Great customer service, shoes are amazing, slightly jealous you guys met Geoff Hurst. Kept up to date with progress all the way through, I am debating buying the signed Hammers trainers and signed Wor... Toon meer
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Lees wat reviewers zeggen
I brought a pair of signed Geoff Hurst trainers for my husbands 50th birthday. From the moment I ordered, I received regular updates from Dulton and the team regarding the processing of these shoes. W... Toon meer
Poor finish, had to return to be fixed received back suede is worn down in areas!!! style is unique hence the 3stars. Definitely not worth what they charge compared to the standard Adidas model. I tot... Toon meer
Bedrijf heeft geantwoord
Great product and signed by a football legend. Very pleased with the item and it was well worth the wait. During the wait the communications were excellent so always knew the status of my order which... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A business dedicated to customer satisfaction through shoe cleaning, repairs and customisation.
Contactgegevens
5B Oaklands Court, Tiverton Business Park, EX16 6TG, Tiverton, Verenigd Koninkrijk
- 01884 763180
- info@platinumshoecare.com
- platinumshoecare.com
4,6
Uitstekend
358 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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I have not received delivery
27 februari 2024
Antwoord van Platinum Shoe Care
Hi,
Thank you for your review, however it is extremely unfair and does not paint the full picture.
We shipped your item on the 27th of February, and you were emailed with the tracking. All overseas items are shipped with UPS EXPRESS. On the 5th of March UPS reached out to us to notify us that they were unable to locate your address and the import taxes HAVE NOT been paid, which is why the item has not been delivered.
We emailed you on the 5th of March at 19:14 GMT, asking you to contact your local UPS office to provide the relevant information and make payment for the import taxes which are payable by you as per our terms and conditions.
So were we agree with the fact you have not received your parcel yet, this is not our fault. You have not responded to UPS or our emails. If you believe you have not received any emails, I would encourage you to check your spam folder, or email us info@platinumshoecare.co.uk. We are only a small business and struggle to understand why you have left a 1 star review and not even made contact to us directly! We are a pleasant team and more then happy to help were we can.
Thanks - Team PSC.
Its taking for ever for the product to…
Its taking for ever for the product to arrive. Dissapointed.
22 februari 2024
Antwoord van Platinum Shoe Care
Hello Sebastian,
Our lead time on orders in 4-6 weeks as per our website, all of our items are handcrafted and take a very long time to make. I can see that you ordered on the 18th of January and your order was shipped on 22nd of February. Shipping confirmation was emailed to you on 22nd of February at 21:20. After looking at the tracking I can see there was a hold up at customs, this could be for a number of different reasons, but it is likely because the custom fees have not been paid by yourself.
Since your review we have emailed you again with all of your tracking details, please contact your local UPS office pay the customs tax and then they will deliver your item.
Thanks PSC Team
Unique Trainers…
Couldn’t get these unique Trainers anywhere else, Three Little Birds…. love them, they arrived so quickly too!
Good company to deal with, absolutely loved the sweeties in the parcel, what a lovely touch!
8 februari 2024
Fantastic company
Fantastic company - I have now bought three pairs of trainers, all have been immaculate and very well made. Thank you
8 februari 2024
Top service
Top service - top shoes quality.
Definitely recommend 🙏🏻
10 februari 2024
Review zonder uitnodiging
Amazing from start to finish
Amazing from start to finish, communication second to none
1 februari 2024
Beautiful shoes and excellent staff
25 januari 2024
Perfectly made!
My trainers arrived in the time frame and made perfectly to a very high standard, they look exactly as expected and feel great!
18 januari 2024
I’ve purchased shoes from Platinum…
I’ve purchased shoes from Platinum before and had a great experience. the shoes were a custom painted model. This time the shoes I ordered were a complete cut & sew design so the expectations were higher for me. The quality and craftsmanship were excellent and attention to detail were really appreciated. I am a designer myself, so quality of materials, design & craft are aspects I look for in a custom shoe. I will be buying from them again!
18 januari 2024
Feel special in the Reggae collection- exclusive footwear
Easy and smooth transaction. Customer service was great, replied to a query about postage really quickly.
I would've liked the design to be on the inner side of the trainers but, nevertheless, they look great. Got a pair for me and my wife to match our tracksuits.
16 december 2023
Review zonder uitnodiging
So unique !
I have ordered twice and the quality of the trainers is fantastic.
They’re so unique in that they’re custom made.
Customer service is perfect. Above and beyond.
I can’t recommend Platinum Shoes enough !
7 juli 2023
Review zonder uitnodiging
Absolutely brilliant service and…
Absolutely brilliant service and delivered on time as they promised and quality and detail is second to none thank you so much. ❤️
14 december 2023
brilliant bespoke trainers
the product is excellent top quality merchandise and bespoke to you with only a few of each made (the ones I bought. are no27 of a run of only 500)
14 december 2023
Wonderful customer service
Wonderful customer service, they answered my emails promptly and ensured my order was delivered quickly
7 december 2023
Brilliant
Well in first place, I was a little sceptical but after checking the adress on maps, I gave em a chance. After 5 Weeks I got little nervous and asked the support, who replied quick and friendly, after 6 Weeks in total, the shoes arrived me in Germany and what so say... There are brilliant, very good quality and now my absolute favorite shoes.
30 november 2023
Review zonder uitnodiging
as always qaulity work done and…
as always qaulity work done and trainers that are so cool
28 november 2023
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