I bought a Petique buggy. I had questions before buying that were answered quickly. The buggy hit a delivery snag due to road closures and another was issued immediately. The customer service is amazi... Toon meer
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EXCELLENT. I would definitely repeat order with them. Clear communication with customer service, which is also very helpful if you are unsure with carrier sizes or best option for travelling. The qu... Toon meer
Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Toon meer
Bedrijf heeft geantwoord
My dog strained a ligament in back leg, vet said extremely minimal movement for 8 weeks, so I bought the innopet stroller which arrived promptly. It is absolutely brilliant, light, beautiful engineeri... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
4,9
Uitstekend
182 reviews
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Excellent, prompt service
Excellent service, received buggy 24hrs after ordering. Generally happy with quality of Dog Trailer/Buggy, but no flag so I need to buy one from somewhere. Also, I would have liked better brakes, the sort you get on a childs buggy, this brake system seems flimsy and not sure I trust it. Overall delighted with product, only just big enough for 19kg dog, but easy to push even on longish grass and flinty gravel. My old arthritic spaniel is very happy now I don't have to leave him at home when I take my other dogs out.
18 augustus 2025
Antwoord van petsownus.co.uk
Hi Mrs Parsons,
Thank you for the lovely review—and for trusting us with your spaniel’s comfort. We’re thrilled to hear he’s enjoying getting out and about again.
I’m really sorry your trailer arrived without a safety flag. That shouldn’t happen and will arrange for the flag to be sent. We’ll confirm shortly when you can expect delivery.
On the brakes: the fitted park-brake meets the safety spec for this model, but your feedback is spot-on—some customers prefer a firmer, stroller-style brake feel.
It’s also great to hear it’s easy to push on grass and gravel. For sizing, 19kg is near the top end for this model’s cabin length/height; if you ever want more headroom, we can recommend a next-size-up option.
Thanks again for the kind words and helpful pointers.
The Pets Own Us Team
I owned the same dog stroller a few…
I owned the same dog stroller a few years ago, so I knew I wanted to buy the same one.
It’s an absolutely brilliant stroller for my 11 year old chihuahua, and my four year old cavapoochon also likes to take a ride as well . Suki took to the stroller straight away .best dog stroller
1 augustus 2025
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Laura,
Thanks so much for sharing this! We’re so happy to hear that Suki hopped right in and that your cavapoochon enjoys it too. It’s great that the stroller is just as perfect for you the second time around. Wishing you and your pups lots of fun adventures and comfy rides! 🐶🐾
The Pets Own Us Team
Great company to deal with
Andrea has been incredibly helpful with after-sales care and communication has been really great, she really went above and beyond when I had an issue with a product. I wouldn't hesitate to recommend Pets Own Us as a company.
12 augustus 2025
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Carole,
Thank you so much for the 5-star review and the lovely shout-out for Andrea! We’re delighted we could resolve the product issue quickly. Your recommendation means a lot to us.
If there’s ever anything else we can do, we’re here for you and your pets. 🐾
— Andrea & the Pets Own Us team
Highly professional customer service
Highly professional customer service, with prompt courier delivery of robustly packaged and competitively priced dog stroller to my home.
19 juli 2025
Antwoord van petsownus.co.uk
Hi Brian,
Thank you so much for your kind words! Your satisfaction means a lot to us, and we hope your furry friend enjoys many comfortable adventures in it.
Warmest regards,
The Pets Own Us Team
Worthwhile purchase
Great service order received in good time the stroller is sturdy and good quality. We are in the process of getting our arthritic dog used to his new wheels which appears to be going well helped by the comfort he feels inside.
25 juli 2025
Antwoord van petsownus.co.uk
Hi Sharon,
Thank you so much for your kind review! It’s heartening to know that your arthritic pup is adjusting well and finding comfort in his new wheels — that’s exactly what we hope for!
If you need any support as he continues to settle in, don’t hesitate to reach out. Wishing you and your pup many smooth and happy outings ahead!
Warm regards,
Pets Own Us Team
Excellent customer experience
Amazing comms from a really helpful customer service rep named Andrea. Shipping was very prompt and my pet bed arrived with me well in advance of the date initially set. Although not the cheapest option, the quality of the item and - just as importantly - the level of customer service - more than justified the cost. I will be back!
