Very helpful customer service and answered my questions quickly. I couldn’t get into the online service as it kept crashing, or so your web page reported, hence calling CS. The only hiccup was the o... Toon meer
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Lees wat reviewers zeggen
When I called I was connected to an operative straight away. He was extremely helpful, clear and precise in his assessment of a problem I was having with a transfer of funds. Very pleased. I've deduc... Toon meer
This company have looked after me and my money since the 90s the customer service has always been second to none. Since going digital the site has been easy to navigate with again so much support at t... Toon meer
No statements for years. Do not respond to emails, have to be constantly chased for information by phone. Always promise a response in 10 days but then never actually action anything. People are f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're proud to be part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond. Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Contactgegevens
Verenigd Koninkrijk
- phoenixlife.co.uk
3,5
Gemiddeld
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
3 times over 10 days I asked for a up…
3 times over 10 days I asked for a up to date value of my pension pot as I had not received a update for 2 years, on the 3rd call I was told I would receive a email in 7 - 10 days. NOT GOOD ENOUGH.
16 juli 2026
Antwoord van Phoenix Life
Hi Mr Hearn. We’re sorry to hear you’ve not been satisfied with your experience with us. We’ve noted your feedback and will do our best to improve in the future. Thanks, Russ at Phoenix Life.
Purposely Procrastinating
After 15 months of trying to have my funds released. I still not have my original Birth Certificate returned to me nor do I have the funds.
An evil organisation is Phoenix Life.
16 juli 2026
Agent was polite and helpful
8 juli 2026
Helpful informative and prompt with…
Helpful informative and prompt with providing information.Nice to speak to helpful people on the phone so resolved all issues promptly.
9 juli 2026
Polite staff competently dealt with all…
Polite staff competently dealt with all aspects of my business
8 juli 2026
The staff were really helpful…
The staff were really helpful although to date I still cannot see and review both of my policies
16 juli 2026
I had to make numerous calls regarding…
I had to make numerous calls regarding my pension over a couple of months. The staff I spoke to were at all times very polite and helpful however I did find that documents requested by post either took longer than stated to arrive or weren,t sent owing to what were described as oversights hence me having to constantly ring and chase things up. When I made a claim via the website it also transpired it had been down for several weeks without anyone noticing which then resulted in having to revert to the postal system
In saying this however and after further phone calls I ultimately received my monies in a problem free manner.
In short I found it was down to me to do the chasing otherwise matters could have dragged on longer.
4 juli 2026
I have a pension with Phoenix and they…
I have a pension with Phoenix and they are refusing to hand over my money to me. This situation has taken months and still no resolution or reason given for not releasing my pension. I would not recommend Phoenix as they have no legal right to hold my pension from me.
9 juli 2026
Surrender of policies
Unfortunately the situation has not been resolved. I am still waiting to receive the requested surrender proceeds on behalf of my 92 year old mother.
9 juli 2026
Seeing the progress my investment has…made
Seeing the progress my investment has made I am very happ
15 juli 2026
checking on an old pension helped with…
checking on an old pension helped with how i needed to know about it.
9 juli 2026
well done
I am too busy and don't have time to write any comments but Joseph was very helpful
16 juli 2026
Very helpful staff very patient and informative
Very helpful staff very patient and import
16 juli 2026
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