From the moment I called to inquire about their products, Matt from the Petsfella Customer Service department was able to assist me with my inquiry and my order which arrived 24hrs later. He even of... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Petsfella is one of the best parrot companies around in Canada! Fast shipping quick response times when looking for items that are out of stock Lago the quaker gets his pellets and some toys from here... Toon meer
I would have to say Matt made my experience fantastic. My birds cage latch broke and he was able to ensure I got one quickly. I received my order within a couple days and was able to install the new l... Toon meer
Bedrijf heeft geantwoord
I have been ordering from Petsfella for years for my birds, this is my go to site for my pet's food and toys. It takes about 2 days to receive the products, and they always come in great condition, ex... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Petsfella is a Canada based online specialty bird supply store. We are dedicated in providing premium quality and professionally designed bird cage, parrot cage, parrot stand, bird toy, and other bird accessories with competitive prices.
Contactgegevens
4,8
Uitstekend
148 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything arrived quickly
Everything arrived quickly, and shipping was free with my purchase.
28 augustus 2026
As always, great service.
As always, great service!
I love PetsFella. If you have any questions and on the rare occasion of a problem just email and they get back to you fast. Prices are very reasonable and I love the free shipping if you spend over $49. Which is easy to do when you have birds. Lol.
23 mei 2026
Very good super fast shipping
Very good super fast shipping, always trust petfellas for quick and accurate delivery for my birds
17 mei 2026
Excellent fast service as always
I have been ordering from Petsfella for years for my birds, this is my go to site for my pet's food and toys. It takes about 2 days to receive the products, and they always come in great condition, excellent packaging.
19 maart 2026
I am extremely pleased with my order
I am extremely pleased with my purchases. The quality is great, the price is right and who doesn’t love fast free shipping. Will definitely purchase more!
27 februari 2026
It is a great store and keeps all their…
It is a great store and keeps all their products safe and clean. Unlike other stores I used to receive damaged or crushed up pellets. The speedy delivery service is also a reason why I chose this store.
17 januari 2026
Fast speed with good quality products!
The employees replied really quick and the products are in good qualities, price is really reasonable!
19 januari 2026
Good price and fast delivery.
17 december 2025
Amazing service and great toys for birds
Their service is amazing and the items they have are also very useful overall this store is very interesting. My birds love the toys that are from Petsfella.
22 december 2025
Review zonder uitnodiging
Company worked to correct missing order
What really went wrong is you sent this before I've received my shipment.
Now, I probably blame the Canadian postal workers Union, not you guys, but I gotta be honest. Still waiting. You probably should have used Purolator. It's not actually much more expensive, anyway.
Edit: 11 days later, it has been returned to sender. Delivery was never attempted. Now what? Do you try to send it again? Or give me a refund?
Edit: while the initial experience was inconvenient, I'll give credit where it's due. They worked with me EU correct it.
I've updated the rating as appropriate. Thank you.
10 november 2025
Antwoord van Petsfella
Hi Jeff,
Thank you very much for sharing your feedback. I’m very sorry to hear that the delivery took longer than expected and that this caused inconvenience.
Since we offer free shipping, we need to select the most cost-effective carrier to keep prices affordable for our customers. In this case, the order was shipped with Canada Post, which can sometimes take a little longer than couriers like Purolator.
That said, we truly value your experience, and your comment is important to us. We will review our shipping methods and do our best to avoid using Canada Post for future orders whenever possible to ensure faster delivery.
Thank you again for your feedback, and please feel free to reach out if there is anything else we can assist you with.
Petsfella Team
Edit: Just a update, the replacement food was sent and well delivered.
Quality products and excellent…
Quality products and excellent service!! Speedy delivery too
14 oktober 2025
Happy happy happy
19 september 2025
No local pet store? Use Petsfella
This is the only pet service site I use. Shipping is fast and prices are competitive.
13 september 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.