Popla Reviews 

I wanted to say a big Thanks! To the guys at Popsa for a great job and an unbelievable turn around. I ordered a photo book of a special event which my son & I did when he was younger " bee in the city". I placed the order on a friday and only remebered after that it was a bank holiday weekend! and it was still printed and delivered by the wednesday on his 16th bithday...perfect ( super quality too )
Couldnt recommend this company enough

Useless criminals - They must be paid by the pirates that steal from people. Parking charge for charging your EV car. So i had to pay to charge and pay to park!!!! DO NOT USE THIS COMPANY

Case 6660586628. We are so sorry but you are paying and the decision is final

What a useless system. Private company regulating private companies. 0 concern for the consumer. Unless you already know the laws behind PCNs then save yourself some time and money and just pay upfront. The interest doesn't seem to be in whether or not you should have been fined, rather - can the operator get away with fining you. Unless you're willing to find out in court it seems parking operators can get away with whatever they like thanks to POPLA's 'independent service’.
UPDATE: POPLA claim they have no involvement in ‘this’, but as an integral part of the industry, they are complicit in allowing parking companies to extort money from people.

Wish I had read these reviews before using Popla. Completely wasted my time.

What is most frustrating is not even just this company, it is the whole parking system and the unfair terms and conditions many of these companies operate under. We are living in constant fear that if we go over by one minute, or have a technical issue with an app, a £100 fine lands through the door because cameras are watching every movement. Where is the humanity in that?

Not everyone has perfect phone signal, UK mobile data, or apps that work every time. Imagine elderly people, tourists with foreign SIM cards, or someone whose phone battery dies. At the very least there should always be a physical payment machine as well as online payment options, or the grace period should be increased to at least 30 minutes because technical issues do happen.

Looking at these reviews, there are over 2,000 people giving 1 star ratings. That tells me this is not just a few isolated incidents. Something clearly needs to change.

I think people should come together and push for action against popla and practices like this. If anyone wants to start a petition or campaign to pressure the government to review these parking rules and systems properly, I would happily join in.

Popla is a part of the parking mafia don't waste your time with them , Kayleigh Miller you should be ashamed of yourself , karma will come back to you for making evil decisions and supporting the parking mafia .

Do not bother to go through Popla appeal. They are not independent and all this dodgy private parking companies know that. You will a lose a lot of time going through complicated appeal process and achieve nothing plus you need to wait 3 months to get reply. They are scandalous organisation and I really don't now who is financing them?

My appeal raised six POFA points which is statutory law aswell as a direct contradiction between the PCN and the operator's case summary.

The assessor dismissed my appeal without fully addressing the statutory points I noted line by line.

The process took over 10 weeks, longer than 6-8 timescale POPLA notified me of.

POPLA is administered by Flexible Resolution Services, part of Trust Alliance Group. POPLA's own public responses note links with the British Parking Association, who are funded by the operators people are appealing against.

POPLA's standard Trustpilot replies point to administration and an assessor's "detailed explanation." In my case that explanation did not engage with the statutory points I submitted.

I contacted the landowner directly after POPLA's decision. They reviewed the evidence and asked the operator to cancel the charge, which was then cancelled in full.

In my experience POPLA did not apply the statutory scrutiny required.

Based on my experience if you have statutory arguments contact the landowner directly as POPLA may not be the forum that tests those points fully.

No point trying. They're on the side of the private parking company

Useless Institution. They side with the parking operator even if you have valid grounds for appeal. They should be investigated by Trading Standards for their crooked management & biased decision making.

Update on their reply:
Stop with this automated replies. You should be ashamed to work for this company. Looking forward to the day you get investigated by TS & have to make massive payouts you crooks.

TOTAL AND UTTER SCAM. DELAYED FOR NEARLY 3 HOURS IN A SERVICE STATION WHERE SOMEBODY WAS KILLED ON THE MOTORWAY AND ALL THESE TOTAL HEARTLESS THIEVES CARE ABOUT IS A PARKING TICKET. THIS COMPANY SHOULD BE CLOSED DOWN. TOTAL THEFT AND THIS SHOULD NOT BE ALLOWED.
REVOLTING MERCILESS SCAMMERS. CANT REMEMBER THE EXACT DATE BUT THESE SCUMBAGS WILL KNOW

When dealing with this company , you should know that they do not look at evidence given by parkingeye ,
I was charged with a parking fine , and the evidence provided was poor sign posing poor lighting , you could not even work out my make of car , anyway i belevie this firm is being paid comission by parking eye , 100% my case was of good supporting docs , where parkingeye was clearly out of order
Assessor bethany in need of retraining or glasses to be worn when reading evidence
Bad company

Let's be absolutely clear about what POPLA is, because they'd rather you didn't know: POPLA is funded entirely by BPA members — meaning the very parking companies issuing the charges you're appealing against are the ones paying for the service supposedly judging your case.

