The packaging is ok but I don’t understand why the box of injections are damaged You need to give proper instructions to the driver not to place heavy box on top of the order when they arrange it in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I will recommend private doc , they are genuine and they always stay in touch. The very thoughtful about the delivery every details they will tell you.
Bedrijf heeft geantwoord
Prompt and supportive service for private and prescription medication. Great support network. They go the extra bit to make medication management as easy as possible. Out of stock medication is sorted... Toon meer
Bedrijf heeft geantwoord
they were thorough, some companies refused me, but this one seemed to have real Dr.s asking me extra questions to make sure I was able to have the medication. I feel I can ask anything, responses are... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PrivateDoc is a UK-based online clinic regulated by the Care Quality Commission (CQC). Prescriptions are issued by GMC-registered doctors, ANP nurses and prescribing pharmacists. Medicines are supplied from our pharmacy partner registered with the General Pharmaceutical Council (GPhC) when a prescription is issued. Let us look after your health from the comfort of your own home. We are here to guide you through your treatment journey and get you the right medication to improve your health. We'd love for you to join our thousands of happy customers, with our simple online process and fast delivery. We pride ourselves on going the extra mile for our customers, with a variety of support packages designed to work for you; it's what we do best.
About PrivateDoc
Geschreven door het bedrijf
- Leading Online Clinic
- Our branded and generic medications are sourced and dispensed by a registered UK pharmacy. PrivateDoc Limited is regulated by the Care Quality Commission (CQC), and our service meets all national CQC standards.
Contactgegevens
Unit 7, Wharfside House, IP14 1RD, Stowmarket, Verenigd Koninkrijk
- 0333 358 0200
- care@privatedoc.com
- privatedoc.com
4,7
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
16 januari 2026
Antwoord van PrivateDoc
Many thanks for the 5 Star rating review Tracy
Kind regards
Min
Antwoord van PrivateDoc
Thank you for your review Emma
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Alternative items sent when out of stock
Ordered hrt patches 100 strength. They sent me double at 50 as they were out of stock but didn't let me know by email. I wouldn't have ordered if I had of known and tried elsewhere as Im not happy having to wear double patches for the next 3 months. If they were out of stock this should have been stated at ordering instead of taking my £60 for a substitute
15 januari 2026
Excellent customer service, thoroughly recommend.
A really easy to use, professional website. Swift communication from you with ability to respond to your queries easily. Excellent dispatch time. Informative website in general.
14 januari 2026
Antwoord van PrivateDoc
Thank you Zara for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Antwoord van PrivateDoc
Thank you for your 5* review Beatriz. We really appreciate the feedback.
Kind regards
Min
Antwoord van PrivateDoc
Many thanks for the 5 Star rating review Kadir
Kind regards
Min
Great updates,communication and delivery
13 januari 2026
Antwoord van PrivateDoc
Thank you for your review Karen
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Great service all round
Great service all round. The team are very professional, experienced, caring and friendly. Any queries are dealt with quickly. Fast delivery of prescriptions. Highly recommend.
24 oktober 2025
Review zonder uitnodiging
Antwoord van PrivateDoc
Thank you so much for your lovely review jane!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Quick and efficient service and easy to…
Quick and efficient service and easy to use
30 december 2025
Antwoord van PrivateDoc
Many thanks for the 5 Star rating review
Kind regards
Min
Great experience
Great experience, medication came quick and still have advice and support to help me through my journey.
31 december 2025
Antwoord van PrivateDoc
Thank you Christina for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Antwoord van PrivateDoc
Thank you so much for your lovely review Andrew!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Clumsy
Clumsy, confrontational and remarkably unprofessional.
Here's their response when informed they were about to receive a negative review on TP...
"Sadly, based on this threat, you have caused a breakdown in our professional relationship with you.
Hence, we have made the decision that we will not be continuing to prescribe this or any medication for you now or in the future."
So be careful before you leave a review!
30 december 2025
Review zonder uitnodiging
Antwoord van PrivateDoc
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience felt frustrating. As a clinician-led medical service, all prescribing decisions are made on an individual basis and must be guided by patient safety, clinical judgement, and the professional responsibility of the prescribing clinician.
In some cases, this means we are unable to prescribe a medication or dose requested, even when there are differing interpretations of publicly available guidance.
These decisions are never taken lightly and are not intended to be confrontational, but rather to ensure care is safe, appropriate, and clinically responsible.
Where communication has not landed as intended, we do take that seriously and review interactions internally to identify learning and improve how we support patients.
We’re always happy to discuss concerns directly and respectfully. If you would like to do so, please contact our Patient Experience Team at care@privatedoc.com
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Sharon.
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Antwoord van PrivateDoc
Many thanks for the 5 Star rating review.
Kind regards
Min
From Consultation & delivery of…
From Consultation & delivery of medication definitely 5 stars ✨ I rate also any inquiries via emails response time very efficient. 😀
18 december 2025
Antwoord van PrivateDoc
Thank you so much for your lovely review Saira!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Great service
17 december 2025
Antwoord van PrivateDoc
Thank you for your 5 Star review Ian
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Great understanding of the patient care…
Great understanding of the patient care and always ready to answer questions
11 december 2025
Antwoord van PrivateDoc
Thank you for your 5 Star review.
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Very thorough questionnaire before…
Very thorough questionnaire before ordering. Good support and always available for questions and answers. Quick delivery.
11 december 2025
Antwoord van PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Shabana
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Fantastic service
11 december 2025
Antwoord van PrivateDoc
Thank you Roy for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Antwoord van PrivateDoc
Thank you so much for your lovely 5 Star review Diana!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
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