Plumbs Reviews 

Beautiful curtains
Well made and packaged

The agent who came to the house to measure our furniture and assist us with choosing the material was very nice and helpful, the only disappointment was when she came back to fit the covers for us one didn't fit properly and all the backs of the others had the wrong zips on so all had to go back and be redone

Service provided by Plumbs was very disappointing. Spoiling the whole experience.
Issues with the Plumbs salesman/fitter were extremely difficult (there were personal problems, not communicated to the company by this person). I needed to continually chase for information & final resolution of order. There was a total lack of communication with the fitter & company. With the exception of 1 customer service lady who tried to help. Even though I requested information Plumbs seems unable to communicate me & resolve the problems
After several months I now have a new curtain track & set of curtains, the whole experience has been very worrying & disappointing. Would not order from this company again or recommend it to others.

I had a nice comfortable chair. Now it is a beautiful and comfortable chair. The whole process was very easy and Plumbs work to a high quality

Excellent service from the Plumbs representative who came to our house with samples of fabric and the member of the team who delivered the finished cover.
The fit is perfect! Thank you.

Initial contact with the company was easy but the best thing about our experience was Katie. She contacted us, came when she said she would and was really helpful with material and colour choices. From then on, measurement, payment and fitting happened on time and according to her advice.

I contacted Plumbs to plan new curtains for dining room and hall. Your consultant arrived as arranged. Adam Thompson was very helpful. There was good choice of fabric and design. He was happy to return several weeks later to confirm all and process the order.
Fitting was arranged within the predicted timeframe. Clive fitted the curtains, he is obviously very experienced. He was happy to explain the process, answer queries and respond to input from me. The fitting and finished product looks great.

The service was excellent. Quality superb

As a repeat customer I had high expectations. Once again, I was blown away by the quality of workmanship, attention to detail and customer service. Plumbs is a top-class firm which deserves its fine reputation. I will tell my friends.

Have broken wrist so can’t write

I had an excellent experience with plumbs from the initial visit through until the covers were fitted. Everything was explained to me and the the fitters was really polite and focussed on his job and I would have no hesitation recommending the company to anyone else.

Last Fri I waited in all afternoon for the Plumbs Loose Covers salesperson to return to measure up & finalise the order, placed the previous Fri afternoon.
She had given me the time of 12 noon, but failed to show. Initially I thought she was "running late".
At approx 3.00pm I tele her, she didn't pickup.
At 3.15pm I sent a text querying the time, no answer (till the following Weds, saying she had been in London for 4 days, I appreciate Tracy will get more commission there, but like the saying goes "Manners make the man" ).
At 4.00pm I tele Head Office explaining my problem they said, they would email her.
Plumbs advertise "good customer service", not in my case, I got a Lack of Common Courtesy, for this reason I will not continue my order/business with Plumbs Loose Covers.

Helpful advice, talented experienced seamstresses, an excellent service. Thank you.

Good, personal approach. Very efficient and flexible (the lovely Jessica).
End result is very much as I expected.

Have used Plumbs previously and the service is good. There is always an actual person to speak to with enquiries and not a ‘machine’ which makes a change!
Pleased with the quality and service.

Both the covers and the service were perfect. We have two new sofas for a fraction of the normal price!

I found Amanda Skerritt to be very knowledgeable about her products and helpful in every way on her visits. She was very competent in guiding me to the best material for my particular shaped sofa and I am delighted with the results after she fitted the covers today.

We had an excellent service from start to finish. Barbara was very helpful in helping us chose the fabric for our sofas, and was a pleasure to deal with.

Appointment was easy to book. Agent arrived between time slot allocated. Fabric samples were shown, and choice was selected. Curtains were delivered and hung by the agent. All looked superb.