I bought a Petique buggy. I had questions before buying that were answered quickly. The buggy hit a delivery snag due to road closures and another was issued immediately. The customer service is amazi... Toon meer
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After much research we opted for this stroller! Our Cavapoo (10kg) broke a cruciate ligament so was on strict crate confinement with 5 min toilet breaks only. We were very pleased with the quality... Toon meer
EXCELLENT. I would definitely repeat order with them. Clear communication with customer service, which is also very helpful if you are unsure with carrier sizes or best option for travelling. The qu... Toon meer
Patrick gave me the time to explain my westie's specific needs and advised me thoughtfully and carefully. He suggested options available and advised me thoroughly. He gave me expert accounts of the pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pets Own Us is a business inspired from a combined love for our furry family members, a passion for interior design and innovative products that makes life with our four legged furry friends fun. We love what we do! We are a small dedicated team of pet parents and our pets do indeed own us. What makes us unique is our dedication to blending smart design and innovation, resulting in an impressive range of products that enrich the lives of pets and their owners. Every detail, big or small, at Pets Own Us is born from the perfect mix of creative flair and practical use. As an exclusive online retailer, we focused on pet travel and mobility, we understand the desire of pet owners who wish to explore the world with their faithful companions. Whether you're off on a grand adventure, a quick getaway, or just managing your daily routine, Pets Own Us equips you with tools that turn every journey into a joyful shared experience. We pride ourselves on top quality customer service and would love you to hear from you. Get in touch with any questions regarding our products range.
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- +447742933386
- support@petsownus.co.uk
- petsownus.co.uk
4,9
Uitstekend
183 reviews
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Pet Stroller for Dachshunds!
Thank you for our wonderful pet stroller. It was very easy to assemble and it looks really smart with its red and black fabric. It is for our holiday next month so it has not yet been 'pet tested'. However our doggies have enjoyed short rides in it around the house!
The customer service was excellent from start to finish. Thank you
1 augustus 2024
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for sharing your positive experience with our pet stroller! We’re thrilled to hear that it was easy to assemble and that you love its stylish design. It’s great to know your doggies are already enjoying rides around the house. We’re confident it will make your upcoming holiday even more enjoyable. We also appreciate your kind words about our customer service. Thank you for choosing us, and we look forward to serving you again in the future!
Good design
Very sturdy and well designed stroller, easy to assemble
16 juli 2024
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for taking the time to share your feedback! We're thrilled to hear that you find our stroller both sturdy and well-designed, and that you had an easy assembly experience. Your satisfaction is our top priority, and we're glad to know our product met your expectations.If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Pets Own Us Team
Doggy Ride mini Trailer and Tow arm for Britch
We are very happy with it easy to assemble. We haven’t had chance to use because of weather but we know are dog will love it. We already have one for other dog and our new dog as tried it. Much improved since we bought our last one which is 8 years old. Would use this company again. Thank you PETSOWNUS.
4 juli 2024
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Christina,
Thank you so much for your kind words and for taking the time to share your experience with the Doggy Ride Mini Trailer and Tow Arm. We’re thrilled to hear that you found it easy to assemble and that you’re pleased with the improvements since your last purchase.
We hope the weather clears up soon so you can start enjoying it with your new dog. It’s great to know that you’re satisfied with both the product and our service. We look forward to serving you again in the future!
Best regards,
The PETSOWNUS Team
Fantastic Customer service
Merlin (German Shepherd) has enjoyed a years trouble free walking in his Walking wheels wheelchair, over time and many miles the Knuckles started to relax and allowed the uprights to sag outwards.
I contacted Andrea who was straight on the case and I received replacement Knuckles within 2 days, free of charge.
I can't praise Petsownus enough for their customer service and response time. Fantastic!!!!!
Keep up the good work 👍
3 juli 2024
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Dear David,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Merlin has been enjoying his Walking Wheels wheelchair and that Andrea was able to resolve the issue with the knuckles quickly. Providing excellent customer service and support is a top priority for us, and it’s incredibly rewarding to know we’ve met your expectations.
Thank you for your kind words and for choosing Petsownus. We look forward to continuing to support you and Merlin in the future!
Best regards,
The Pets Own Us Team
Excellent repairs service
My front wheel on my Innopet Hercules broke, a replacement was sourced, invoiced and despatched inside 4 days. Excellent service
22 juni 2024
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for your kind words! We're thrilled to hear that we could quickly address the issue with your Innopet Hercules front wheel. Providing efficient service is our top priority, and we're glad we met your expectations. If you need any further assistance or have any more questions, feel free to reach out. We appreciate your support!
