Popsy Reviews 

جميل جداً جداً

لم يتم استلام الجهاز ابدا وموضح لي انه تم استلامه رغم اني استرديته من قبل شركة الشحن قبل ان استلمه شخصيا
الموضوع مر عليه سنه ونصف ومحد يرد على الايميل ابدا عشان يحلون مشكلتي والنصب اللي صاير
وتمارا يطالبوني بالسداد وانا لا يوجد الجهاز عندي ولم استلمه ابدا
اطالبكم ياشركة بوبسي بالرد علي شخصيا من خلال ايميلي او رقمي وحل المشكله وحل الضرر اللي على حسابي في تمارا بحيث لا يمكنني استخدام تمارا بسبب مديونتكم

حسن التعامل .وارضاء العميل باحسن طريقة والتجاوب السريع

I ordered a mobile phone and they infored before ordering no estimated time showing and after the payment they only confimed on the order. Unfortunatley, The order was isuued 6 July, 2026 and they are not responding since two days prior to submitting this review. Please Popsy app, if you are seeing my review, just reply to me with the estimated time for my order and the reason of delay.

Hello,

My name is Tereza, and I am originally from the Czech Republic. On June 28th, your merchant, POPSY, charged me 300 Czech crowns ($14.08) from my card. Please immediately cancel the order that I did not place with you at all!!! Alternatively, please provide the specific order number, and please explain what it is supposed to be. Thank you for your understanding and for your direct response.

Best regards
Tereza

تعامل جدا ممتاز

Worst customer support and no update on the app. It's been probably a year since I started using it, but support is almost dead. There's no product update. The team is unresponsive, the UI is clunky, and bugs everywhere haven't been fixed in the last year.

Overall, I don't recommend it at all. YC is dumb to fund founders like him.

I haven't bought anything from. Then yet. But. Many people saying they're really good

Dear Mohammed,

Thank you for your response.

I appreciate the update; however, I am concerned by the information provided. You mentioned that the delay is due to customs processing and FedEx handling, yet the FedEx tracking page still indicates that **only a shipping label was created** and that **FedEx has not received the package**. There has been no movement in the tracking information since **22 May**, and the original expected delivery date of **29 May** has long passed.

If the order is indeed on its way, I kindly request that you provide evidence that the package has been handed over to FedEx, along with an updated tracking status or a realistic estimated delivery date. Without this, the information provided appears to contradict the official tracking details.

If the shipment cannot be verified or delivered within a reasonable timeframe, I respectfully request that my refund be processed immediately.

I hope this matter can be resolved promptly, and I look forward to receiving a clear and definitive update.

Kind regards,

Bob Thomas

I ordered a laptop from Popsy 11 days ago (Order ID: 521944). Shortly after placing the order, I requested cancellation and explained the reason through email. Popsy replied that their team would review my cancellation request within 3 days, but it has now been 8 days and the order is still not cancelled.

Popsy has generated a courier tracking number, but the item has not yet been handed over to the shipping company. I am very disappointed because I had a bad experience with Popsy before, where I had to wait 63 days to receive my refund.

This purchase was my mistake, and I requested cancellation immediately. Despite multiple requests, there has been no proper action or update. Based on my experiences, I do not plan to purchase from Popsy again. I am not recommended popsy  for others

The order is very late, 12 days and it hasn't been shipped, and the customer service is bad.

شكرا جزيلا لك علي مساعدتي والإختيار الامثل

I ordered a Samsung Galaxy S22+ from Popsy. The phone I received was not in the condition I expected, so I returned it following their instructions.

The return was completed months ago, and I provided all requested documents, bank details, and payment information. However, more than 4 months have passed and I still have not received my refund.

Throughout this process, I was repeatedly asked to wait for additional days and received multiple promises of updates, but the refund has not been completed.

Based on my experience, I cannot recommend this company. Customers should be very careful and ensure they understand the return and refund process before purchasing.

I will update this review if the refund is finally received.

