PoolWarehouse.com Reviews 

Renee has been absolutely incredible throughout our entire pool process. From start to finish—even through a warranty claim—she has been there every step of the way. Her kindness, quick response time, and ability to find easy, stress-free solutions made everything so much smoother. We’re truly grateful for her support and couldn’t recommend her more!

I was calling around trying to find the filter motor i needed to replace. Dustin from Pool Warehouse was great. He answered all my questions and took the time to help me find what I needed. He was very helpful and knowledgeable.

Jacinia was incredibly attentive and responsive to our questions and needs. Thank you!!

On October 5th I ordered 7 Caretaker Master heads Total price $704. The order was shipped and received on October 10th. After opening the boxes, I noticed on of them had a defect. I was a manufacturing defect. I sent pictures of the defected item to Pool Warehouse and was told that they didn’t replace manufacture defects. They gave me a RGA number and told me to ship it too the manufacture (APC). Also said that I would have to pay for the return shipping $18. The returned item arrived at APC and after a week of not hearing anything I contacted Customer Service at Pool Warehouse and was told APC had a 3 to 4 weeks delay in processing the return. I was very disappointed in the policy Pool Warehouse had on making me deal with the manufacture. I didn’t buy it from the manufacture; I bought from them. I would have thought that Pool Warehouse would have replaced the defective item and they deal with the manufacture. I final received the replacement on Nov 9th. The only bright spot on dealing with Pool Warehouse was a Customer Service Rep named Jacinia, she was a welcome assistant, Jacinia kept me updated on all delays and timing with this process. I am very disappointed with the Pool Warehouse return policy, but Jacinia was great. Thanks, Jacinia,

The overall project turned out good. The custom service from Chelsey was great. She went above and beyond to help me. Any issue that came about she was on it to get it resolved. I would give it a 5 star review but the manufacturer hydra pools was the issue. They forgot to send pieces and then took long to get setting me back. The quality of the liner and a few other prices were bad.

All good except for diving board base. Has been delayed 4 times so far. Pool warehouse just send a copy and paste response with a new ship date days after it doesn’t ship

I have gone on there website and is virtually impossible to contact them even if you click on the contact link and there’s nothing to contact them so really bad after customer service and if they don’t reply i will make it my mission every day to leave a review until they respond
Regards Tony

Recently purchased an in ground pool cover from Pool Warehouse. After installation noticed several flaws in the cover. After emailing photos back to Pool Warehouse, Renee B. Quickly contacted the manufacturer, filed a claim and had a replacement cover delivered to my house in a matter of days. Great customer service and support!

They had everything i needed and when i reached out with questions, they got right back to me with answers. Wonderful experience.

Came fast but expensive for plastic

Chelsey is the best! This was the 2nd time I had to call and luckily enough I got her both times!! FRIENDLY knowledgeable The first time she went ABOVE and beyond with follow up emails keeping me informed on a possible slide return.She contacted the vendor and answered all my questions The 2nd time she answered my question and put me at ease right away I LOVE her.She IS Pool Warehouse and they are LUCKY to have her!!

I needed a replacement piece for a foosball table I ordered before it could be fully assembled and Jacinia was so helpful in making sure the request and replacement were processed and sent quickly. Great service. Highly recommend!

Awesome Service from Renee B!
Renee went above and beyond helping me with my pool cover. She was always quick to respond and kept me in the loop with any updates or delays, which made the whole process smooth and stress-free. You can tell she really cares about her customers — great experience all around!

Delivered quickly after order placed.

Dustin H was very helpful. He took the time to answer all of my questions and was more than patient. I would definitely recommend!

Quick and easy ordering. Kept us in the shipping loop so that we knew just when the package would arrive. Prices are fair and quality appears very good.

My dealings was with Renee B my inground pool cover was the wrong size Renee B worked hard with me and the company to get a refund for me and she got it done. Thank you Renee B

Katelyn did a great job of resolving my issue with a part that didn’t quite fit. I’d use pool warehouse again because of her customer service.

Jacinia C. was the customer service representative that assisted me and provided great service. My only complaint was the manufacturer was slower than I wished getting the new part out.