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Photobox Reviews 

7.639
TrustScore 3.5 uit 5

3,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have used Photobox for numerous years now. Their quality is fantastic, never have issues with photos I upload, as is the case with other companies. My recent photo book I ordered was an A4 landsca... Toon meer

Beoordeeld met 1 van de 5 sterren

Be aware before buying or requesting a Photobox gift voucher: they do not allow you to redeem gift vouchers while a sale is running. I received a gift voucher for my birthday to buy wall art. H... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Had photos and framed picture in one order, sent on two different deliveries which was totally wasteful in terms of expense and the environment. I was disappointed with the framing. Back board outs... Toon meer

Beoordeeld met 1 van de 5 sterren

Appalling. Website pretended to be an .ie domain. Once ordered, discovered its a UK website. Waited ages for order, then had to pay customs fee nearly same price as photos. Quality of photos dreadful.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotoprintservice
  2. Cadeauwinkel

Geschreven door het bedrijf

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contactgegevens

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3,5

Gemiddeld

TrustScore 3.5 uit 5

8K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(7.639)

285 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Memories

I've just done a book in memory of my friend, the quality and value is fantastic. Its easy to work with as yere site is well laid out. Would definitely recommend Photobox.

1 juli 2026
Beoordeeld met 4 van de 5 sterren

The photobook

The photobook turned out lovely. I was very pleased overall.
However I didn't edit out a small text box with a sample date as I didn't see it on the cover. The system should have alerted me to the fact that it was still there. Also, I had enlarged some photos before uploading and they were slightly blurry in the book. It would be good to be prompted to this fact before final submission. However, both errors were my own and the finished product looked lovely.

11 juni 2026
Beoordeeld met 5 van de 5 sterren

I was once again delighted with the…

I was once again delighted with the quality of my printed books.. It takes quite a lot of effort to put them together and so knowing the printing will be top standard is reassuring.. thank you 😃

10 juni 2026
Beoordeeld met 5 van de 5 sterren

Filtering very good

Filtering very good. Great options. Tells you if photo is of good quality Delivery quick and follow up on tracking. Have used Photobox for many years now. Always look out for the saving options.

9 juni 2026
Beoordeeld met 1 van de 5 sterren

As I never received my photograph

As I never received my photograph, all I can say is that I’m very disappointed. I also paid €7 for postage and delivery. An Post refused to deliver my little photo as they estimated I owed Revenue unpaid duty on it🤔🤔

24 mei 2026
Logo Photobox

Antwoord van Photobox

Hi Michael! We are sorry that you have not received your photos, and that you were asked to pay extra for customs.

Thank you for contacting us, as we can see that your query has already been looked into, please check your emails. We hope that you are satisfied with the final resolution and that it has been successfully remedied. In case of any further assistance, please do not hesitate to contact us again.

Kind regards, Photobox

Beoordeeld met 3 van de 5 sterren

What out for additional charges

When I placed the order I was under the impression that the photos were being printed in Ireland however this was not the case and I was charged an additional 10 euros by an post before my delivery was delivered.

7 juni 2026
Beoordeeld met 3 van de 5 sterren

Irish (or other EU) buyers beware.... good pics but will cost you.

The product itself is great however .... it was clear when I was ordering where I was ordering from, what was not clear was that there would be significant customs fees and a handling charge from An Post for having to collect those fees. That both delayed the order and added significantly to the cost.
My attempted follow up with your customer service yielded nothing by way of a satisfactory response.
The lack of transparency on the pricing and perhaps lack of a cleaner way of handling them are my main issues.
Great product, happy to recommend to anyone in UK but not beyond and customer service not responsive.

8 juni 2026
Beoordeeld met 5 van de 5 sterren

Excellent quality

Excellent quality, really quick turnaround and delivery.
I have been using photobox for years because they are the best, simple as that.

4 juni 2026
Beoordeeld met 1 van de 5 sterren

Not really a .ie

Selling prints on a .ie.
Emails coming from a .ie.
Charging 23% VAT.

No where on the website does it say you will be charged an additional import fee.

And please don’t tell people to go to your chat bot, that will get nowhere.

Have been using Photobox since 2009. Time to find new service.

19 juni 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Hi Shay! We are sorry that you were asked to pay extra for customs.

In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact

We would be grateful if you could include your order number and a brief description of your complaint in your message.

Kind regards, Photobox

Beoordeeld met 1 van de 5 sterren

Order 12 photos for my daughter’s first…

Order 12 photos for my daughter’s first birthday from Photobox IE, IE being Ireland. Web address indicating an Irish site. Paid €10.99 for them with delivery and wondering why on earth they are delayed, I checked the tracking to see it’s stuck at customs with an almost €9 customs charge waiting… just about the cost of the photos itself. They now won’t be here ontime as there was no communication from anyone to say the order was delayed. Super disappointed and sadly won’t be back as it’s clearly not an Irish site. How can you call yourselves Photobox Ireland and not be Irish?

24 juni 2026
Review zonder uitnodiging
Logo Photobox

Antwoord van Photobox

Hi Chloe! We are sorry that you were worried about the delivery of your prints which were held in customs especially as they were needed for your daughter's first birthday.

In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact

We would be grateful if you could include your order number and a brief description of your complaint in your message.

Kind regards, Photobox

Beoordeeld met 3 van de 5 sterren

Received my order.

Received order after three weeks. Emailed company twice no reply and could not contact by phone.

29 mei 2026
Logo Photobox

Antwoord van Photobox

Dear Linda,

Thank you for giving us feedback. We're really sorry to hear that you haven't your order or a response from us, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, Photobox.

Beoordeeld met 5 van de 5 sterren

Big order

I recently placed a large order with PhotoBox, and I couldn’t be happier with the experience.
Dzenana from the Bulk sales Department was fantastic. She provided a great discount, and her communication throughout the entire process was excellent. She was professional, helpful, and always quick to respond to any questions.
A big thank you to Dzenana for making everything so easy and enjoyable.

18 juni 2026
Review zonder uitnodiging

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