I have used Photobox for numerous years now. Their quality is fantastic, never have issues with photos I upload, as is the case with other companies. My recent photo book I ordered was an A4 landsca... Toon meer
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Be aware before buying or requesting a Photobox gift voucher: they do not allow you to redeem gift vouchers while a sale is running. I received a gift voucher for my birthday to buy wall art. H... Toon meer
Bedrijf heeft geantwoord
Had photos and framed picture in one order, sent on two different deliveries which was totally wasteful in terms of expense and the environment. I was disappointed with the framing. Back board outs... Toon meer
Appalling. Website pretended to be an .ie domain. Once ordered, discovered its a UK website. Waited ages for order, then had to pay customs fee nearly same price as photos. Quality of photos dreadful.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contactgegevens
Herbal House, 10 Back Hill, London, EC1R 5EN, Verenigd Koninkrijk
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- photobox.ie
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3,5
Gemiddeld
8K reviews
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Order doesn’t come from Ireland
I w
ould like to express my disappointment as i order the pictures thinking that photos will be send from Ireland because the web address is photobox.ie. this is very misleading and as the photos are send from GB now I must pay custom fee 8.99 eur which is nearly worth the cost of order. This nearly double the cost; this should have been communicated before purchase. Very disappointing and poor costumer service.
18 juni 2026
Review zonder uitnodiging
Antwoord van Photobox
Hi Ewa! We are sorry that you had to pay extra for customs in order to receive your prints.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Amazing products with good quality
Amazing products with good quality. Fifth year in a row ordering canvas.
27 mei 2026
Photobox is a winner for me!
PHOTOBOX is my good to option for all photo items - competitive and reliable and always top quality.
17 juni 2026
I ordered different size prints but…
I ordered different size prints but instead of shipping all the order together you sent 4 seperate orders and as a result I got 4 different custom charges into Ireland so I won't be dealing with you again. It makes sense just to send it all together and pay 1 custom charge.
26 mei 2026
Antwoord van Photobox
Hi Andrea! We are sorry that you are not happy with the service provided as you had four different custom charges for your prints.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. However, we need to inform you that different print sizes are produced separately which is the reason why they are packed like that.
Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
Don't order from here
Paid for faster delivery. Item still hasn't turned up and I can't get in touch with anyone despite repated attempts. Don't order from here.
16 juni 2026
Review zonder uitnodiging
Antwoord van Photobox
Hi Kay! We are sorry that you are worried about the delivery of your order and that you could not get in touch with us.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Nonsense existent customer service.
Possibly the worst service I've ever had. Ordered a canvas print over two weeks ago, absolutely no sign of it. Try to contact photo box and it's nearly impossible the contact info just sends you to talk to some customer service bot that doesn't answer your question basically just tells to wait. Also it's a .IE website but it's in England so it makes no sense. I will never use this website ever again as I'm still waiting on a print for a birthday that has already passed and have no way of even tracking it. Id advise anyone considering using them to go somewhere else to save yourself hassle.
1 juni 2026
Review zonder uitnodiging
Antwoord van Photobox
Hi Robbie! We are sorry that you are not happy with the service provided and that you still have not received your order especially as it was needed as birthday present.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
Once again, thank you for bringing this matter to our attention and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
Poor Service
I placed and order on what was an .ie website had to pay customs which was nearly same price of photos. Photos were a gift for my mum before surgery.
I reluctancly paid the customs and now still no photos delivered photos were ordered on 3rd June.
Tried contacting customer service and am going round in circles with a chatbot
15 juni 2026
Review zonder uitnodiging
Antwoord van Photobox
Hello Polly!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We truly apologise for the poor experience you have had with our customer service system, for the lack of clear tracking information, and for the deep anxiety this delay has caused during an already sensitive time for your family, especially since these photos were meant to be a special gift for your mother ahead of her surgery.
In order to find an appropriate solution, please contact our customer service through one of the following methods so we can investigate your order. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
There needs to be some transparency…
There needs to be some transparency that this company does NOT SHIP FROM IRELAND. Have had to pay customs twice now due to shipping from the Uk - second time the customs charge was double the value of the small packet of prints I ordered.
Calling it “Photobox Ireland” with a .ie domain is extremely misleading. It needs to be explicitly stated on their homepage that this is a UK company and ships from there. Disappointing.
14 juni 2026
Review zonder uitnodiging
Antwoord van Photobox
Hi Claire!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We truly apologise for the additional fees that you had to pay twice, especially when a charge ends up being double the actual value of your prints.
