Project EV Reviews 

Very helpful response to resolve several EV charger queries, thanks

Wanted to mention Jacque Khan at Project EV for his exceptional customer service. He was patient and assisted me step by step to set up my EV charging account and all the required fucntionality and settings. Outstanding. Thank you.

I Had a problem connecting to our new home charger but thanks to jac he walked us through the set up,he was so patient with me and made sure I understood everything,I have had to call project ev a few times and the customer care is second to non !! Keep up the good work and a big shout out to jac and all the staff

Very helpful understanding and patient with me, thank you

I have made a call today regarding Wi-Fi changes to my EV charger, I was served by Jacque Khan he was very efficient and professional and he sorted my problem out got me back up and running within minutes and I i’m very grateful for that service.

Really impressed with the help I got from Lewis. He was highly knowledgeable and was determined to solve my problem. Everything was backed up and running within a few minutes. Thanks, Louis. You’re a great help!

Phoned Project EV as I having issues charging my car at home.
I was greeted by a very friendly Paul Kolawole.
Paul was an absolute delight to talk too. He was professional, calm & very patient. Paul talked me through step by step & stayed on the call to make sure everything was working & I was happy with the outcome. An absolute gentleman. Thank you a Paul :)

I have been using the Project EV charger for a while now and I run into some issues with the charger where i cannot charge at all. Hence, I called them. Waiting time understandably long, but the customer service is top notch. I was served by Paul Kolawole. He is very knowledgeable, knows what he is advising inside out, spotted the issue straightaway when I told him what is happening and the issue was sorted in a few minutes.

For info - I bought a new build house in Apr 2024 and an EV-IQ Pro 7 electric car charger was installed on the house when I bought it.

I got in touch with Project EV as my charger cable was stuck and I found the charger regularly tripping the fuse on the box resulting in the car charging for roughly an hour overnight (insufficient time for any serious range).

After going through several steps to release the cable, it became apparent a call out would be required, which was also relevant to check why the fuse was tripping so often. As the charger was installed in Feb 24 and I've only used it since Feb 25 I was disappointed to learn the charger was no longer under warranty to cover labour costs. The charger was installed on a new build I'd purchased but because the charger was manufactured in Nov 22 the 3 year parts and labour warranty only covered from 6 months after the manufacturing date (May 23 - May 26).

As the charger was only installed and used for a relatively short time I didn't want to pay for labour on the repairs (the bulk of the costs) as the product was evidently low quality anyway.

Overall I was disappointed that the product only worked for just over a year and more so that upon failing the company is barely responsible for repairs based on the time the charger spent in a box before installation. I could accept the warranty may have started before I technically bought the house, but it seems crazy that the warranty is purely based on manufacture. That means at least some of it's warranty period happened whilst it's in their warehouse? Which seems very strange to me.

I guess the main points are the charger didn't last very long before having problems and the warranty clock that includes the time Project EV owned the device is garbage. There are other issues so I'll just mention a few - low quality app, couldn't use the cheapest tariffs on Octopus, the design means removing the cable from the charger can graze your skin because it's so close to the wall.

I had an issue with my charger, Jacque Khan was excellent. He talked me through the process, whilst being patient and supportive . The customer service I received was first class! Thank you .

Really helpful and knowledgable support staff. Paul helped me reconnect my charger to a new broadband provider really quickly. Thanks

Paul Kolawole did a great job. Got everything working and tested while i was on the line.

Spoke and got through to Lewis who talked me through connecting my charger. What seemed a nightmare task was made to be easy with Lewis guiding me through step by step. Thanks Lewis 👍

The user experience of Project EVs public site charge points is a shambolic mess of epic proportions. The reasons are numerous. Here are a few: (1) two apps with near identical names and logos each of which are incompatible with the other. Download the incorrect app and you receive an erroneous message that the "charger is bound by another user" in an empty car park (2) proceed to scan the on screen LED QR code as indicated and receive a message "charger not found" with no help as to what the charger ID number should look like (3) locate a non-illuminated secondary QR code on a panel on the side of the charge point, scan that, receive the same message, manually type the 4 digit code below it and breath a momentary sigh of relief that at last the charge point has been identified. (4) attempt to connect and start the charging process to find the app does not sync with Google Pay or other wallet apps or offer a photo card scan option. Proceed to manually enter physical card details under candle light (Android smart phone) (5) attempt to call helpline to message that it offers no out of working hours support to assist with navigating through this mess (6) inadequate night lighting at charge point. I hope ProjectEV reads this and passes it to its dev team to sort all these issues out with a prompt phone app update, sets up a 24hr support line using one of the many cost effective options available to businesses, and updates it's signage and lighting.

We recently moved into a property which has a Project EV charger. We bought an electric vehicle 2 weeks ago. The charger worked once, but not again. I have spent hours trying to resolve the problem. However I spoke to Oways from Project EV Support Team today and he was fantastic helping to resolve our problem. Apparently it needed a firmware update. He was so helpful and made my day. Thank you so much Oways. Regards Debbie

Thank you so much to Lewis and Jacque.
After buying my new car I just couldn’t get the Project EV charger to work.
With there help, penitence and expert knowledge I was up and running fairly quickly. Thank you again, very much appreciated. Gina Walters

We have a project EV charger (not installed by us but the house builders) which had an issue and stopped charging our car mid-charge. We phoned tech support and were put through to Uways who was fantastic, he sorted the problem very quickly and managed to get it working again. It needed a software update. We would definitely recommend their services.

A fault occurred on my Project EV charger, and after contacting the customer service team I walked through step by step by Lewis and my charger is now back fully functional and working as expected. Thank you.

Sam Philips was very kind and helpful on the phone and resolved the issue. Also did an update on the system. Resolved the issue fairly quickly which was great. Thanks

Worked through the problem despite signal challenges involving a ring-back! Sorted in one go!