Had zero coverage in my area. I asked for a simple refund and the customer support was awful. They made me record videos and send proof for several days in a row despite me not using a single mb/gb of... Toon meer
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Lees wat reviewers zeggen
Seyahat edeceğim için pocket eSım satın aldım sonra herşey kurulum dahil çok kolay oldu gecenin bir vakti müşteri hizmetleri ile görüşmek istedim anında karşılık verdiler ve bana yardımcı oldular teşe... Toon meer
Bedrijf heeft geantwoord
Excellent and easy Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top Chose th... Toon meer
Bedrijf heeft geantwoord
Yaklaşık bir yıl önce keşfettiğim ve her yurtdışı çıkışımda kullandığım bu servis sağlayıcıyı kesinlikle tavsiye ediyorum. Sanırım muadillerine göre daha ucuz. 5 farklı Avrupa ülkesinde deneyimledim v... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pocket eSIM is on a mission to transform the way travelers stay connected, recognizing the vital role seamless communication plays in modern travel experiences. Born from a passion for travel and technology, our journey began in 2021 as a mobile wifi solutions company under PWT Teknoloji A.S. In 2023, we expanded our horizons to focus on e-SIM solutions, driven by a vision to make travel communication worry-free and connected. With Pocket eSIM, travelers can enjoy uninterrupted connectivity on their adventures, freeing them from the constraints of traditional SIM cards and roaming charges. Our innovative eSIM solutions promise to redefine travel connectivity, empowering adventurers to stay seamlessly connected wherever their journeys take them.
Contactgegevens
Caddebostan mah. Caddebostan iskele sk. no:16-18B Kadikoy Istanbul, 34728, Istanbul, Turkije
- support@pocketesim.com
- pocketesim.com
4,4
Uitstekend
165 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gbtım sanki tükenmiyor çok ucuz ve…
Gbtım sanki tükenmiyor çok ucuz ve güzel bir uygulama
7 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Enes bey,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Özellikle yardım robotunun kendi…
Özellikle yardım robotunun kendi dilimde olması harikaydi
2 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Erol bey,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
promotional code that didnt work
I had a promotional code that didn’t work ! It took the 24/7 WhatsApp number exactly 3:20 min to answer
1 november 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Omar,
We have contacted you on WhatsApp, yet haven't received a response. Please contact us back if the promotion code that we provided does not work. We are looking forward to hear back from you.
Thanks for choosing us,
Pocket eSIM Customer Support Team
Thank you for your interest, I recommend it to everyone.
Thank you for your interest
20 oktober 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello dear Cuneyt,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Me and my partner got their esim in…
Me and my partner got their esim in cyprus, mine wouldn't activate and my partner's activated, but doesn't have any internet connection. Customer service seems to be non existent. Also the absolutely worst ux ui I have ever seen in an app
18 oktober 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Olga,
I texted you on support desk, yet never received a response. We can guide you quickly about this issue. Please text us on WhatsApp: +905316945007.
Have a lovely day,
Pocket eSIM Support Team
The promise of 24/7 support is fake!
I bought a 2-week eSIM for France on the evening of Oct 12 from Montreal. At the time it appeared that the eSIM had been installed successfully. However, some five hours later as the plane I was flying on was approaching France I tried to test the eSIM. Shockingly, I was unable to find and use it. I spent hours over the following 2-3 days trying to seek assistance from their support team (first through chat line and subsequently by email) to no avail. This suggests to me that the promise of 24/7 support by the company is fake and misleading if not fraudulent. Otherwise they should have offered me a prompt full refund, at least.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Dear Behrooz,
We were informed that issue was resolved. Please text us back if it is ongoing. Sorry about this inconvenience. You can text us on WhatsApp anytime you encounter an issue about our service. We will gladly assist you.
Thanks for your feedback,
Pocket eSIM Support Team
Çok iyi bir uygulama
1 september 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Very good performance
29 september 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello İsmail,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Nerede olursanız olun hiç sıkıntı…
Nerede olursanız olun hiç sıkıntı yaşamazsınız. Kullanacağınız güvenli, kullanması kolay, her yerde erişimi iyi olan bir e-sim.
26 september 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Ezgi hanım,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
They answered my question sincerely and…
They answered my question sincerely and ım glad to them.They work professionally.
21 september 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Exactly cheap and safe application
Exactly cheap and safe application
9 september 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Antwoord van Pocket eSIM
Merhaba Şakir bey,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
It is a very useful program and…
It is a very useful program and customer service is very interested, thank you very much.
7 september 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Cesim,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Harika bir uygulama ve sorunsuz her…
Harika bir uygulama ve sorunsuz her ülkede çalışıyor.
1 juli 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba Recep bey,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
harika bir uygulama
harika bir uygulama, alt yapısı çok sağlam
30 augustus 2024
Review zonder uitnodiging
Antwoord van Pocket eSIM
Merhaba,
Değerli geri bildiriminiz için teşekkür ederiz. Hizmetimizden memnun kalmanız bizi mutlu etti. Sizlere kesintisiz ve güvenilir dijital iletişim çözümleri sunmak için çalışmaya devam ediyoruz.
Bir sonraki seyahatinizde de yanınızda olmayı çok isteriz. Keyifli yolculuklar dileriz! ✈️💙
Sevgiler,
Pocket eSIM Ekibi
Easily I used my phone in USA.Also it…
Easily I used my phone in USA.Also it is not expensive.So useful for me in my USA vacation
29 augustus 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Belgin,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
I will plan to use it in Greece
I will plan to use it in Greece
I will plan to use it in Greece I investigated then I decide buy this because is the most common and popular e sim company.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Tuna,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Great service Pocket! Wow :)
Wow! Great and very nice service in the Europe thank you Pocket gruop. Very good
22 augustus 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Veysel,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
Antwoord van Pocket eSIM
Hello Yasin,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
I will plan to use it in Northern…
I will plan to use it in Northern Cyprus. I investigated then I decide buy this because is the most common and popular e sim company.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Pocket eSIM
Hello Tunahan,
Thank you for your valuable feedback. We're glad to hear that you're satisfied with our service. We remain committed to providing seamless and reliable digital connectivity solutions.
We’d love to be part of your next journey as well. Wishing you great travels! ✈️💙
Best regards,
Pocket eSIM Team
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