Had zero coverage in my area. I asked for a simple refund and the customer support was awful. They made me record videos and send proof for several days in a row despite me not using a single mb/gb of... Toon meer
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Seyahat edeceğim için pocket eSım satın aldım sonra herşey kurulum dahil çok kolay oldu gecenin bir vakti müşteri hizmetleri ile görüşmek istedim anında karşılık verdiler ve bana yardımcı oldular teşe... Toon meer
Bedrijf heeft geantwoord
Excellent and easy Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top Chose th... Toon meer
Bedrijf heeft geantwoord
Yaklaşık bir yıl önce keşfettiğim ve her yurtdışı çıkışımda kullandığım bu servis sağlayıcıyı kesinlikle tavsiye ediyorum. Sanırım muadillerine göre daha ucuz. 5 farklı Avrupa ülkesinde deneyimledim v... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pocket eSIM is on a mission to transform the way travelers stay connected, recognizing the vital role seamless communication plays in modern travel experiences. Born from a passion for travel and technology, our journey began in 2021 as a mobile wifi solutions company under PWT Teknoloji A.S. In 2023, we expanded our horizons to focus on e-SIM solutions, driven by a vision to make travel communication worry-free and connected. With Pocket eSIM, travelers can enjoy uninterrupted connectivity on their adventures, freeing them from the constraints of traditional SIM cards and roaming charges. Our innovative eSIM solutions promise to redefine travel connectivity, empowering adventurers to stay seamlessly connected wherever their journeys take them.
Contactgegevens
Caddebostan mah. Caddebostan iskele sk. no:16-18B Kadikoy Istanbul, 34728, Istanbul, Turkije
- support@pocketesim.com
- pocketesim.com
4,4
Uitstekend
165 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Pocket eSIM
Dear Nimco,
We are truly very sorry to hear about your experience. Customer satisfaction is always our top priority, and it genuinely upsets us to know that we did not meet your expectations this time. Please know that we take comments like yours seriously and use them to improve our service.
We would really appreciate the opportunity to make things right for you. Could you please contact us directly via WhatsApp so we can look into your case in detail and offer a proper solution? Once we review the situation, we will do our very best to provide a fair resolution and restore your confidence in our service.
Thank you for bringing this to our attention, and we truly hope to hear from you soon so we can assist you personally.
+905316945007
Antwoord van Pocket eSIM
Hello,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
By providing a testimony about how you…
By providing a testimony about how you may access YouTube without internet connection I did it
28 januari 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Ommy,
We are truly very sorry to hear about your experience.
Customer satisfaction is always our top priority, and it genuinely upsets us to know that we did not meet your expectations this time. Please know that we take comments like yours seriously and use them to improve our service.
We would really appreciate the opportunity to make things right for you. Could you please contact us directly via WhatsApp so we can look into your case in detail and offer a proper solution? Once we review the situation, we will do our very best to provide a fair resolution and restore your confidence in our service.
Thank you for bringing this to our attention, and we truly hope to hear from you soon so we can assist you personally.
+905316945007
I’m very happy with this eSIM
I’m very happy with this eSIM! I activated it in South America and it worked perfectly from the start, with excellent signal and fast internet. Very easy to use and extremely useful while traveling. Highly recommended!
27 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Georgiana,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Moskova’da ve St petersburgda kullandım…güzel çekiyor
Moskova’da ve St petersburgda kullandım memnun kaldım
24 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Gülcan hanım,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Plz sim open kro
22 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Muzmal,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Güvenilir, hızlı, basit, aktif destek hattı
Hiç problem yaşamıyorum. Yurtdışına çıkarken sürekli Pocket eSIM kullanıyorum. Sinyal sorunu yok, çok hızlı ve basit kurulumu var. WhatsApp yapayzeka desteği oldukça başarılı. Herkese öneririm
19 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Bahattin bey,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Very nice app have good price
Very nice app have good price
They have also very good costumer service very helpfull
17 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Izaura,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Good enjoy happy VPN free internet
I'm interested in getting fileto start my VPN
15 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Nomore,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Tesekkurler,
12 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Nihal hanım,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Terrible customer service. Unwilling to refund!
I bought the biggest data package and I was told that I would be provided with a local number but unfortunately this was not provided since this is not a service that eSIM provide. This was not made clear and the fact that I was told the opposite is disappointing and not truthful. I asked for a full refund and was denied. I asked for a partial refund since I have only used 1.75% of the package I purchased but was refused. Very unhelpful and uncooperative.
6 januari 2026
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Peter,
eSIM allows you to use mobile data during your travels. Please note that we do not provide a phone number with the eSIM. As per our sales policy, a full refund is not possible. Unfortunately, we are unable to offer refunds or exchanges once a package has been activated.
As a gesture of goodwill, we have added Pocket Money to your account for use on your next trip.
Thank you for choosing us, and we wish you a great day.
Pocket eSIM Support Team
I used in Bosnia and Herzegovina and it…
I used in Bosnia and Herzegovina and it was very good
27 december 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Ahmet,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Very good app
25 december 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Ege,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Her yerde muhteşem çekti çok kurtarıcı…
Her yerde muhteşem çekti çok kurtarıcı yurt dışı için ideal
5 december 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Ülkü hanım,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Kolay kurulum ve en uygun fiyatlı…
Kolay kurulum ve en uygun fiyatlı uyguluma
5 december 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Free minute 1 GB data
26 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Hariom,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
It was very easy to apply it.Buy it and…
It was very easy to apply it.Buy it and use it.
Price is so reasonable.
19 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Müjde,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Very cheap and very usefull
Very cheap and very usefull. I was able to use it in all European countries.
17 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Şenol,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
First time I m going to abroad and easy…
First time I m going to abroad and easy way to used gb with pocket eSIm . Everybody my friendss family used this app and they told them to me :)
15 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Zübeyde,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Easy to use
Excellent and easy
Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top
Chose the unlimited package as I had to work while away. Seamless download in the hotel. Easily activated. Excellent connectivity
Very happy customer 😀
Will use again when we travel.
3 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Tanya,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
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