Phantom Hire (Wedding Car Hire) Reviews 161

Great service & very amicable

Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business, and please don’t hesitate to reach out to him for a great service.

Best Wishes,
Dr & Professor Kuldipak Marwaha

I had an excellent experience with this service.It was a reliable and high qualified service.I would definitely recommend to others.

Amazing service, best fleet I’ve seen and very well presented would highly recommend

Hired a chauffeured rolls Royce Cullinan. The driver kiyani provided top service whilst on the job. The car was top standard and Kiyani was on time for both drop off and pick up. Would definitely recommend using this company and I will definitely be back.

We recently hired three luxury vehicles from Phantom Car Hire – the Rolls Royce Ghost Series II, Ghost Series I, and the Rolls Royce Phantom – and the entire experience was nothing short of exceptional. From the initial inquiry to the day of the hire, we were thoroughly impressed with the service.

Urfan, who handled our booking and delivery, was a true professional throughout. He arrived early on-site, ensured every detail was in place, and maintained the highest level of discretion and courtesy. The vehicles were immaculate, presented to the highest standard, and enhanced with custom showplates, which added a personalised touch for the occasion.

Phantom Car Hire exceeded all expectations, delivering not only stunning vehicles but also unmatched service and reliability. We would highly recommend them to anyone seeking a premium, stress-free luxury car hire experience.

Brilliant service and very good drivers. Got picked up on time and return journey. Will definitely use again.

We hired a Rolls-Royce for our wedding and it was perfect. The car looked amazing, super clean and classy, and the driver was really friendly and professional. Everything ran smoothly as expected and it added such a nice touch to the day. Definitely glad we went with Phantom Hire

Was recommended by a work colleague as he used it for his wedding.

We booked 3x RollsRoyce for brother’s wedding, the process was simple and quick with reasonable pricing.

The chauffeurs were very professional and were on time. Made sure everything was smooth on their end.
Helped with aligning the cars better for photographs/videos

Ribbons & a personalised number plate was added which made it more touching and there were refreshments in the car.

Will be using Phantom Hire again and recommending to friends and family.

DO NOT USE!!!
ABSOLUTE SCAMMERS!!

Quoted £500 for three hours!!
Took £200 deposit then arrived paid the £300 in cash, which then the driver told me it was £1000 I was to pay, which I refused because I quoted £500!! Spoke to the man about what colour off ribbon and what number plate as well! He drove off with the £300 cash, so they stole the whole £500!
Left my wife without any car on our wedding day, when my wife phoned the company he argued with her saying we had be racist and that he would slap my wife! Luckily good friends pulled through and saved the day!
Police has been contacted!!
ABSOLUTELY SCAMMERS

We used Phantom Hire after finding them on Google for our Wedding on 3rd May 2025. The service from Kiyani was amazing, he was polite, very attentive to my nerves and made me and my bridal party feel at ease. Nothing was too much trouble, he even pulled over for me so I could catch my breath and settle my nerves before we got to the church. The car was perfect, clean and well maintained. Lovely touch with the number plate that we got to keep. Would definitely use again and will 100% recommend to others. Thank you 😊

Super helpful and easy to deal with.
Booked a car for prom and was shown around he vehicle over video call before booking. Brother is really excited now.

The driver Kiyani was extremely polite and courteous. Provided us with refreshments and helped with our bags etc. Easy and smooth journey so definitely recommend it to others.

What can i say Booked a Rolls Royce and a hummer limousine . Fantastic service provided by Kayani Professional , Friendly and had no problems going above and beyond for my family. I can say this was my wedding day and they did not disappoint would definitely recommend.

My initial experience with Adam in Sales was positive. He was helpful and responsive for the booking for a wedding which involved 3 locations.

It's a long sorry tale but what has led me to leave this review was my experience with another Adam - a "senior manager". This man called me from a non-recorded line to try and 'resolve' an issue. In doing so, he was extremely rude, dismissive and abusive. When I noted that I would share my experience which my circle, he vindictively said he was going to invoice me for an additional hour and would sue me if this wasn't paid within 7 days. As a service user, I've never been so disrespected by an unprofessional individual.

I fully expect to see a defensive, even attacking response to this review but I will not be silenced.

In addition to the above, beware of their standard terms and conditions which you will receive after confirmation of booking. Reading through the terms, it is my view that some terms could be deemed to be unfair under the Consumer Rights Act 2015 and/or Unfair Terms in Consumer Contracts Regulations 1999. There is a clear imbalance of rights which for example allows the company "a grace period" to be late and to bill for additional hours regardless of circumstances, something that you and the consumer will not enjoy.

I chose not to complain directly to Mazar Iqbal (their MD) as I'd initially intended to do after my call with Adam left me in tears. I want nothing further to do with the company.

Some context if you're interested:
On the day of the booking, I got a call to say the driver was running late. This was not a disaster in the grand scheme of things so I said it was fine. Driver eventually arrived and was nice enough.

Prior to setting off to the final location, we paid extra to extend the booking. Unfortunately, there were severe issues on the route which meant the journey took hours, in near standstill traffic. The subsequent events that occurred are in dispute by myself and the company as the driver has one version and the bride and groom, along with myself have a different view. In summary, the car broke down and the bride and groom exited the car to hitch a ride with a wedding guest to the reception. The car didn't make it to the contracted final location. It was only on the day after the wedding that I was informed that the issue had been overheating. The driver didn't say this at the time to the couple. As they didn't make it to the venue in the car as contracted, I attempted to enquire about any possible recompense, only to have a very distressing call which ended with a further invoice and threat to sue.

You may be lucky and everything may go well for your booking, if it doesn't, beware. I do not wish my experience on anyone.

Listen this company is the business, the range of cars is sick… We received the black badge Rolls Royce Cullinan, and the man driving with superb. Everything was on point down to the smallest detail, highly recommended..

Thank you for the amazing service, everything was fantastic, kayani the chauffeur provided an exceptional service.

Great company amazing service went above and beyond after I booked a rolls royce as a gift for my brothers wedding.

Good experience !!! Would 100 percent recommend