17 juli 2025
Antwoord van petsownus.co.uk
Hi David,
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Andrea provided such excellent service and that your pet bed arrived ahead of schedule. We believe that great customer care and quality products go hand in hand, so it's fantastic to know you felt the value was worth it.
We truly appreciate your support and can’t wait to welcome you back again soon!
Warm regards,
The Pets Own Us Team
Antwoord van petsownus.co.uk
Thank you so much for your kind words! 😊 It means a lot to us. We hope you enjoy it, and we’d love to serve you again in the future!
Warm regards,
The Pets Own Us Team
Good quality product
Happy with the product and quality. updates on the order could have been better but still happy
18 juli 2025
Antwoord van petsownus.co.uk
Hi Jake,
Thank you for your feedback! We're really glad to hear you're happy with the product and its quality. We appreciate your honesty about the order updates — we'll take that on board as we work to improve our communication. Thanks again for your support!
Best regards,
The Pets Own Us Team
Lovely family business and readily…
Lovely family business and readily available to answer questions by phone.
15 juli 2025
Antwoord van petsownus.co.uk
Hi Vernon,
Thank you for the kind words — we really appreciate you taking the time. Glad we could be there when you needed us!
Warm regards,
Pets Own Us Team
PetsOwnUs were a great store to buy from, I’d highly recommend them
PetsOwnUs were super helpful before I made my purchase so I had confidence they were a safe company to buy from.
I had a few questions re: the most suitable stroller for my dog and the company responded promptly to emails and were helpful.
I opted for the Innopet Monaco which I am delighted with. It arrived promptly, with good communication from the courier company. It was well packaged, and was easy to put together myself. Just pay attention to the arrows on the wheels and put them on the right way round. I’m very pleased with the quality of the stroller, and my dog is very happy and relaxed in there. The stroller has a zipless closing system which is really handy and really quickly keeps the dog secure. The 2 drink cup holders are really handy and the additional box between the cup holders is really handy too for phone, dog treats etc.. The stroller is very easy to fold up and easy to fit in the car.
The slide out shopping box/bag under the stroller is So handy.
This stroller has great ventilation panels, which dog can easily see out of and feel to fresh air even on a warm day.
My dog is a Tibetan Terrier, and the Innopet Monaco is the perfect size for him. He can easily turn around and lie down. The stroller is very stable and well made and I feel my dog is very safe in there. I’m very pleased with my purchase and it was very fairly priced at PetsOwnUs. I would highly recommend this company and they do seem to stock several ranges of high quality dog strollers, so I think there is something for everyone on their site.
7 juli 2025
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Ali,
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your Innopet Monaco stroller and that it’s a great fit for your Tibetan Terrier.
We’re glad our team could help you choose the right model and that the stroller’s features — like the zipless closure, handy storage, and ventilation — are working well for you. It's always great to hear that both pet and owner are pleased!
Thanks again for recommending us — we really appreciate it.
Best regards,
The PetsOwnUs Team
I love my Sleepypod bag
I love my Sleepypod bag. The colour I wanted was a longer delivery but I was informed up front if this and updated about its arrival, which was a little quicker than anticipated. The quality exceeds expectations. Despite all the safety aspects, it’s still very lightweight. Will be getting another for my other cat and the Go bag!
25 juni 2025
Antwoord van petsownus.co.uk
Hi Janet,
Thank you so much for your kind words! We're thrilled to hear that you love your Sleepypod bag and that the delivery updates were helpful. It's great that it arrived a bit earlier than expected too! We’re excited to hear you’re planning to get another for your other cat — they’ll be traveling in style. 😊
If you have any questions about the Go Bag or need assistance with your next order, feel free to reach out.
Warm regards,
The Pets Own Us Team
Ageing pooch
I was looking for a buggy for my ageing lab as she suffers with arthritis & can only go short distances. I had been recommended the innopet Hercules 2.0 buggy, my choc lab fits in comfortably however she is too nosy to lay down properly! The 2 straps for harness fastening are great & the wheel at front is great for getting up & down pavements.
