Pets Warehouse Reviews 58

I'd just bought a used 46 gallon bow front fish tank without a lid. After searching high and low for one that would fit and wouldn't cost hundreds of dollars, Pets Warehouse had one that matched my measurements. I was nervous ordering it per their no return policy, but when I got it, not only was it very well packaged, it fit perfectly. Delivery was fast.

I want to know how you could charge £11.99 for a small cat litter shake that makes the cat litter smel better when not even a five mins drive down the road B&M sells the exact same thing for £1 I couldn't believe when I walked out and looked at the receipt ofcourse I immediately went back to refund thats the price of a huge carton of cat food for one small scented shaker 😩

great experience with PetsWarehouse I ordered frozen food and it was shipped very well with plenty of dry ice. Everything arrived frozen and solid, exactly as it should be. The staff and customer support was great, very helpful and responsive. I’ll definitely be ordering from them again!

Ordered a glass top from PetsWarehouse and it fit perfectly—exactly what I needed. The quality was great, and their customer service was friendly and helpful with getting the right one for my tank. It was shipped in a heavy-duty box with really great packaging, which I appreciated since it’s glass! I’d definitely order from them again!

I ordered three large Kong balls in red and blue as they were shown in a size large and I received three packages of medium balls. They should’ve told me that they did not have the large ones and not assume I wanted the medium ones because the person I ordered this for has a very large dog and would not want the medium ones so I need to send them back but I can’t get a hold of anybody. I don’t think I should have to pay for the return because they sent the wrong thing that I didn’t order.

There is not one competent person in the orbit of the company . It’s run by a bunch of morons . I’ll be lucky to ever get my MONEY BACK

Buy large tanks with confidence. I was recently in the market for a 180g glass aquarium and had zero luck sourcing one locally. For a reasonable price Pets Warehouse was able to ship the tank via freight to my home and for a little extra I was able to get it delivered inside my home. They palletized the tank with great care and it arrived in perfect condition. The delivery was all done via Fedex freight. It was such a relief not to have to leave the tank in my garage while I arranged local movers to finish installing it. One stop shopping at its best. Truly a professional experience from start to finish. John answered all of my questions quite responsively throughout the process. Couldn't be happier.

Ordered a fish tank cover over two months ago for $109. I was told it would be here in 3 to 7 business days but so far it never came and I never even received the email informing me of a delay. This company is horrible, but nothing will be done until us consumers take legal action. We must stop companies like this from taking our money and not delivering on their promises. I am preparing to create a website to stop people like this from taking advantage of hard-working Americans. I will post another Review soon with information on how you can join this pursuit.

Their customer care is is real professional and promptly service
Was immaculate.

Always fabulous to shop at Pet Warehouse. Fabulous friendly staff always helpful and kind. The shop is always clean and tidy. And so nice to get special discounts as a long time customer!!

On the two ocassions thst I’ve had to go to your store employees were not knowledgeable about what you carry are not interested in helping and give minimal assistance. You need to employ people that know about pets in general . I asked about a shampoo for dandruff. “ I really don’t think we carry anything for that” as I looked myself I found quite a few shampoos for skin. The reason I asked for help was because I have trouble reading the small print. I asked about a crate and they looked at me like I had two heads. Can you please hire more competent people. I mean I love that we have a pet warehouse it’s convenient but the service at this particular store is sub standard

Purchased two squeaky soccer balls for my puppy. The squeaky part was dead within five minutes.

I ordered a top for fish tank over a month ago and still haven't received it. I will never use this company again.

I purchased a hard to find item and recieved excellent customer service from John and others along the way. I would do business with this company again.

Order two planters. A month later, they state it was delivered by some phony service but it was not. They will not give me a refund. Scam all the way around.

I have been using these for a year now I wouldn't use any other supplier. If there has been an issue it has been sorted immediately. Easy to contact extremely helpful and nothing is to much hassle for them. I would highly recommend and have done. This is a safe trustworthy company to use. Ian from customer service is brilliant nothing is to much hassle.

great products. always ship on time. recently resolved a problem with FEDEX for the shipping of a perishable order. kind and responsible customer service.

Worst customer service I've ever experienced. They took an order for a door for a reptile cage. The wrong door was sent. I got a refund, however, the replacement door was never sent. I asked for a refund and they REFUSED to give one. The said they would give me credit.
THEY ARE THIEVES! Reporting them to the BBB. Don't waste your time!
They don't even answer their phone!

I ordered an item for my dog, and they did not have the exact items that I wanted but they contacted me and gave me a larger quantity for the same shipping price. Very accommodating, I will order from them again!

I have been shopping at the Pet Warehouse on Glen Cove for a number of years and without telling their customers they have decided not to give credit or refund on live fish if they died the same or next day after purchase. I just purchased 6 fish this past Saturday. By Sunday morning one fish had already died. I had to work Saturday & Sunday. I called This morning and was curtly told that If I read my receipt it says no guarantees on fish! I was not made aware at the counter that their return/exchange policy was changed. As much money as we the customer spend in this store we should get better service! This is ridiculous! I will tell everyone I know not to shop here and go to Tropical Showcase instead! They have no problem with exchanges & returns! And I will continuously post about their unfair practice!