Phantomfurniture Reviews 

Order id 1459
Good morning,

Please accept our apologies for the late reply. We were also in contact with I patel yesterday.

Within the next few days, we will send one of our service technicians to inspect what is happening with your wardrobe. If there is nothing that can be adjusted or repaired, we will replace the necessary parts and make sure everything works properly and as it should.

We sincerely apologize for the inconvenience and for the delayed response.

Kind regards,

Sales Manager

Phantom Furniture

wt., 19 maj 2026, 09:38 użytkownik

⭐⭐☆☆☆ (0/5 Stars if it were possible) — Absolute Rip-Off: £799 Down the Drain & Damaged Property!
If you are thinking of buying from Phantom Furniture, save your money and run the other way. This is not a reputable UK brand; they behave like a cheap, unaccountable import company hiding behind a UK website.

I spent £799 on what was supposed to be a premium wardrobe, and the actual value of what delivered is zero.

Appalling Quality & Manufacturing Defects: The furniture is absolute rubbish. The doors do not sit flush, the panels are completely out of square (which you can only see once assembled), and the gaps are totally uneven. This is a factory defect, not an assembly issue.

Ruined My Home: The finish is patchy and looks incredibly cheap, but worse—the adhesive they supplied failed completely. The panels kept falling off, peeling away and ruining brand-new, highly expensive wallpaper in my newly moved-in home.

Guaranteed to Waste Your Time: After ignoring my emails for nearly a month, they finally promised to send a technician. I was falsely told they were "on the way," causing me to waste an entire day off work waiting around. No one ever turned up. They have absolutely no respect for their customers' time.

Rude, Dishonest Customer Service: Their emails are dismissive, they fail to read basic correspondence, and they constantly lie and make false promises just to brush you off.

This company has zero trustworthiness. They will take your money, send you defective trash, damage your walls, and then ignore you or lie to your face. I am currently escalating this directly to Trading Standards, Citizens Advice, and my payment provider for a Section 75 claim.

Do not trust Phantom Furniture. You have been warned.
I hope this help

Apart from slow communication and not giving me the correct instructions and some of the screws and pads for the bottom of the table’s feet missing the table itself is great came quicker than expected as well. I was apprehensive about using this company but glad I did in your end as £300 cheaper than Wayfair. Removed a tick for the bad communication and not the correct instructions.

The communication needs improving. The quality of the product is not quite there.

Great communications on the order, good delivery time, excellent delivery experience from delivery team and good product design with quality materials.

Very good communication through their sales manager Bart. We were kept informed throughout the process and received a top quality product. The panels were of much better quality than expected (25mm against the 18mm thickness of most cabinet makers).
Tee delivery driver was punctual and kept us updated re the time of delivery. On arrival he placed the packages in the appropriate place.
An excellent service overall. Would highly recommend them.

Very good communications. Answers to all questions promptly.
Very helpful and nice chap who delivered my bed.
The order was fulfilled fast and delivery was swift and efficient.
All in all a very good experience - even though it’s not out of the box yet!

Let’s start with the table which was a raven good quality table very nice extremely happy with the table. Delivery we was told that you’d be informed when it was dispatched however we had a call from the delivery man asking if we were in this afternoon this come out the blue and we weren’t in seem to frustrate the delivery guy and we managed to get it delivered a couple of days later secondly the table is quite heavy and for some people you may find putting it together a bit of a struggle. It wasn’t a problem for me but I can see that some less experienced people could find putting a table together a problem but other than that lovely table delivery could’ve been better instructions for construction were good but be aware it’s heavy and complicated.

Excellent company to deal with - good communications and delivered as pre-arranged. Table went together exceptionally well and quality excellent. A good solid table. Delighted!

Shopping / dealing with Phantom Furniture has been an overwhelmingly positive experience. From ordering, to delivery to after sales service I could not fault Bart and his team. The quality of the wallbed is exceptional and priced well below other beds of a similar quality. We assembled the bed incorrectly which caused a damage that Phantom were swift to rectify at no charge. They have now produced a an excellent stage by stage assembly video which is really helpful. Top company. 5 stars from me.

Bought a mattress from Phantom furniture. It was delivered 3.5weeks after ordering which was much longer than expected.

To be fair, Bart the sales manager was responsive and apologetic for the delay.

The mattress itself is good quality but more so incredible value for money. Would have given 5 stars if not for the delay.

I bought some home cleaning products from Phantom Furniture and the quality is amazing – I’ve honestly never had cleaning products this good before. They work incredibly well and you can really see the difference compared to regular products.
Last year I also bought a Murphy Bed Genius 140x200 cm with a mattress and wardrobes from them. To this day I still can’t stop enjoying this solution! I finally regained space in my small apartment – during the day I have room to work, and in the evening I can sleep comfortably on a proper mattress instead of a sofa.
The furniture is truly high quality, yet still available at a very affordable price, making it accessible for everyone.
What impressed me the most was the service – both on the chat and during delivery. The driver was extremely helpful and friendly. It’s rare to experience such great customer service nowadays.
I honestly recommend Phantom Furniture to everyone!

Absolutely wonderful service - great email communication and my new table is amazing. Thank you Phantom Furniture, I’m more than happy

rude and racist customer service

Unfortunately, my experience with Phantom Furniture was disappointing.
The hallway wardrobe I purchased cost £600, with delivery bringing the total to £660. Although I was offered a £100 discount, this does not truly address the issue.
The furniture was delivered without any assembly instructions whatsoever — no manual, no diagrams, no labels, and no markings of any kind. This made the assembly process extremely difficult and stressful. It was not just about money; it was about the significant discomfort, frustration, and inconvenience caused by trying to assemble a complex piece of furniture with absolutely no guidance.
In addition to the lack of instructions, the glue required for assembly was missing, and several internal shelves were not included, leaving the wardrobe incomplete. To make the furniture usable as originally intended, I now have to purchase additional materials myself, and the cost of these items will exceed the £100 discount.
For hallway furniture at this price level, this experience is unacceptable. The combination of missing instructions, missing parts, and the difficulty of assembly resulted in wasted time, unnecessary stress, and extra expense.
This is not the standard one would expect when purchasing new furniture. I hope this feedback leads to better quality control and prevents other customers from going through the same experience.

I can just say, product is exceptional !!!! Lovely service very fast solutions and perfect delivery.

Amazing furniture. We are so happy with the style and quality. Would highly recommend! Delivered within times quoted and kept us informed on the day of delivery

This is scam company never delivered anything

Great quality product Definitely going to recommend

Wall mounted pull-down bed and wardrobe. Assembly was very involved but quality of the product is excellent.
The website had a couple of glitches, removing certain choices at submission but the company got in touch to resolve this and keep me informed of delivery.

Great mattress and well packed. The delivery was a bit slow, but maybe because it was near Christmas time