It isn't the cheapest however I find for my dog it's brilliant 👌 oh & a bonus is the rain cover for our lovely English weather! I did buy another cheaper buggy & sent it back as it was useless & not as good as this 1. Yes I would recommend the cost x
28 juni 2025
Antwoord van petsownus.co.uk
Hi Tracey,
Thank you for your lovely review! We're so pleased the Innopet Hercules 2.0 is making outings easier for your lab and that it's proving sturdy, comfortable, and practical – especially with that bonus rain cover!
We really appreciate your recommendation and are glad it's been worth the investment.
Best wishes,
Pets Own Us Team
Fantastic product
Fantastic product.
Speedy delivery.
Great value.
Love the free added bonuses of the waterproof cover and travel pet bowls.
Highly recommend Petsownus
25 juni 2025
Antwoord van petsownus.co.uk
Thanks so much, Ryan! We're thrilled you loved the product, speedy delivery, and the bonus extras. We really appreciate the recommendation! 🐾
Absolutely brilliant customer service…
Absolutely brilliant customer service and the product is extremely well made and easy to use.
Highly recommend this company, its how customers should be treated.
11 juni 2025
Antwoord van petsownus.co.uk
Hi Jill,
Thank you so much for your kind words! We're thrilled to hear you’re happy with the service and product. Your support means a lot to us! 😊
– The Pets Own Us Team
Great product
Ordered one day arrived the next ! Brilliant service . Very well made dog buggy .
9 juni 2025
Antwoord van petsownus.co.uk
Thanks so much, Rita! We're thrilled you love the dog buggy.
The Pets Own Us Team
The purchase was easy and the service…
The purchase was easy and the service was fab. Love the item. Was a bit concerned about the size for our dog but was unfounded.
20 juni 2025
Antwoord van petsownus.co.uk
Hi Michael,
Thanks for your review! Glad to hear the purchase was easy and the item worked well for your dog. Let us know if you need anything else.
Best,
The Pets Own Us Team
Purchase of a Chinook dog stroller
Recently purchased, so have not had a chance to use the stroller yet, but I have no doubt it is up to the job, very pleased with the look and easy to assemble. Looking forward to using it in the future.
18 juni 2025
Antwoord van petsownus.co.uk
Hi William,
Thank you for taking the time to leave a review! We're delighted to hear you're pleased with the look and ease of assembly of your new Chinook dog stroller. We’re confident it will serve you and your pup well when you get the chance to take it out for a spin.
If you ever have any questions or need support, feel free to reach out. We hope you enjoy many great adventures ahead!
Warm regards,
Pets Own Us Customer Care Team
Excellent service
Excellent service , very responsive - deliveries great and efficient and communication was brilliant - I made an error with ordering and they adjusted right away! I would highly recommend and the crate is high quality ! my cat is now ready for travel
4 juni 2025
Antwoord van petsownus.co.uk
Hi Rania,
Thanks so much for your lovely review! We're glad we could quickly sort out your order and that you're happy with the crate and our service. Wishing you and your cat safe travels!
– The Pets Own Us Team 🐾
The service was excellent
The service was excellent, both from speaking to the company over the telephone and then ordering the stroller on their website, which arrived promptly and was well packaged.
16 juni 2025
Antwoord van petsownus.co.uk
Hi Lisa,
Thank you for your lovely review! We're glad you had a smooth experience and that your stroller arrived promptly and well-packaged. We appreciate your support!
Best regards,
The Pets Own Us Team
Rolls Royce of dog prams
We considered many makes and were drawn to your product. We were delighted when we received the pram which almost sprang out of the box. It is beautifully made and would suit a baby never mind a dog. It is of fantastic quality and so easy to use. Thank you for helping us as our dog has o broken leg and will be unable to walk for a long time. It is much admired
12 juni 2025
Antwoord van petsownus.co.uk
Dear James,
Thank you so much for your glowing review – calling the Beberoad T3 PRO the "Rolls Royce of dog prams" truly made our day! We're thrilled to hear that it exceeded your expectations right out of the box and that its quality and design impressed you.
We're especially glad it’s been a help during your dog’s recovery. Wishing your pup a smooth and speedy healing journey – and plenty of happy strolls ahead in comfort and style.
Thank you again for choosing Pets Own Us!
Warm regards,
The Pets Own Us Team
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