Premier Talk Reviews 4.001

Hi, mya was polite and respectful in dealing with a problem. Once again billing was the problem, no supprise there.

Mae was very pleasant and polite and understanding on the telephone and she put my mind at rest following a letter we received which was slightly difficult to understand.

If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. they conveniently lost all their phone call recordings when i requested them. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY. !!!
ALSO. AT LEAST THREE OR MORE OF THE FIVE STAR REVIEWS ARE MADE BY EMPLOYEES THEMSELVES !!! LIES.

Tiahh most kind & understanding and polite at this time great loss

chosen new provider notified P T, of my intention to leave them, and they (PT) immediately sent me 3 texts with link to 3 "switch implications" letters. BUT at same time told new provider they "could not verify me as a customer" so blocked the transfer. Subsequently they have not responded to my emails and texts asking for clarification. They are "locking me in" with no access to contact. I am raising a complaint.
AND in January charged me £85+ for a "fibre transfer" that has not happened. So false fraudulent charge.

I have had to contact this company several times unfortunately. Today I spoke with a lady Tiahh who I hope 🙏 has resolved my problems. Thank you so much for your understanding and being so helpful.

Leanna was very helpfull and explained the error with my Billing Query.
Thanks

Tiahh was very helpful in a tricky situation. I was not happy with the new monthly extra payment. However Tiahh made the pill easier to swallow.

Today I finally got through (the ‘press 1 and we’ll call you back’ definitely doesn’t work)
Oh what a joy and delight to speak with Leanna in Customer Services. She was extremely empathetic as I was ringing about my mums broadband contract (using an LPA). She was extremely helpful and understanding, going out of her way to adjust my mum’s account services according to my many questions. If only I could guarantee teaching her again.

All my questions to Tiahh were answered confidently and clearly, in a friendly way. I don't hesitate to give the five stars - thank you Tiahh.
Peter Wayne

For an extended time I have had no confidence in the service provided by Premier Talk. One of the most severe reactions was to make me feel frustrated, especially as I was continuously billed for a non-existent service.
My landline was cut off by Premier Talk and therefore i have been left with no other option than to terminate all contact and switch provider away from Premier. I had written to them to confirm that I have a care alarm system. I also told them I could not set up the alterations to my landline. The instructions were meaningless. I have been left in total isolation and as an elderly person, have suffered considerable emotional upsets. Not having instant medical response via my telecare device if needed was an additional burden. To leave an 87year old person with no emergency backup is a sad reflection on your service. I have paid my bills by D.D. for many years. I felt very threatened by Premier's responses and continued billing after I had transferred to another provider, which were inadequate, inaccurate and threatening. The implication that I might be accountable for a significant amount of money was an additional cause of anxiety. I was also going to be charged £49, 99 to switch to digital voice which should be free, and I was not prepared to pay. Premier Talk have not dealt with my complaint about these matters, and have recently released my email to 100s of other customers in a data breach.
They send me incorrect bills,They also don't include my account number in any correspondence
I am also not pleased with the way my bill has increased every time. I am a very low user.

I phoned to report a fault and have been on the phone 4 times this week, each time asking when I will get my new router as well as trying to solve my line problem. Neither of which have been dealt with. A week with no phone line and still have to raise a complaint after it's resolved to gain a refund for a line I have not had use off.

Mae was very helpful, friendly whilst remaining professional. She answered my queries in a way that I could easily understand.

One of the worst companies I have had to deal with. I cant advise anyone strongly enough to avoid this company!
1. They cut off the landline of my vulnerable elderly mother and left her without this (and her telecare alarm) and failed to resolve it.
2. As a result we changed her landline and broadband provider on 10th Dec 2025 through one touch switch.
3. Premier Talk continue to bill my mother to this day! 4 months on!
4. We raised a complaint which wasn't even acknowledged for a month.
5. They have failed to deal with the complaint (2 months later).
6. They hassle her with phone calls and emails. The latest email instructing her to re-set up a direct debit (presumably so they can fraudulently take money from her account for services she is not receiving).
7. To make it worse, this email was sent to over 100 customers, and all email addresses were shared, constituting a serious data breach.
8. Premier Talk have failed to follow up this data breach with any information to the customers concerned.
9. My mother has been left distressed and anxious, and now much less able to deal with her own affairs with any confidence.
10. We are now dealing with our billing complaint through the Alternative Dispute Resolution service (CISAS) as it has been more than 8 weeks since we raised the complaint and Premier Talk have failed to resolve it.

My advice is DO NOT go near Premier Talk, or any of its related companies - Transparent Telecom Ltd, Digital Fibre Connections Ltd. Check out Companies House, Transparent Telecom Ltd is in liquidation (previously subject to compulsory strike off) and has the same Director as Premier Talk.
If you are having issues with Premier Talk, check out the Alternative Dispute Resolution Service (all telecoms companies have to do this, and it is an independent service, and should be referenced within their complaints policy).

Had a email today not just sent to me but to many many other people so they have my private email address and I have theirs,and have had emails intended for this totally incompetent company sent to me?? Breach of data protection?? Have emailed them which they probably won't read.

Added extra charge for monthly digital fee this time!! I haven't even gone digital, and won't with them, as I keep telling them i don't want to enter into any more contracts with them or any company associated with them still waiting for a copy of any contact which I have requested. The data breach email last week wasn't sent from PT it was sent from transparent telecom email address who went into liquidation last year.

Tia was very helpful and sorted the over payment, made the process very bearable

Was a good service.
Thank you

The support I received from Ruby was excellent. She listened carefully to my concerns, carefully and clearly explained the situation and solution. I found her polite and courteous and extremely professional and efficient
I can’t remember the exact date so it’s a guess

Leanna, is a true asset to your company, she listened to my issue checked the system and updated me that my recent complaint had been registered, and apologised that this had not been acknowledge. A simply email update would have saved the need for me to call. She explained the next steps and I felt that she had tried her hardest to deal with my problem and ensure the process was in hand. Lovely friendly and polite girl. Thank you.

The ladies on the phone were very good
The service was let down by the fact that they talked about a letter that was sent out previously which I never received
Infact I have not received any correspondence on the contest they had been changes and the only way I found out is a change to my bills