PoolWarehouse.com Reviews 

Jacinia C. was the customer service representative that assisted me and provided great service. My only complaint was the manufacturer was slower than I wished getting the new part out.

Jacinia handled my claim & was very efficient. She was able to handle my issue as well as walk me through ordering the correct product. Very much appreciated! Will definitely buy from PW in the future!

Worked with Dustin H to find new set uo for my pool. He was awesome and pointed me in the right direction

Pool table came damaged and the customer service was not helpful. Jacinia, who claims to be the manager was not helpful with the damage remediation. This is our first time purchasing a pool table and she was very disappointing to talk to with no help on addressing the damages it came with. I would not recommend purchasing with them. Jacinia was the most disappointing to talk to with absolutely no respect for the customer or understanding of customer service. She reflected terribly on behalf of the business and did not help with remediating damages caused by them.

We ordered a new cover back in March. When we opened it in October, it was the wrong cover. My first thought was, "Great, now I have to call customer service and i'm never going to get my pool closed." I contacted Renee and it was the exact opposite! She contacted the manufacturer and constantly updated me on the progress of the resolution. I don't think i've ever worked with a better customer service representative. She took the stress off of me and made it easy!

Giving a 5 star is easy when there are no bumps in the road. My order was delayed due to parts shortage at the manufacturer. I was assigned a single point
personal contact from Pool Warehouse (Renee B.) with her email address and contact info. She remained in constant contact updating me on status and shipping info. Many thanks to Pool Warehouse and Renee for excellent customer service. 5 stars.

good fast god fast i ordered it by myself so don;t know if they will fit

I have had many issues along the way. We all know these things happen. The difference was every customer Service representative I have dealt with, has resolved each situation in a timely manner. I would recommend poolwarehouse to anybody

Jacinia is the one customer service rep that you will ever need! She helped us during a difficult time with a return and refund. Thank you so very much for being you!

The customer service was great! Pool warehouse itself, I wish that I had read the return policy beforehand & saved myself $100. Very disappointing to have to pay to ship it back and then a restock fee.

Katelyn W was a pleasure to work with my return! She helped me through the whole process and kept me well informed on the status of my return! Pool warehouse will be getting all of my pool business in the future! Thank you Katelyn!

RENEE B was just a blessing, she helped to keeper informed about my order and let me know when it was shipped. Thank you so much to put me at ease.

Renee B and Savannah G had us covered! *pun intended*
These two were essential in helping my team figure out what we needed for our custom pool cover. Amazing Customer Service from Pool Warehouse.

When I had a concern about some possible shipping damage, Renee called me within 30 minutes and resolved my concern. Though our interaction was brief, she was knowledgeble and friendly. She also invited me to call her back if needed. I taught a Stanford class on Customer relationships for 15 years so I know when it's done right. Thanks Renee!

Bailey has been there all the way I think I've done seven liners through you guys this pool season and every one of them was a perfect fit and he issues he jumped on it right away Great customer service yes please.. again I've done at least eight pool liners this year with you guys through Bailey

Katelyn was very knowledgeable and courteous. When you guys didn’t carry the product I needed, she emailed me contact information of someone who does. That was fantastic and it saved me from returning my order with you guys because I can’t use it if I can’t tell what the buttons are for. It was a control panel for a hot tub and it doesn’t come with the decal? If that’s what you call it I don’t know what button is for what. You guys really need to start carrying that face plate so people can buy the whole assembly from you.

Renee B. at Pool Warehouse is an amazing customer service representative and now a friend. She is the reason I did not give up on getting things right. Thank you so much Renee.

Customer service was great in resolving the problem however the first order was a complete failure. All said product was finally received after I closed my pool. Maybe useful next year