This is a clear conflict of interest. It's like asking a defendant to pay the judge's salary and expecting a fair trial.

The BPA is self-governing, with no links or accountability to the British Government or any other ruling bodies. The parking companies essentially pay into this scheme and, in return, get appeals found in their favour — even when the evidence contradicts. Protection money, some might say. At the very least, a massive conflict of interest.

My own experience? Evidence submitted, completely ignored. Either didn't look or didn't care about the evidence sent. The adjudicator simply rubber-stamped the operator's position with no meaningful engagement whatsoever. This matches the experience of virtually every reviewer on here.

Since the BPA is funded by its members, there is a conflict of interest in it punishing its membership — and there is anecdotal evidence that complaints have not been dealt with as severely as one might expect. That's a polite way of saying the whole thing is rigged.

Research highlights the need for investigation into the approaches used by the adjudication services, including views of users in relation to impartiality, effectiveness and fairness. Translation: even academics can see this system stinks.

My advice: skip POPLA entirely. Take the matter to court. Let an actually independent judge hear your case. Bring the parking companies to court and cut out POPLA and the BPA. You'll get far more justice in a small claims hearing than you'll ever get from a service bankrolled by the industry it's supposedly holding to account.
A corrupt system. An embarrassment to the concept of "independent" adjudication.

Recieved a parking ticket from that upstanding company parking eye appealed to popla as the signage at the entrance did not exist as parking eye stated so you could not even see it popla agreed there was no signage at the entrance and still sided with parking eye ,absolute disgrace of a company ,maybe popla stands for protection of parking eye losing appeals ,the actual answer I recieved was more of a defence for parking eye ,whom are now just increasing the fine week by week ,daylight robbery

I parked at Churchill Hospital Oxford for under 2 hours the charge for which is £2.70 which I paid via the Evology app. I was then fined for underpayment. I appealed this and it has been rejected on the grounds that 50p of that £2.70 is a service charge so I therefore technically only paid £2.20. I now have to pay a fine of £100. Someone needs to take these people to task. This is daylight robbery.

Evology/Parkingeye/POPLA and the BPA are a disgrace. You all work in association with eachother and POPLA is NOT independent. You all individually claim it is not you who is responsible for the fine being pursued. There is a total conflict of interest and you need regulating properly. POPLA even stated when rejecting my appeal that it was "likely" not definite, but "likely", that the missing 50p is a service fee. So they have rejected my appeal on a likelihood. I doubt that will stand up in court frankly. Grow some balls and cancel the charge. Oh, you can't can you because you are funded by Parkingeye. Silly me.

Do u guys genuinely think nobody knows ur not paid for by the big parking companies... cause nobody else does. The BPA that owns it is run by the big car companies...Google it!
Dont even bother posting the same reply as u have to all the others...its clearly not helpful to anyone who posts these review and u literally have thousands of ppl saying the same thing about the reputation of POPLA. Do u perhaps think something might b askew when Trust Pilot is giving such a low score...check out the other companies getting this level it isn't good.
From a person like the many others that got screwed over by u guys..thanks again!

Not sure how qualified these people are but you could get someone from the streets to review these cases.

Popla are a absolute disgrace siding with the parking firm who had zero evidence i parked illegally when infected i parked correctly but they said it was a staff car park only which is a lie.if they had bothered doing there research they would have found out that they were lying.poplar you are a utter waste of time

Scam appeals process for greedy and tricky parking operators

Submitted clear evidence including a paid ticket, but the decision appeared one-sided and favoured the parking company. Important fairness issues were not properly addressed. Very disappointing experience.

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Thank you for responding. However, I submitted clear evidence including proof of payment and concerns about unclear terms. These issues still appeared overlooked. A generic response about fairness does not address the actual problems raised.

I contacted them directly but concerns remained unresolved.

My son is a Uni Student, forgot to top up his account for a parking fine of £2 as last semester he paid by direct debit. We have appealed all the way from £2 to now £110
We are now at court stage, we have paid £110 as it is worrying him and he has really important exams !!
It’s daylight robbery !!!