From the moment I called to inquire about their products, Matt from the Petsfella Customer Service department was able to assist me with my inquiry and my order which arrived 24hrs later. He even of... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Petsfella is one of the best parrot companies around in Canada! Fast shipping quick response times when looking for items that are out of stock Lago the quaker gets his pellets and some toys from here... Toon meer
I would have to say Matt made my experience fantastic. My birds cage latch broke and he was able to ensure I got one quickly. I received my order within a couple days and was able to install the new l... Toon meer
Bedrijf heeft geantwoord
I have been ordering from Petsfella for years for my birds, this is my go to site for my pet's food and toys. It takes about 2 days to receive the products, and they always come in great condition, ex... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Petsfella is a Canada based online specialty bird supply store. We are dedicated in providing premium quality and professionally designed bird cage, parrot cage, parrot stand, bird toy, and other bird accessories with competitive prices.
Contactgegevens
4,8
Uitstekend
148 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good Experience.
Good Experience.
Our first order arrived on time unlike our regular supplier. Appreciated the attention to detail.
5 juli 2023
Antwoord van Petsfella
Thank you very much for your review!
I'm so glad I found Petsfella
I'm so glad I found Petsfella. My birds pellets were out of stock from several other bird specialty shops and Petsfella had them available. The price was good and the free shipping was fast. Great service! Thank you. I'm a happy new customer.
18 juni 2023
Review zonder uitnodiging
Antwoord van Petsfella
Thank you very much for your review!
Matt is a gem...very helpful
Matt is a gem...very helpful. The quality of products are AWESOME
22 juni 2023
Had trouble using a coupon and the…
Had trouble using a coupon and the staff member was able to help me out. Excellent service.
25 april 2023
Antwoord van Petsfella
Thank you very much for your review!
Bird cage
Product delivered is of good quality and was delivered within the time frame given. Matt was very patient as I'm not very computer savvy and needed help to place my order. Thank you, Matt, you helped make my experience a great one.
19 april 2023
Antwoord van Petsfella
Merci beaucoup pour votre commentaire!
Great flight cage for my 2 budgies and cockatiel
The cage was shipped quickly. Great size for 2 budgies and cockatiel… the budgies cannot escape!
I really liked the personal touch, a letter and also a photo of the packing before the cage was sent.
The seed guard is useless.. I have to figure out how to position the food dishes.
Really happy and it is nice in my living room.
15 april 2023
Antwoord van Petsfella
Thank you very much for your review!
I received my order very quickly
I received my order very quickly. Shipped the next day and received within two days of ordering. Received great communication letting me know it was shipped and tracking number.
4 april 2023
Antwoord van Petsfella
Thank you for your review!
32x21 Flight Cage w/ Stand
This cage came quickly, very happy with shipping.
It is a well made and large cage upgrade for our pair of lovebirds.
Excellent price and a great product...
Petsfella has our business from now on!
16 maart 2023
Antwoord van Petsfella
Thank you very much for your review!
Excellent speed at fulfilling and…
Excellent speed at fulfilling and shipping, honesty with checking expiry dates of product, order arrived within a week from Ont to BC. Will continue to shop here.
15 maart 2023
Antwoord van Petsfella
Thank you very much for your review!
Antwoord van Petsfella
Thank you very much for your review!
Great!!!
I like everything when I order from petsfella. Super fast shipping, great customer service. Thank you.
27 februari 2023
Antwoord van Petsfella
Thank you very much for your review!
Very easy
Very easy , straightforward to order from . Good quality for what you pay . Will for sure order from them again .
15 maart 2023
Antwoord van Petsfella
Thank you very much for your review
Very happy with my new cage
Very happy with my new cage. Petsfella's wed site is easy to use ,product is exactly as shown .Free shipping, arrived early . The cage was easy to assemble .My birds are happy ,I am happy.
4 maart 2023
Antwoord van Petsfella
Thank you very much for your business and the review. We really appreciate!
Such great personal customer service
Such great personal customer service. Fast delivery and very reliable.
16 februari 2023
Antwoord van Petsfella
Thank you for your review! We really appreciate it!
Shop elsewhere if you care about your birds
Back in december, I ordered a cage from them. What I received from was a cage with severals issues. I strongly recommend shopping elsewhere if you care about the lives of your birds.
In many places, the bar spacing is way off because the welding was botched. What I received after paying almost 400$ was a cage with several spots through which my cockatiels could stick their heads and get stuck. This is an issue that any bird owner who does their research would know can be fatal.
When I contacted the company, they initially claimed shipping damage and told me to fix it myself with pliers. When I pointed out the welding issues to them, I was told I was only nitpicking and what basically amounted to them saying I shouldn't expect quality from them since their product is so cheap.
I still have not been reimbursed and am stuck with a dangerous, unsable and expensive cage.
I know everything about owning a bird is expensive, but don't be like me and try to save on a cage by going for a cheaper option. It could be a waste of money AND a hazard to your bird's life.
All in all, a terrible client and customer service experience.
Edit: as I see this company is once again claiming shipping damages, I would like to reiterate that the biggest issue is the poor quality of their product. I have pictures where you can clearly see that the spacing issue is a welding problem, which doesn't happen during shipping. I would be all too happy to share photo evidence if I could as well as screenshots of this company claiming that you shouldn't expect quality for the price you pay for their products. (These screenshots have in fact been posted to their facebook reviews so I would recommend anyone considering this company to check it out there)
10 december 2022
Review zonder uitnodiging
Antwoord van Petsfella
Hi Katherine,
Thank you for your review again on this issue. We do feel sorry again for the shipping damage. The solutions we offered, including partial refund, or replacement, or return for refund are still valid. Please contact our customer service at info@petsfella.com for more details.
Best Regards,
Petsfella
Excellent/beautiful/sturdy product
Excellent/beautiful/sturdy product, arrived quickly and customer service follow up was smooth (replacement of a plastic part that broke during shipping). I highly recommend this product!
23 januari 2023
Antwoord van Petsfella
Thank you very much for your review! We really appreciate it!
Great service again.
17 januari 2023
Antwoord van Petsfella
Thank you very much for your review! We really appreciate it!
Antwoord van Petsfella
Thank you very much for your review! We really appreciate it!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.