is enjoying his new Pet Tek. From all the team at Pet Flaps UK.
Petflaps were very easy to deal with
Petflaps were very easy to deal with. Installation was arranged and carried out within the week. The fitter Tony was efficient, clean and tidy and polite. Highly recommend!
13 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you for taking the time to share your lovely feedback with us! We are thrilled to hear that you are happy with Tony's work, and we'll be sure to pass on your kind words to him. We hope your furry friend is enjoying his new pet flap! From all the team at Pet Flaps UK.
Great service.....no drama
Great service.....no drama - just done with no mess. All good - very pleased
11 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Wow, five-stars! Thank you so much for taking the time to share your positive experience. If you have any questions, please don't hesitate to reach out. Sending our warmest wishes to you and your furry friend! Best regards, The Pet Flaps UK Team.
Excellent service
Terry was very patient as had to rearrange the fitting more than once. He was efficient and tidy and explained what he was going to do and did and excellent job. Thank you 😊
11 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you so much for your wonderful feedback! We truly appreciate your kind words. Rest assured, we will make sure to share your compliments with Terry. We hope that your furry friend is thoroughly enjoying his new cat flap! Best regards from the team at Pet Flaps UK!
A great process from start to finish
A great process from start to finish! Faultless! Many thanks
11 maart 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you very much for such great feedback, it is very much appreciated. We hope your furry friend is enjoying his new flap! With very best wishes from all the team at Pet Flaps UK.
Just very good service.
Just very good service.
I had a Catflap fitted through quite a thick wall which was done quickly with minimum fuss by Jimmy who was clearly very experienced. The finish and the clear up was great.
Very good communication throughout.
Highly recommended.
1 februari 2024
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Thank you very much for taking the time to leave such great feedback. We will be sure to pass your kind words to Jimmy. Best wishes to you and your furry friend from all the team at Pet Flaps UK.
Dog flap fitting.
I had a dog flap fitted to my door. It was not a straightforward job, but the fitter was very professional, made a great job of it and cleaned up afterwards. Very pleased. Thank you.
3 januari 2024
Review zonder uitnodiging
Clean, tidy and polite - thank you!
Terry was polite, knowledgeable and efficient. He did a beautiful job and tidied up after himself too. Thank you for the excellent service!
13 december 2023
Review zonder uitnodiging
Antwoord van Pet Flaps UK
We try provide excellent service and really appreciate when our customers are happy with what we provide. Thank you so much for telling others what to expect from us. Seasons Best Wishes from the Pet Flaps UK Team
Recently had a dog flap installed and…
Recently had a dog flap installed and it is excellent. Josh was so friendly and helpful during the hole process
20 december 2023
Review zonder uitnodiging
Antwoord van Pet Flaps UK
That's a great review for us, thank you so much. Josh is a real asset to our business and customers like him a lot. Thank you for saying so and Merry Christmas from all the PetFlapsUK.com Team
Catflap fitted without tears!
Terry arrived on time and fitted our catflap with out any bother. A positive experience - thanks Terry!👍
18 december 2023
Review zonder uitnodiging
Antwoord van Pet Flaps UK
Terry will appreciate your lovely comments. Thank you for taking the time to give us a five-star rating! We hope your furry friend is enjoying his new flap. Festive wishes from all the Pet Flaps UK team.
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