Plasticstone Reviews 80

I purchased a persona 3 Vinyl, which I eventually received. My major problem with this is, that you have to explicitly call them, cause they do not answer, if you write an e-mail. The chat-feature that is in the bottom right corner of the website is completely useless. ( They will not message you back) I think this is very unfortunate cause I had high hopes for this shops, considering the low costs and the big sortiment of vinyls. It's even more frustrating when you realize, that they actually can deliver the package to you, but are just too lazy and retardet for that. Do better.
About 1-2 weeks after the purchase, I called them, because I didn't even received an e-mail that said the package was on it's way, or even beeing deported at the package station. ( another con is, that you'll have to pay for calling someone in a foreign country, so consider to add 1-2 dollar or euros to the pricepool)
The man who answered, seamed very lazy and a bit nervous and was like: "oh yeah I can look at the warehouse, if we have the product... " Like What!? so you have the time to actually do your job and ship packages and not just sit your lazy ass on a chair and play clash royale.

So in conclusion, you can say, that only purchasing the product is not enough and you have to actually call them, so that they can stop gooning and actually doing what they have to do.

I will not give 1 star, because I received the package and it was not a loss of money, but I definitely know, that if i hadn't called them, that I would've not received my package in months.

J'ai commandé un disque en septembre 2024 et je n'ai jamais reçu ni ma commande ni la moindre explication de leur par (nous somme en octobre 2025 au moment où j'écris ces lignes !). Leurs contacts sont inutiles si vous espérez une réponse. Fuyez pauvres fous! Du vol pur et simple!

I order a lp from JoJo's, 2 months ago, and I didn't recibe ANY information about my order. Once they told me that they were going to ship my order in a week. It's been 3 week since this mail. No answer. I send a WhatsApp, an Instagram message, and a few mails. Any respond. DO NOT buy anything from this store. It's been my worst experience buying online.

I should have read the reviews before buying a vinyl. Total scam. Please avoid this website. The order won't arrive - they keep telling me they will send me a shipment link. the conversation is obviously carried by bots and this company doesn't exist.

Well since I can reach you on mail I will try here. Only received an email confirmation. Have not received the order I made in February, which is way overdue, since we are in late August now.

Preordered 2 Japanese albums, arrived in 3 months, as expected release date. Records has excellent packaging. Very happy with the purchase.

Absolutely abysmal. Do NOT order from Plastic Stone! I should have looked at alle these bad (and true reviews first). I preordered a Skyrim Soundtrack Vinyl in january. I was informed it would release in april and then be sent promptly. April came and went, i inquired per e-mail, they let me know they had some delivery issues from the manufacturer but they would receive it in may. I kept being put off for MONTHS. In july i finally had enough and asked for a refund, which they ignored. I sent them a final notice and that i would take legal action and they have not replied.

I placed an order with Plastic Stone Records in March 2025. The item was never shipped, and despite multiple emails requesting cancellation and a refund – which the seller had previously agreed to – I received no further response.

Only after opening a case through PayPal Buyer Protection did I receive a full refund, including shipping costs.
I recommend paying via PayPal when ordering from this shop to ensure you are protected in case of any issues.

J’avais passé une commande chez Plastic Records, censée avoir été expédiée le 5 juin. Pourtant, le suivi DPD indiquait que le colis n’avait jamais été pris en charge, et ce, pendant plus de d'un mois.

Malgré plusieurs tentatives de contact (emails, chat du site, réseaux sociaux), je n’ai jamais eu la moindre réponse de la part du vendeur. Un silence total, inacceptable pour une boutique en ligne.

Heureusement, j’avais payé via PayPal et j’ai obtenu un remboursement intégral en ouvrant un litige.

En tant que créateur de contenu YouTube sur les vinyles japonais, je comptais parler positivement de cette boutique. Malheureusement, cette mauvaise expérience m’oblige à mettre en garde la communauté des collectionneurs.

En résumé : service client inexistant, communication absente, suivi fantôme… achetez ailleurs si vous tenez à vos nerfs et à votre argent.

After almost three months I finally got my order.

I ordered 7 records in total. 5 supposedly in stock and 2 pre orders due in september i think. After about two weeks trying to get in contact with them i finally talked to customer service, who informed me that 2 of the records were no longer in stock and a third was on back order and would be in stock again in around 10 days. I accepted, and they then refunded me for those two and updated my order.

Time goes by and i hear nothing from them. I contact them a few times and with no reply. In june i finally get in contact with them again, and they inform me the record on back order was still not in stock. That's when i decided to cancel the missing record and the pre orders and have them dispatch the two of the seven records i ordered. So annoying.
They register the order to the courier, everything seems to be in order. But over a week later i have to contact them yet again for them to actually send the package.

Today i finally got the records.

They aren't scammers, but its one of the worst online shopping experiences. Dont buy from this website.

I was genuinely excited about this website's unique offering for importing exclusive vinyls to the UK – something hard to find. However, my experience was a complete disaster, earning them zero stars for their shocking lack of customer service and reliability.

After placing an order in May, it quickly became clear there were issues. The item never dispatched, and my numerous attempts to contact their support went nowhere. Their customer service phone number goes straight to voicemail, the live chat function is always "closed" (even during business hours), and three separate emails to them were entirely ignored.

It was only by filing a chargeback with my bank that I was able to recover my money. This company has a great concept but fails completely on the most basic aspects of customer interaction and order fulfillment. Save yourself the hassle.

I've ordered from them twice and one of the orders is still pending, I've never received anything. I've been contacted by email, they started responding to me but no longer respond to my WhatsApp messages, it's the same, run away. I've filed a claim with the bank, yet they've refunded me, but I haven't heard back.
Now, you told me that it is possible to appeal to the Visa company. I am looking at you in order to denounce the site which can cut off all means of payment, a bit like what is happening in Russia today

Placed an order for multiple records almost a year ago. Initially there was bad to no communication with the customer service until I was told one of the records was delayed which was holding my entire shipment. Their customer service has improved greatly over the last few months, replying quick and helping with issues. And I just received my records in perfect condition and very nicely and securely packaged. Tldr: Mind when pre-ordering, if those are delayed your entire order might be delayed as well

Found them in instagram, was surprised bu the beauty of the record, so i tried to buy one. Shipping was fast, package was protected incredibly good, and the cinyl looks incredible. Only good things to say.
Will definitely buy again.

Bad experience

Ordered a record in July of 2024. It was a preorder that released in August. Nothing. I am putting in a dispute with my bank. No response on any messaging platform or email AVOID.

Order #10940: 2 vinyls ordered 2 weeks ago. I was planning on waiting more, but ended up reading all these bad reviews on the website and realised most of the people never received their order and for some people never got a refund. I tried to contact them but did not get a any reply.
Someone has to take this website down!

Cela fait plus de 7 mois que j'attends mon colis et PSR n'a pas répondu à aucun de mes messages. Je ne vous recommande aucunement de faire affaire avec cette entreprise. Si cela était possible, je lui donnerais la note de 0 !

To be honest, I ordered two records from them which was back in October 2023 and one in 2024 of November I Never Received them, Never got a refund, Not even an explanation. I don't usually like to complain.I like to give people the benefit of the doubt. But i'm starting to think it's either their unorganized or there just scaming customers. Either just give me a refund or Send me my order. Seriously. Thank you. I've already Send out my order numbers to them and no response For the longest time.