Plus Holiday Reviews 175

lots of great offers and helpfull
I had been searching for a holiday for a few days, to get away somewhere nice few days spending with my son. I came across Plus Holiday had a chat with Ronald and found lots of fantastic offers, and i booked a trip to Iceland great service.

We arrived in Iceland freezing only to find our hotel had closed down. It was 5pm and we had nowhere to stay. Customer services who I had a little trouble understanding because the phone line wasn't great said she would try and sort it. Meanwhile at -9 we did not have faith and needed to rest so we booked our own hotel and decided to claim it back. We could not receive phone calls for some reason and received an email telling us they had booked us another hotel , it was an absolute hovel, the worst hotel they could possibly find. They agreed by email to reimburse us for our new hotel.
We were very stressed on our anniversary trip and we're in tears as we don't get away often. We fought and fought for the refund , they gave us the original hotel refund but did not (as promised) refund us for our new hotel so we are £360 down and that was February. We are still fighting yet after receiving rude emails. It's not over by a long shot. Avoid this company. 5pm.co.uk have no longer anything to do with them.

The staff who helps me to book my incoming holiday to Rome & Venice is very helpful, easy to reach out, reply straight away via e mail if you have queries.
She valued the customer.

I was very impressed by the IIfa event tour from the time I booked it. Kate and Adam were very helpful- the tour was very well organised - hotel was very good - all trips were well organised - all meals were well planned except for one. Our Guide, Mohammed, was absolutely super, so was the driver, and our 'body guards' - Sanjay & Clinton who made sure we were safe

Excellent service, we had a couple of quiries after we had booked. Kate returned our call and explained everything. +++++

Booking was quick and convenient, Kate was really helpful

Quick and easy to get booked and organised, received all my paperwork within a matter of hours. Kate was very helpful, professional and it was a hassle free booking. thank you!

Enjoyed working with Kate on organising our holiday. Friendly, professional and patient! Helpful when unexpected obstacle occurred- airline changed date. We found a good solution together and she kept me updated throughout.

Thank you to Kate for all her help with our holiday. Professional throughout and responded to any queries quickly.

Just booked holiday with Karen so helpful and keeping an eye out for offers for me
Now to wait for the holiday

I recently used the services of Plus Holiday to plan a family vacation to Turkey, and I must say, I was thoroughly impressed. The entire experience was seamless and stress-free.

Alex was attentive, knowledgeable, and went above and beyond to ensure that all my needs were met and provided me with customised options that perfectly suited my requirements.

All the arrangements were taken care of, from flights and accommodations to transportation and activities. Everything was well-planned.

During the trip, I had a few questions, and Alex was always available and responsive, providing me with quick and helpful answers.

They truly exceeded my expectations and made my vacation a memorable one. Thank you to the team

I booked the holiday with this company to Iceland through wowcher and had a great experience while booking the holiday with them.
All the arrangements done by this company for our honeymoon was smoothly planned and i would recommend their services to others as well and rate them 4 star out of 5.

Absolutely shocking from start to finish. First of all punished for being a single passenger. Charged more than wrong measurements for cabin bag charged more. Arrive at the hotel they’re undergoing renovation work no restaurant no warning! Absolutely atrocious. I will be contacting the ombudsman to further my shambles of a relaxing holiday!!! I will never ever recommend and I will be telling all my friends to share this review so everyone knows to stay away!!!

Booked a holiday with Oliver who booked the wrong airport for me to fly to then went on holiday. I spoke to Kate who agreed to refund me but that hasn’t happened. I have been chasing for two weeks and they haven’t even sent me the confirmation email. Two weeks and I am waiting for my money. I contacted their ceo Romy Nayyar and he dosent reply but he’s happy for his staff to take peoples money. His net worth is enough to live through an economic crisis because he’s stealing peoples money.

Awful service, the agent who takes the call is very rude, they changed the agreed flights and do not want to issue a refund. I would strongly recommend you avoid this organisation. I booked through wowcher and now regret that decision

All the good reviews here are fake,no English speaking agents,all foreign from India.worst company ever dealt with

Avoid this company!! Take your money change flights without notification. Take your money and do not pay refunds. I am currently in dispute with getting my money back. Do not trust these people.

Unprofessional behaviour very rude and obnoxious. Found cockroaches in the hotel we stayed in told plus holiday and did absolutely nothing about our complaint. had to chase up the complaint for 3 months to get a rude blunt outcome. Honestly people save yourselfs the stress and drama and use another travel agent. Worst company I've ever had to deal with by far!!!

Avoid this company! Have taken my money but will not provide a refund! Want me to pay extra for a break I’ve already paid for! Just give me a refund!

Only giving a one star because I have to give something.
Ongoing battle with this company to get a refund due to holiday and flight cancellation.
AVOID AT ALL COSTS!! DO NOT USE HONESTLY!