Best regards,
The Pets Own Us Team
Andrea made it so much easier to buy a…
Andrea made it so much easier to buy a wheeled trolley for my dachshunds as I had very specific requirements and she was brilliant and very patient!
Sadly I didn’t find one in the style that I wanted due to a size problem!
I absolutely recommend buying from Petsownus and I will definitely try again when I can find a carrier that works for my dogs. Anna
24 mei 2024
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Anna,
Thank you so much for your kind words! We’re delighted to hear that Andrea was able to assist you effectively and that you found her support helpful. We’re sorry to hear that the style you were looking for wasn’t available in the right size, but we appreciate your recommendation and understanding. We’re committed to finding the perfect solution for you and your dachshunds, so please don’t hesitate to reach out again in the future. We look forward to helping you find the ideal carrier for your dogs!
Best regards,
The Pets Own Us Team
Problem solved …
I had a problem collapsing my City Hopper Dog Pram and the customer service was incredible: they followed up with a video from InnoPet that helped solve my issue (which turned out to be user error on my part).
The pram is fantastic. Great quality. I was just closing it wrong, but they were very understanding and patient and the video sorted it all out, so I can't recommend them higher.
23 mei 2024
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team was able to assist you effectively and that you’re enjoying your City Hopper Dog Pram. It’s great to know the video helped resolve the issue. We appreciate your kind words and recommendation. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your pram!
Best regards,
The Pets Own Us Team
innopet stroller
After having innopet stroller on loan for 3 years I decided to purchase exact same model, very disappointed as it is not as sturdy, they have swapped the useful cup holder for Velcro attached bag which doesn’t stay on and all 3 wheels have rusted badly within matter of months, after many emails they have replaced 1 wheel! Much inferior quality to previous version.
16 oktober 2023
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for sharing your feedback, and I’m sorry to hear about your experience with the recent stroller purchase. We appreciate your loyalty over the past three years and understand how disappointing it can be when a product doesn’t meet your expectations.
We’re sorry to hear about the issues you’ve encountered with the sturdiness, the cup holder replacement, and the rusting wheels. We strive to maintain high-quality standards, and it sounds like we missed the mark in this instance. Your feedback about the wheel rusting and the cup holder will be taken seriously as we work to improve our products.
Regarding the wheel replacement, I apologize for the inconvenience this has caused. We’ll review our procedures to ensure a more effective resolution in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
The Pets Own Us Team
A few issues but resolved eventually.
I ordered an extension kit to our dog bike trailer, over a month ago, the initial order arrived quite quickly But!
It was not the correct one for our trailer, so a conversation took place and the item was picked up and the correct one promised within 7 working days. It took over a month to arrive
Despite reminders from me I received little to keep me informed….
The order was apparently coming from Holland and eventually arrived, only for me to realise that the two handlebar mounts were missing from our Doggyride mini. I contacted Andrea and explained, she did some digging and 10 days later, fresh from Holland and without further charge, the missing mounts were delivered. Despite our initial issues with Petsownus, the end result is we have a fully functional bike and buggy Doggyride. Thanks to Andrea for the extra effort to get it sorted. This review has been edited favourably because of the ‘extra mile’ traveled to resolve the earlier issues.
22 september 2023
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for taking the time to share your feedback. We sincerely apologize for the initial mix-up and the delay in getting the correct extension kit to you. We understand how important it is to receive your order promptly and accurately, and we're sorry for the inconvenience caused.
We're glad to hear that Andrea was able to resolve the issue and that you now have a fully functional Doggyride setup. Your patience and understanding throughout this process are greatly appreciated.
If there's anything else we can assist with or if you have any further questions, please don't hesitate to reach out.
Thank you once again for your support and for giving us the opportunity to make things right.
Best regards,
The Pets Own Us Team
They canceled my order.
Ordered online with them and had a very strange call from them a few days later.
Next I get a email saying they have canceled the order.
They must not want to sell stuff.
Edit. Thanks for your response 14 months after I posted this.
5 mei 2023
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for your feedback. We apologize for any inconvenience caused by the cancellation of your order. Our team takes fraud prevention very seriously to protect all our customers and our business.
Occasionally, we must cancel orders when our security checks flag potential issues. We understand this can be frustrating, and we assure you it is not a reflection of our desire to serve our customers.
If you believe your order was mistakenly flagged, please contact our customer service team at support@petsownus.co.uk so we can assist you further.
Thank you for your understanding.
