Llevo mas de 4 meses hablandoles al servicio al cliente nunca componen nunca cambian dicen unicamente espera te mandaremos un correo para cambiartela y pasa el tiempo Luego nunca no hacen nada no g... Toon meer
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Lees wat reviewers zeggen
if you are running a small print business or plan on it and want control over your production and care about the quality output the Procolored p13 is a great investment. It bridges the gap between hob... Toon meer
Le début a été chaotique, la machine procolored K13 lite White commandée au mois d’octobre devait arriver fin décembre mais à la place j’ai reçu la rose rapidement. Le service clientèle est vraiment à... Toon meer
I bought the Procolored F13 + Oven combo from the 2024 Black Friday sale. Almost a year later, these machines have worked well. I did have an issue with the oven's switch, but the tech and after-sales... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Procolored. Trust in our printers which are tailored for lightweight print-on-demand tasks. Start your business with us to personalize products with colorful design and high-quality prints. Procolored keeps pursuing user-friendly experience and reliable technology to sparkle your joyful journey of producing attractive items.
Contactgegevens
1180 Centre Drive, Unit B, 91789, City of industry, Verenigde Staten
- +1 877 717 1666
- support@procolored.com
- procolored.com
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I enjoy the printer
I enjoy the printer. I have been an owner of the L1800 dtf printer the last 3 years. I love the engineer Peter, he is so helpful.
The engineers was very helpful with…
The engineers was very helpful with helping me to resolve my issue. They are very fast and very professional
Engineer Gaffiy was really helpful and…
Engineer Gaffiy was really helpful and did not give up on our printer
Best DTF printer!
Purchased the Procolored F13 DTF printer and I absolutely love it! Print quality is great and the pictures are vibrant in color compared to others DTF printers. This printer is so easy to use and maintain. I live everything about it and it’s super happy with the print quality. This is a game changer for my small business. Thank you Procolored.
K13 lite Printer is great
K13 lite Printer is great. Oven came in dinged and damaged. Took a lot of back and fort for help but eventually taken care of for compensation. Hoping they follow through with promised compensation.
communication is great
Good Work Ethic
Always try their best to work out any issues I have and do not stop trying until I am happy with the results
I started an online chat for support
I started an online chat for support, and I was taken care of right away. Quick fast service and Tony was very patient and helpful answered all my questions. I cant wait to start my DTF journey. I fell that if I run into any problem I will be taken care of ASAP. Very much recommend Procolored.
I have had my pro colored for just…
I have had my pro colored for just about seven months. I have had more issues with it than anything else not printing right clogging and now I had to repair everything and get all new stuff and I’ve been waiting over four weeks for it. I am unable to contact anybody because nobody is obviously there I get hung up on the phone. I get told my order has not been found which I clearly have a receipt for and then I’m also told nothing when I communicate with the AI message board says there are people are off-line so who is the customer service for this company? Who is the CEO? Maybe a lawyer should be involved on this Because this obviously is not a true company if it’s gonna be taking my money and not sending me my product.
Procolored is a great and amazing…
Procolored is a great and amazing product, I bought a p13 and it's the best thing that's ever happened to my business, the software is quite user-friendly and if questions arise, the technical support is always ready to help and solve, they are very kind, understanding and professional!
Completely impressed by the company
Completely impressed by the company, and product. Beautiful color options and honestly the customer service was what truly set this company apart from the rest! I had trouble (due to my company) the representative logged in and remotely did everything for me. I can’t wait to see what other products I end up with in the future!
Engineer Tony was great
I worked with Engineer Tony, he was patient and responsive in chat, he help me get my white ink flowing again
Procolored has fantastic customer support!
This is only the second time that I've had to contact customer support at procolored in the last year. (Both times because of things I did rather than the machine itself.) Every engineer and customer service person I worked with was extremely helpful and did everything they could to get me back up and running.
They're a Great Company
El equipo de Procolored siempre ha…
El equipo de Procolored siempre ha cumplido con la asistencia y con la ayuda, ahora tienen un servicio mucho mas rapido y profesional.
Great customer support
Helpful with any problems I’ve had. Technicians very helpful and cover any problems I’ve had with the machine. I would definitely recommend the
SKETCH TRADING CARDS BY COLLECTABEES
I recently received my ProColor V11 Pro in the mail and this thing is a BEAST. I work with artists all over the world and we will be using this to create more Trading Cards through Collectabees LLC!
I immediately had an issue after setup (user error) and the support staff had it set straight in no time!
I also received the P13… First of all
I also received the P13… First of all, the installation is unnecessarily complicated — for anyone without some technical knowledge, it’s a complete waste of time right from the start.
Once the installation is finally done, I’ve now spent two months wasting hours with the support technicians in the chat. They have you disassemble and reassemble random parts of the machine, thinking it will fix the issue — but we’re just going in circles. To this day, there’s still no solution: only about one out of four prints actually works, and then the same errors come back again.
I’m not asking for a refund, but for an actual solution — I just want the machine to work properly.
Be careful before investing in these machines — you’ve been warned.
here's their answer : Additionally, as your printer has exceeded our return window, we regret that we are unable to process a return at this time. Should our engineer be unable to resolve your issue through online assistance, we will provide further solutions. Thank you.
I've been contacting them " 2 days after receiving this bad printer "
I ordered a k13lite and I’ve had it…
I ordered a k13lite and I’ve had it about 2 weeks now. This is my first attempt at dtf printing and so far I’ve had a few minor mishaps but that’s expected when learning something new. Most of the fixes have been fairly easy and for issues I couldn’t resolve customer service was able to help me pretty quickly. I love the ease of the software for those new to dtf. Setting up the printer wasn’t bad and if you do run into issues they have a lot of helpful videos. So far I’m enjoying my printer and I hope to continue to grow and expand my business with team procolored
I did a preorder so had to wait a bit…
I did a preorder so had to wait a bit for my printer but I am so glad I did. It is incredible and the colors are amazing
Ultimate Small Business Printer
Hello everyone! I've been using the Procolored K-13 Lite DTF printer and let me tell you - this printer is an absolute game-changer. It's consistent and incredibly easy to work with. No issues, no complications- just flawless prints every single time. It's the perfect machine for a small business looking to offer professional-quality results from home. I'm genuinely impressed and completely obsessed with its performace!
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