Pinergy is a great supplier of energy. It is convenient and handy. Its customer friendly and helpful to both business and residential consumers. In this economy it is an essential source of energy... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The person taking the call, keelan, was really helpful, he provided great assistance and answered all my questions. 10/10 service
Bedrijf heeft geantwoord
Three months now waiting for a warranty part to be replaced. Invertor failed early June, Pinergy have been unable to get a replacement. Not much point giving warranty if they don't carry spare par... Toon meer
Chris was very professional & helpful he was in contact with me back and forth over a few days and came back offering me a great rate to re contract as I was finding it hard with my top up meter. He w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Energieleverancier
- ook in
- Elektriciteitsbedrijf
- Energieopwekkingsapparatuur en -oplossingen
- Groene energie leverancier
- Zonne-energiebedrijf
Geschreven door het bedrijf
At Pinergy we believe in change. We believe in treating energy with respect. We believe that each of us has a part to play in creating a sustainable energy future. Pinergy was founded with a simple goal — to make a difference in the energy sector. Over time, we have grown to become Ireland’s leading authority on smart energy technology. Today we supply 100% renewable energy and sector-specific insights to thousands of businesses and homes across Ireland.
Contactgegevens
Dublin 4, Ierland
- 0818 363 749
- customerservices@pinergy.ie
- pinergy.ie
4,3
Uitstekend
1K reviews
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Heeft 11% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Extremely bad communications
The original solar panel and electrical installation went fine and to plan. We then needed to do some remedial work on our existing electrical setup in the house and that's where the problems started. It took a LONG time to get them back to finish the job when we had done our upgrades. I've never experienced such poor communication across any industry I've dealt with. They simply don't answer emails or respond to voice messages. When they eventually did complete the work, the new installers admitted that the original install had been done poorly - our electrician said the same.
The most recent experience of poor communication saw me on the line and I could hear what the customer support agent was saying about me to a colleague. It was nothing really bad but it just shows a company that has got some serious comms problems.
31 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hi Frank, thank you for sharing your experience. We are sorry to hear about the delays and communication issues you’ve described — that’s not the standard we aim to deliver.
Our team has been in touch, and we are committed to addressing your concerns and ensuring your system is performing as it should. We appreciate your patience as we work to make this right.
Solar Panels - system fine, poor comms and coordination to get there.
Re Solar panel install:- panel and system all installed but it was more of an ordeal than is should have been - poor communications and logistics let the company down.
I must say everyone at Pinergy was lovely to speak to on the phone - and I must have spoken to over 10 of them!! Some though took the call with a promise to get back but never happened.
Sales guys was fine with no BS and walked through what would happen. He sent quote which I accepted. Heard nothing for a while and when I followed up I found out I had to complete grant form (no instruction on this before hand). Then came the install dates of which I had a specific week I had asked for at the outset and after back and forth they partly agreed on - only then to find panels delivered 2 weeks earlier and the install date changed while I was on holidays. After sorting that out from holiday location, the panel install went fine but then when electricians came out to link it all up they said the location for inverter and battery would not work, even after a prior site survey and them picking a location for it. At one stage they were proposing to put it in a living room! Eventually they installed it in the original utility room spot - but it was stress we did not need.
The system is now installed, working fine and quality of the work appears good.
Just the lack of communication, coordination and customer service letting this company down.
31 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hi Niamh, thank you for taking the time to share your feedback. While we’re glad to hear you’re happy with the final installation and quality of the work, we’re sorry that the process was more stressful than it should have been. We acknowledge the communication and coordination issues you’ve described, and our team is reviewing your experience to help us improve. We appreciate your patience and the kind words about our team members along the way.
Very quick and convenient assistance
Very quick and convenient assistance, all questions have been answered in a very short time. I am very satisfied with the service.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Dmitrii,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Helpful pleasant customer care advisor
31 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Eoin,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Antwoord van Pinergy
Hey Ivan,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Chris was a smooth one. I'll be sure to pass on your feedback.
Caolán
Very nice advisor very co operative and…
Very nice advisor very co operative and helpful any time I rang
30 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Stephanie,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Lack of communication,poor management
Terrible experience – avoid this company!
It’s been over a month, and the solar panel installation is still not finished. They did part of the work and then disappeared. The agent stopped responding, and every time I call the office, they promise to take action but do nothing. Stay far away from this company!
28 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hi Ernestas, we are genuinely sorry to hear about your experience and understand how frustrating delays can be. Our team has been in contact and is continuing to work with you to bring the installation to completion. We remain committed to resolving this for you as quickly as possible.
Amazing customer service experience
Amazing customer service experience. They made setting up service at my new home in Dublin so easy. Moving from another country and having to set things up from thousands of miles away is a challenge. Not with Pinergy! Thank you so much!
23 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Nicki,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience setting up in the new property was a smooth one. I'll be sure to pass on your feedback to the team, best of luck with your new move!
Caolán
Really really good experience
Really really good experience, he explained everything very well. Also the app super easy and straight forward to use.
23 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Maicon,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
The customer service team are great.
1 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Siobhan,
Thank you for taking the time to leave a review with ourselves, We appreciate the kind words!. I'll be sure to pass on your feedback.
Caolán
Spoke with a lovely person and made…
Spoke with a lovely person and made renewal very easy with great offer
16 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Sarah,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Agreed contract to have solar panels…
Agreed contract to have solar panels fitted, waiting several weeks, very poor communication, and after several emails, and phone call, no satisfaction. Should have gone with another very reputable company, that would have completely 4 weeks ago.
15 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hi Sarah Jane, thank you for your feedback, and we're very sorry for the frustration caused.
We've looked into your case and it appears there was a miscommunication around the type of property, which led to delays in progressing your installation. We also acknowledge that emails sent to a specific inbox were not reaching the right team - and that’s now been addressed.
We’re glad we were able to speak with Peter yesterday and provide confirmed dates for installation next week and the week after, pending payment.
While our standard process typically takes around six weeks, we understand how important clear communication is and regret that we fell short in this instance.
At Pinergy, we’re committed to providing the best customer care before, during, and after your installation. We have a dedicated team in place to support you every step of the way, and we’ll make sure your experience improves from here.
If you have any further questions, please don’t hesitate to get in touch. Thanks David
Pinergy never let me down
Pinergy never let me down, spoke to a great guy today called Chris,I really appreciate the help and have been a customer for years
15 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Sharon,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Thanks to Chris for a great customer…
Thanks to Chris for a great customer service. Helped with resolving my query swiftly with no issues.
14 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Sonia,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Great and quick service
Melisa helped me promptly. Great service.
10 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Quentin,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Quick and helpful response
Quick and helpful response! I needed proof of address and the Pinergy team were able to provide what I was looking for.
9 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Clara,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
amazing customer service
amazing customer service, massive thank you to Veronica
2 juli 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Melissa was very competent and thorough…
Melissa was very competent and thorough in her explanation and detail. Great customer service from Pinergy.
26 juni 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Robert,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Document Request
I requested documents from over a year ago and Melisa was amazing and super helpful and provided what I needed.
25 juni 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey Samantha,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
The team was exceptionally impressive…
The team was exceptionally impressive in helping me with my request.
25 juni 2025
Review zonder uitnodiging
Antwoord van Pinergy
Hey,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
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