Pet Insurance Australia Reviews 

When my dog had an accident and needed an emergency trip to the after hours vet, I was able to rely on PIA for an easy process and fast pay out.

Pet insurance has a long way to go. Until loyal customers with aging pets don't get better benefits and piece of mind that their insurance is there to help them through later years, it will only be a money grabbing company.

Great value quality cover I know I can depend on when needed. Easy hassle fee claims. Highly recommend.

Since ironing out our problems PIA have been excellent.

Very professional, very prompt payment of claims. We are very happy with PIA.

Our dog did his CCL in his knee and being a large dog $$$$$ however our claim was paid within 10days and when I called for an update was met with lovely helpful service !! After hearing bad stories of other providers Petinsurance Aus is a good deal

When I first got my puppy I signed up with PIA. For the first few years, he was happy & healthy with no problems whatsoever. During those first years, I did get annoyed when the premiums for his insurance increased even though I wasn’t claiming for anything.

However, we do live in the tropics and in the last few years he’s developed fairly severe allergies. Although his premiums have doubled in the last five years going from around $25 per month to currently sitting at just under $55 per month, PIA have never denied a claim and have paid all claims very quickly. Their online claim system is quick and easy to use, their customer service people are very helpful and it’s easy to understand what is and isn’t covered by their insurance.

Pet insurance does quickly become a noticeable expense but PIA definitely provide a quick and efficient service.

Quick responses & very easy to deal with. I had a great experience when dealing with Pet Insurance.

Very happy with PIA they pay very promptly

PIA have been nothing but excellent in looking after us after our dogs needed extensive care. Easy to deal with, easy online portal and great protection of our pooches!

Fantastic Experience
We have had nothing but outstanding service for the past 12 months with Pet Insurance Australia. For each visit to vet (both routine and the unexpected) we have had excellent communication and quick reimbursement from PIA. Highly recommended.

Awesome company, never any dramas. Quick payment of claim

After my first claim where I needed to priovide some additional paperwork for my dog. All the subsequent ones are straight forward as long as everything is submitted with claim (ie. Clinical notes & invoice). The payments are turned around pretty quickly and therefore you are not out of pocket for a long time.

I do all my claims online and scan documentation so very simple and easy for anyone that is tech savvy.

Very happy for premium I pay and refunds & service.

Highly recommended.

Made a claim for our dog, who had a cruciate ligament repair .
The claim was processed quickly and efficiently.

Claims are relatively straightforward. Receiving an SMS with claim number is great, so you know they're on it. Although it would be good if there was an option to list something as ongoing treatment with receipt as enough supporting documentation. The vet is sometimes very busy and I need to go back to collect signed paperwork.

Easy to contact, reasonably quick to do paperwork for claims, haven’t had a problem