Best regards,
The Pets Own Us Team
Just sporty enough for this older lady
Just sporty enough for this older lady
This is beyond perfect and although it's just a little bit short in length and a bit haphazard shuffling on the haunches to turn around and exit the deluxe stroller. Like the transport before it's a matter of adjustment its definitely obviously a much loved design with the way it's all put together and I can't believe that it has genuinely equipped with real tyres and proper inner air tubes the suspension is to die for as my dog Jazz can have a much smoother ride and less of a cellulite busting journey everytime we cross a zebra.
I love the way its enclosed with the different windows and the addition of the wind and terrible weather shield - its for me taking a few extra days and hours to adjust to the speed, agile and lightness of the stroller compared to our first limo (a blue garden utility wagon)
I bought this for a few reasons my jazz deserved a huge present and a great big congratulations present for her remarkable determination and achievement in getting back on her feet and showing me that huge inner smile I had thought we had lost it for good. The other reason is it's guarantee sleek porsche design and it gets me all 007 or is it Knight Rider with Kit the car.
Yes it will cost you an arm and a leg - however how much do we all squander on ourselves - when your mate needs a lift to the park but her legs won't get there and back or she fancies a sit down in Victoria Park by the man made lake you have got to get one of these sporty numbers and then it's not a case of remembering with sadness what she could do now it's a large piece of her world that you can give back to him or her and like me I learnt a lot about this awful hard 12 months that I would be 100% present with my jazz and share the fun with her deluxe sporty number and during her journey through the local parks and not be on my mobile or daydreaming or thinking about the next pc game - it's all about not taking anything for granted and thanks to the staff and the person/people who designed this stroller you made it much easier to get organised and take the lady out of the city and into the countryside for a deserved holiday.
What can I say - I would recommend that you consider after your purchase on a doggie limo that you should have incase of an accident buy the inner tubes and a bycyle pump as they don't provide AA for pets
Brilliant money well invested and hope to not see this falling apart like the previous two wagons in under a few months
Thanks for the help and the smooth error free delivery and I used Klarna perfect for myself with my disability and income.
Regards
Adrian and Jazz
6 februari 2023
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Dear Adrian and Jazz,
Thank you so much for your heartfelt and detailed review. We are delighted to hear that our deluxe stroller has brought so much joy and comfort to both you and Jazz. It’s wonderful to know that Jazz is enjoying a smoother ride with the real tyres and proper inner air tubes, and that the design meets your expectations for both functionality and style.
We understand the importance of a well-made product, especially when it comes to something as precious as giving your beloved pet the freedom and comfort they deserve. Your experience and the joy it brings to Jazz truly embody the spirit of our design and engineering efforts.
We also appreciate your suggestion about purchasing inner tubes and a bicycle pump for unforeseen circumstances. Your insights are invaluable and will surely help other customers make informed decisions.
Thank you for choosing us, and for sharing your journey with Jazz. We’re thrilled that our stroller has played a part in making your outings together more enjoyable and memorable. If you ever need further assistance, please don’t hesitate to reach out.
Wishing you many more happy adventures in the parks and beyond!
Best regards,
The Pets Own Us Team
Excellent company
Excellent company. I recently had to exchange an item and then return it for a refund as i still couldn't get the correct fitting for my little dog. Andrea was more than helpful and there was lots of communication throughout the whole process. Its definitely a company i would buy from again.
12 oktober 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that Andrea was able to assist you effectively and that you felt well-supported throughout the exchange and return process.
Customer satisfaction is our top priority, and it's wonderful to know that you'd choose to shop with us again. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out.
Best regards,
The Pets Own Us Team
Dog stroller online experience
The website wouldn’t let me pay for the purchase, it took about an hour! So I hope the rest of the experience is a good 1. My Sandy is desperate for a stroller back… as her 1 I purchased form Amazon has broken it’s wheels! I hope I can come back here and write an amazing encounter about this company!
27 augustus 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during the payment process on our website. Your patience and perseverance are greatly appreciated.
We're committed to providing a seamless shopping experience, and we're actively working to resolve any technical issues to ensure a smoother checkout process for our customers. We understand how important it is for Sandy to have a reliable stroller, and we're dedicated to making sure you receive a high-quality product.
If you encounter any further issues or need assistance with your order, please don't hesitate to reach out to our customer support team at [customer support contact information]. We're here to help and ensure that your experience with us is a positive one.
We look forward to hearing about Sandy's new stroller and hope you'll be able to share an amazing encounter with our company soon.
