When I called I was connected to an operative straight away. He was extremely helpful, clear and precise in his assessment of a problem I was having with a transfer of funds. Very pleased. I've deduc... Toon meer
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Lees wat reviewers zeggen
I was happy with the support provided and the representative on the call was very knowledgeable. I had received essentially the same paperwork in the post multiple times and this was somehow confusing... Toon meer
I found all the staff i spoke to on the phone to be very helpful. The only complaint is it seemed to take a long time receiving correspondence from the company. However I suppose it is a large organ... Toon meer
No statements for years. Do not respond to emails, have to be constantly chased for information by phone. Always promise a response in 10 days but then never actually action anything. People are f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Contactgegevens
Verenigd Koninkrijk
- phoenixlife.co.uk
3,5
Gemiddeld
4K reviews
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Phoenix used to send out a statement…
Phoenix used to send out a statement every year, but they have not for 2 years. I rang them on the 10th of July, and they said I would receive the statement within 6 0r 7 days. 2 weeks later, nothing has arrived. I had exactly the same experience last year. I now have to ring them again, and that takes a long time to get through the recorded messages which try and put you off contacting them.
24 juli 2026
Very helpful staff on telephone
Very helpful staff on telephone. Made my enquiries very easy.
14 juli 2026
You can improve by moving faster stop…
You can improve by moving faster stop stalling and fobbing people off . I have never known a company like this . I have been waiting for 6 months for my pension and it still isant completed. You did the same with my mum when my died passed away , you took so long and kept fobbing her off . If she had been on her own with no family she wouldn't have been able to have paid her rent and she would have been homeless.
You are the worst company I or my family have ever known . All you need to do is look at all your complaints because im sure there are lots of bad ones .
17 juli 2026
Dreadful Experience
Absolutely awful communication by the company. Letter sent to the wrong person, conflicting information given by them regarding the policy, several phone calls required to resolve the issue. All made worse because it was to do with a deceased persons affairs. Would definitely NOT recommend this company. We are probably going to make a formal complaint
9 juli 2026
We were supposed to receive information…
We were supposed to receive information regarding my pension plan as yet I have heard nothing,
16 juli 2026
Start to end excellent service excellent
Start to end excellent service, transferred being smooth
9 juli 2026
Lump sum process
Long process and misunderstandings; but it was what they did about it re someone called David, which was amazing, how he sorted things out and resolved everything.
15 juli 2026
Why does it take so long t for a…
Why does it take so long t for a response to a query.
It seems to take weeks for the company just to send out documents to be completed
16 juli 2026
Waiting for paperwork …
I’m still waiting for paperwork to be sent to my home address and emailed to me so I can withdraw my pension.
Everyone on the phone were helpful, had to phone twice as I was cut off once, not so good as I was phoning from Australia.
8 juli 2026
The advisor was very helpful.
The advisor was very helpful and explained what needed to be done clearly.
16 juli 2026
Very polite call handler but no answers
Very polite call handler could not answer my question and stated Phoenix would write to me. Nothing so far and no explanation for the very opaque letter I received that prompted my question.
16 juli 2026
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