سرعه وممتازين جدااااااا جدااااااااا وبسرعه الرد وشحن تممتاز جدااا سرعه في تواصل مع مدير ماشاء الله عليه

Excellent implementation of AI into customer service. What I liked the most is the speed and understanding of the local "slang" language.

جواب صريح
Order

Hello Sofia,

Thank you for your update and for initiating the refund successfully.
I appreciate your support.

Please send me the ARN (Acquirer Reference Number) as soon as it becomes available, so I can follow up with my bank if needed.

I have also received the Proof of Refund (POR).
Thank you again for your assistance.

Order Number: 519418

I look forward to your reply by email.

Best regards,
Ghanem

Hello --- I responded on this Thread regarding the email -- Dear Mr Ahmed,

We sincerely apologize for the inconvenience caused.

We have already contacted you by email with the available options, and we will proceed according to your preferred decision. As part of our apology, we have also offered you an upgrade.

Please feel free to reply to the email, and we will take care of everything immediately.

Kind regards,
Sara - Popsy Support Team

* KINDLY PLEASE*!!! Check your email regarding my response. I followed up yesterday many times and get no responses even once! Timeframe says 2-3 days to receive this upgrade offer. Then it should be delivered on Monday. ---

------ Updated ------

I checked my order and it was order confirmed. hopefully this will be fixed and delivered on time! I don't want any shenanigans and headaches please!!!

------ Updated ------

Good Day, I received the watch, But it is not as what promised starlight? apple watch series se 2022? I received series 4, which is a downgrade. You promised an upgrade, I ordered before series 6, and it was not delivered. You offered Upgrade - apple watch series se 2022 starlight - such embarrassing.. There was no even strap. I don't deserve to receive an old series paying a series 6 amount!! SUCH A LIE!!!

I DEMAND A FULL REFUND!!

------- Updates -----------

there was no email from your team! I need a full refund. They offered upgrade due to inconvenience, the series 2 2022 starlight, i received downgraded offer the old model, series 4. How good is that? WHY LYING??

------- New Update ----------

Good Day Kindly I send a new email regarding the Apple Watch Series 4 Old model received - SUBJECT! Kindly fix this wrong item. I want the one which was offered upgrade not the old series downgrade.

I also attached here what I send in email:

Hello, 
I received an old series 4 - just the box and chord charger, not any band strap. Most embarrassing is that I was offered a Apple Watch SE 2022 Starlight Aluminum - which is an upgrade offer due to issues on the previous delivery. This is unacceptable -- I need a refund. 
This issue will never stop you until you fix it in your side. Why do such lie??? if you promised an upgrade then be responsible, be real. How do people will give you good reviews if you are doing such anomaly just for the items being paid right but receiving an old and incomplete items? 
I feel terrible, embarrassed, devastated and most of all, I failed to provide the promised gift for my nephew, telling her that she will received the apple watch se 2 2022 44mm - base on the description offered in an email of your popsy team.

There are 3 photos attached as evidence/proof that the upgrade was offered and yet I receive just the apple watch series 4 watch and chord. Not either a se 2 2022 44mm starlight aluminum ek ek..

------- Updated ---------

* Your order number: 514079
* The email address used to contact us: denrick***@gmail.com
* Your preferred resolution (replacement, upgrade, or refund): Replace it base on the promised upgrade Apple Watch SE 2022 44mm as per mentioned. I will return this old one with the Carrier - once I received the replacement -- Apple Watch SE 2022 44mm Starlight

------- UPDATE -------

Hi, There were no more boxes as well as the plastics. The box looks old and very soft brown. I throw it due to the frustration and disappointment your service has caused. If this invalidates the return process, No need! This is my first and last time purchasing from your company. Will never ever happen again! I will never forget the Upgrade offer - Received downgrade items. Plus incomplete things. There will be no more ways to make these things right! almost 1 month delayed, lack of support responses and assistance, Plus lying on promised things, then this refund will take a long long process.

Ridiculous.

An unacceptable purchase and such disappointing item to give as a gift to a celebrant.

FYI, I purchase via the Amazon, And your old series 4 was kept in defunct box as it is already old and battery drain fast.

Thanks,