Best regards,
The Pets Own Us Team
I’m always cautious when buying from a…
I’m always cautious when buying from a website i have never heard of. I always check reviews on here in the first instance. I made my purchase from this site and I couldn’t be happier. Super fast communication, fast delivery and lovely staff. The item I wanted was out of stock but they had an alternative and it arrived next day me and my dog are very happy.
28 mei 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
We're thrilled to hear that you had a positive experience with our store. We understand how important it is to feel confident when making a purchase from a new website, and we're delighted that we could exceed your expectations.
We're glad our team could assist you promptly and provide an alternative item that met your needs. It's great to hear that both you and your dog are happy with your purchase!
Your feedback means a lot to us, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Pets Own Us Team
Best customer service I've had
I ordered a dog wheelchair and the customer service was beyond fantastic. Instead of shipping straight away, Andrea from Pets Own Us contacted me to clarify my dog's size and weight – and advised us to change the size and refunded us £60 due to it being a smaller size.
The chair is now the perfect size and it was emotional being able to see our dog run again!!
23 februari 2022
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Hi Joseph. Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our customer service. Andrea and the entire Pets Own Us team are dedicated to ensuring our customers receive the best care and the perfect products for their furry friends.
We're so glad the wheelchair is the perfect size and that you were able to see your dog run again. That must have been such a heartwarming moment! Your happiness and your dog's well-being are our top priorities.
If you need any further assistance, please don't hesitate to reach out. We're always here to help.
Best regards,
The Pets Own Us Team
Purchased a cat backpack. Superb service
Purchased a cat backpack. They seem to be only stockist of the brand that is well constructed so you can have complete faith product will not fail. Called to check they had stock. Nice business operator. Very helpful. Arrived via DPD within 48 hours. This is the place to shop if you want high quality and excellent service
17 november 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you are happy with your cat backpack and that it met your expectations for quality and construction.
We pride ourselves on offering excellent service and it's great to know that our efforts are appreciated. It's also wonderful to hear that your order arrived promptly and that our team could assist you effectively over the phone.
Your feedback means a lot to us and motivates us to continue providing the best products and service to our customers. If you need anything else in the future, please don't hesitate to reach out. Thanks again for choosing our store. We look forward to serving you again!
Best regards,
The PetsOwnUs Team
Very impressed…
I'd never heard of this company before,but was looking for a stroller for my cats.I wanted one that they couldn't rip and escape from,saw the perfect one on their website.Ordered it on 17th August,received it today, 19th,much quicker than I expected.Really impressed and so happy with the service.Top marks from me.
19 augustus 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect stroller for your cats and that it arrived quicker than expected. Your satisfaction is our top priority, and we're delighted to know that you're happy with our service. If you have any further questions or need assistance, please don't hesitate to reach out. Top marks from you mean the world to us!
Best regards,
The PetsOwnUs Team
Custmer service as it should be
When a business offers great service often they go unsung I felt I should say that petsownus in my recent translation for a dog stroller performed extremely well.
They are knowledgeable helpful friendly and quick. I will certainly consider using them again if the occasion arises 👍
25 juni 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Thank you so much Allan for your wonderful review! We're thrilled to hear that you had a great experience with us and that our team was able to assist you effectively. Your kind words about our knowledge, helpfulness, friendliness, and speed mean a lot to us.
We're glad we could help with your dog stroller, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Thanks again for taking the time to share your feedback!
Best regards,
The PetsOwnUs Team
Fantastic service
Cannot praise this company enough the speed of delivery took me by surprise I ordered a pet stroller yesterday and it arrived today Cant thank you enough and customer service so kind and helpful.
The quality of my product is fantastic and I would certainly recommend this company I’m so glad I chose them as been looking for ages for a good quality stroller that didn’t cost the earth so if you need to buy a stroller for your doggie friend do give them a try.
I’m so looking forward to taking my furry friend out in it paws up🐾on this one.thank you so much.
26 februari 2021
Review zonder uitnodiging
Antwoord van petsownus.co.uk
Dear Lynn
Thank you so much for your wonderful review! We are thrilled to hear that you were surprised by the speed of our delivery and that you found our customer service kind and helpful. It's fantastic to know that you're pleased with the quality of your pet stroller and that it met your expectations without breaking the bank.
We truly appreciate your recommendation and are delighted that you chose us after searching for the perfect stroller for your furry friend. We hope you and your doggie have many enjoyable outings with your new stroller. Paws up indeed! 🐾
Thank you again for your kind words and for being a valued customer.
Best regards,
The PetsOwnUs Team
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