While we operate dedicated websites across Europe to provide localised pricing and customer support, our main production facilities are located in the UK and mainland Europe.
We would like the opportunity to review your account and look into a resolution for the fees you had to pay. Please reach out to our customer care directly. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Antwoord van Photobox
Hi Catherine!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We truly apologise for the delay in receiving your order.
Please reach out to our customer care directly with the order number so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Order took weeks to reach me
20 mei 2026
Great product. Hard to sort
Photobook is good.
Very hard for me to get pictures in proper order(date taken). I gave up in the end and just had it printed with pictures all mixed up.
21 mei 2026
Good quality of photo book and suitable…
Good quality of photo book and suitable arrangement of photos as requested
20 mei 2026
I can't get an answer as to why my…
I can't get an answer as to why my photobook isnt here yet.
19 mei 2026
Antwoord van Photobox
Hi Denise!
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for the delay in receiving your order.
Please reach out to our customer care directly, as we would like to assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding. Kind regards, Photobox!
I haven’t received my product yet
I haven’t received my product yet. I wasn’t advised if additional cost in customs but paid it and still haven’t received the package
9 juni 2026
Antwoord van Photobox
Hello CG!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
We are sorry you have not received your order.
In order to better understand the situation and find an appropriate solution, please contact our customer service through one of the following methods so we can investigate your order. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
Kind regards, Photobox!
Product took a month
Your product is good but we have not received last picture. We got message 18th of May that it was at customs and we haven’t got it, we just got notification from a post the 9th of June that picture will arrive tomorrow. Product arrived, thank you, I’ll be buying again 😎
9 juni 2026
Antwoord van Photobox
Hi Paul! Thank you so much for your feedback!
We are really sorry for the delay with the last picture, unfortunately customs processing and local post handling can sometimes take longer than expected, but we are glad it finally arrived safely.
Furthermore, we truly appreciate your patience and are happy to hear you are satisfied with the product in the end. Looking forward to your next order!
Kind regards, Photobox
Antwoord van Photobox
Hi Bryan! We are sorry that you still have not received your picture.
In order to better understand the situation and find an appropriate solution, please contact our customer service by email by following this link:
https://service.storiogroup.com/hc/en-gb/p/contact
We would be grateful if you could include your order number and a brief description of your complaint in your message.
Kind regards, Photobox
Disgusting and incomprehensible…Disgusting and incomprehensible service!!! No help at all!!!
Disgusting and incomprehensible service!!! No help at all!!!
8 juni 2026
Review zonder uitnodiging
Antwoord van Photobox
Hi Zoja! We are sorry that you are not happy with the service provided.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
Once again, thank you for bringing this matter to our attention and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
A Farewell Gift That Never Arrived in Time
This has been one of the most frustrating online shopping experiences I have had.
I ordered a photo album as a farewell gift for a close friend who is leaving Ireland after many years. This was not a last-minute purchase. The album cost €90 plus €10 for delivery and contained precious memories collected over years of friendship.
After placing the order, nothing happened for 9 days! The album only went to print after I contacted Photobox and followed up myself. Had I not reached out, I genuinely wonder how much longer it would have sat there untouched.
Once the album was finally dispatched, the problems continued. The promised delivery date came and went, and the tracking has shown the package stuck in customs for a week with no movement and no meaningful updates.
Customer service has been equally disappointing. The live chat left me waiting for over 40 minutes without any response when i finally gave up. When customers are already dealing with significant delays, being ignored by support is simply unacceptable.
I understand that customs and couriers can sometimes cause delays. What I cannot understand is why it took 9 days for the album to even go to print, why customers are not proactively informed when there are delays, and why support is so difficult to reach when something goes wrong.
The most upsetting part is that this album was created for a very specific occasion. A farewell gift cannot simply be given weeks later when the moment has passed. The value of the gift is tied to the occasion, and Photobox’s delays have completely undermined that.
For a company that markets itself around preserving memories and creating meaningful gifts, the service I received has been deeply disappointing. A €100 order, missed deadlines, poor communication, unresponsive customer service, and a gift that did not arrive in time for the event it was created for.
I cannot recommend Photobox based on this experience.
22 mei 2026
Review zonder uitnodiging
Antwoord van Photobox
Hi Masha! We are sorry that you are not happy with the service provided especially as a farewell gift did not arrive in time.
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.
Once again, thank you for bringing this matter to our attention and we look forward to the opportunity to serve you better in the future.
Kind regards, Photobox
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