DO NOT PURCHASE FROM THIS COMPANY IF YOU DON’T WANT TO LOSE YOUR MONEY TO THEM, FOR NOTHING IN RETURN. If I could leave zero stars then I would because Pet Prestige UK are absolutely scamm... Toon meer
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Lees wat reviewers zeggen
We bought the tweed cave luxury dog bed (medium) for our 2 year old standard dachshund . He had previously slept very happily in his crate, so this was his first ‘proper’ bed. It was an immediate hit... Toon meer
Bedrijf heeft geantwoord
Made to order , very good quality material , easy to attach hood, prompt delivery and packaged very well . Very pleased with the bed , Bert went in it straight away and enjoys sleeping in it , just wi... Toon meer
I can’t recommend Pet Prestige UK enough. I placed an order and Nathan contacted me within 24hrs encouraging me to double check my order so that I could reduce the chance of needing to return/exchange... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Pet Prestige, your one-stop shop for the best luxury dog beds for medium to large dogs! We know that your furry friends deserves the best, and that's why we offer a wide selection of high-quality luxury dog beds that are both stylish and comfortable. Our beds are made from the finest materials, including plush fabrics, memory foam, and orthopaedic support, so your dog can relax and unwind after a long day of playing. Plus, our beds come in a variety of sizes and styles to fit any dog's personality. So whether you're looking for a cozy bed for your sleeping beauty or a durable bed for your active pup, we have the perfect bed for you.
Contactgegevens
Lowndes Road, DY8, Stourbridge, Verenigd Koninkrijk
- Hello@petprestigeuk.com
- petprestigeuk.com
4,0
Goed
443 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Not fit for any dog with claws 🙄
"Unfortunately, this bed was a huge disappointment. Unless you have a dog that simply sits down without moving around, this bed is not for you. My small dog likes to burrow a bit before settling, and after just a week, the bed was already in tatters. I contacted Pet Prestige, and they blamed my dog for the damage, which I understand since she does burrow. However, I've had beds that cost less than half the price last for years, and they’ve never ended up in this condition."
Would like to add photos, but there is no attachment availability??
Will be donating this bed to a dog shelter, not even a month old!
4 september 2024
Review zonder uitnodiging
Antwoord van Pet Prestige
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that the bed didn’t meet your expectations. We strive to provide high-quality products and take customer feedback very seriously.
While we understand how frustrating it can be when a product doesn’t hold up as expected, we do want to emphasise that the behaviour of dogs—such as burrowing, chewing, or clawing—can naturally cause wear and tear, regardless of the durability of the materials. We cannot guarantee that any dog bed will withstand this kind of activity indefinitely, as each dog has unique habits that affect a bed's lifespan.
We appreciate your feedback and will take it into account as we continue to refine our products. If you have any further questions or concerns, please don't hesitate to reach out.
Thank you again for your understanding, and we hope your next experience is a more positive one.
Kind regards,
Pet Prestige Customer Service Team
Antwoord van Pet Prestige
Hello Robert,
Thanks for your review & feedback
Please accept my apologies that you aren’t happy with your bed. We have a 14 day returns policy, so you would be welcome to return it if you aren’t happy.
Regarding delivery, all orders are shipped directly from our supplier, you ordered on the Saturday of the bank holiday so all orders were processed on the Tuesday & Wednesday of the 28th, I can only apologise that your order didn’t arrive sooner.
These reviews mean the world to us and can have a massive affect on us as a small business, please be assured that your feedback is noted.
Thanks for choosing Pet Prestige!
Thanks
Nathan
Excellent company to deal with
Excellent company to deal with. Requested a quick delivery of two mats as we were taking them on holiday with us for the girls and the delivery was upgraded to next day at no extra cost
5 augustus 2024
Ordered two pet beds
Ordered two pet beds . Items arrived around 5 or 6 days after ordering and were well packed.
Items as described and competitively priced. Did not contact seller.
31 juli 2024
Ffantastic beds for a fantastic price
Ffantastic beds for a fantastic price, communication was great would highly recommend
31 juli 2024
Quality product with quality service
Quality product with quality service, this dog bed is a winner!
16 juli 2024
A great product
A great product! This is the 2nd one we have as ordered one for our GSP & the other dogs want to get in there too!!
9 juli 2024
Lovely tweed dog bed
Good quality dog bed. Good price compared to other retailers. Would recommend. Bed design compliments house decor, with its country styling in tweed.
20 juni 2024
Great team took Luna short notice as I…
Great team took Luna short notice as I broke my hip. Luna is a crazy bundle of fun and comes out the same, Luna clearly loved her stay with the A class team.
Thank you so much. Xx
4 juni 2024
Review zonder uitnodiging
Really great product worth the spend
Great quality product that is the right size for my lurcher 👍🏼
4 juni 2024
Timely delivery and a quality product
Timely delivery and a quality product. My older dog is loving this outside at the moment.
29 april 2024
Ordered a dog bed and it arrived…
Ordered a dog bed and it arrived quickly. Highly recommend.
1 mei 2024
Review zonder uitnodiging
Fantastic service and excellent product
Easy to order, item arrived very quickly. Fantastic bed for my dauschund who loves a cave bed.
24 april 2024
Never recieved goods ordered
Never recieved goods ordered, not answering phone or my emails have had to raise a case through PayPal to hopefully get money back don't order from them .
9 april 2024
Review zonder uitnodiging
Antwoord van Pet Prestige
** PLEASE NOTE THIS REVIEW IS NOT FROM ONE OF OUR CUSTOMERS **
Hello Joanne,
We have requested through Trust Pilot for you to give us further information as we cant find your order by your name, nor have we had any Paypal disputes, so we can only assume you may have us mixed up with another store.
Prior response:
We really hope you rectify your situation, if you would be so kind to remove this review, we would very much appreciate it.
Thanks for your review, we really appreciate it but I can’t seem to find your order or any messages you are referring to. Have you definitely ordered from Pet Prestige UK? If so please email Nathan@petprestigeuk.com and the owner shall personally sort it out for you.
Thanks
Pet Prestige UK
Perfect dog bed.
My dog loves her Gor Pets Ultimate bed and it’s stopped her sleeping on my bed so definitely a win!
I had previously purchased a bed from Omlet but she wouldn’t sleep in it. I now have a hard time getting her out of the Ultima.
Delivery was quick from pet prestige, my only complaint was I didn’t receive any notification of dispatch.
Other than that very pleased
24 maart 2024
Antwoord van Pet Prestige
Thanks for your feedback, we really appreciate it. When you support a small business, you support a dream!
Happy Snuggles :)
Thanks for choosing Pet Prestige!
All the best
The Pet Prestige Team
Delivery/tracking number
Never received tracking number, when I did receive it. Item had been delivered to wrong address. When it was found pet prestige had placed the wrong shipping address on the package
3 april 2024
Antwoord van Pet Prestige
Thanks for your feedback, we really appreciate it. When you support a small business, you support a dream!
Please accept our apologies the issue with delivery but I'm glad we managed to rectify it and provide you with your order. We are always striving to do better!
Happy Snuggles :)
Thanks for choosing Pet Prestige!
All the best
The Pet Prestige Team
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