I accidentally ordered the wrong product so got in touch with Protool via email. Customer support is excellent. Replies are very quick and so easy to deal with. The product itself is of superb qual... Toon meer
Bedrijf heeft geantwoord
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…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Toon meer
Bedrijf heeft geantwoord
Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Toon meer
Bedrijf heeft geantwoord
Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Protool Ltd is a family owned business and an independent supplier of high quality precision tools. We pride ourselves on our products, supplying high quality tooling at the best possible price and helping our customers reduce their costs. Our clientele include Precision Engineering Companies that specialise in the Aerospace, Medical and Formula 1 industries. We aim to ensure excellent customer service at all times and will always go that extra mile to achieve the outcome for our Customers. Our main goal is to keep improving in all areas of Quality and Service, working closely with our Partners, to ensure future success in a very competitive market.
Contactgegevens
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Verenigd Koninkrijk
- 0844 335 8984
- protool-ltd.co.uk
4,7
Uitstekend
89 reviews
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I accidentally ordered the wrong…
I accidentally ordered the wrong product so got in touch with Protool via email. Customer support is excellent. Replies are very quick and so easy to deal with. The product itself is of superb quality. Highly recommended!
7 mei 2026
Antwoord van Protool Ltd
Hi Carole,
Thanks so much for your great 5* review, we always try to help where we can and appreciate feed back, looking forward to working with you again soon 😉
Nice experience Staff are very helpful and interested…
Staff are very helpful and interested in providing a good service making us the customer feel valued.
15 april 2026
Review zonder uitnodiging
Antwoord van Protool Ltd
Thanks for the great review Bill 😁We always do our best to help the customer, and look forward to working with you again soon.👍🏼
Very fast delivery and had stock of…
Very fast delivery and had stock of some niche tooling that I needed
10 maart 2026
Antwoord van Protool Ltd
Hi 😁
thank you for your 5* review, so pleased we were able to assist in the tooling you required and was a speedy delivery 👍🏼
Antwoord van Protool Ltd
Hi Phil 😊
Thank you for taking the time to leave a review, we try to let the customer know as best as possible regarding stock and availability and always try to keep our prices as competitive as we can.😁
Good range of products and service
11 maart 2026
Review zonder uitnodiging
Antwoord van Protool Ltd
Thanks for the 5* review Mark 😊
fast and efficient service
9 februari 2026
Antwoord van Protool Ltd
Hi Steve,
Thanks for the 5* star review 👍🏼hope you shop with us again soon.
Buying experiance
Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need to call to confirm whether parts will arrive.
11 februari 2026
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Jeremy,
Many thanks for taking the time to leave a great review, it's always great to speak with customers over the phone especially if we are able to help😊and it's great you find the website so helpful and easy to use👍🏼we try to make things as easy as possible for our customers 😁
Happy with Protool services
Great service, very quick on response, the team are very friendly. I would give 5 stars but sometimes items have taken a while to be delivered.
5 februari 2026
Antwoord van Protool Ltd
Hi Dave,
Thank you for taking the time to leave a review and glad that in general you have a positive experience with Protool 😁Unfortunately sometimes if items are out of stock deliveries can take a little longer than we would like and for that we apologise, although we do our best to keep the customer informed of any delays once we are aware of them.😊
Polite and helpful
Staff are very helpful and polite.Goods that were in stock were dispatched same day and back orders were quick in coming through .
3 februari 2026
Antwoord van Protool Ltd
Hi Graham,
Many thanks for your great review, we appreciate your comments and always try our best to help 😊and we always try to dispatch orders as soon a possible 👍🏼
Thanks for your help placing an order…
Thanks for your help placing an order and getting it shipped. Lucy was very helpful.
Gary
Desert Cutting Tools
30 januari 2026
Antwoord van Protool Ltd
Hi Gary,
Many thanks for your 5* review, Lucy is a great member of the team and we are pleased she was able to assist with your order 😊
Hopefully we will get the chance to work with you again in the future, and if you need any help, just give us a shout.😊
Really quick response times and fast…
Really quick response times and fast delivery
17 december 2025
Review zonder uitnodiging
Antwoord van Protool Ltd
Hello Hayley😊
Thank you for you 5 * review, we always try our best to reply and respond ASAP, so appreciate your feedback 😁
Years of positive experience.
We've been using Protool for several years and always been pleased with their quality and technical support. Most items are delivered next day, and they'll always let you know if anything is likely to be delayed, giving you the chance to look elsewhere, if necessary.
17 december 2025
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi David 😊
Thank you for taking the time to leave a review, we're so pleased we have been able to help you over the years and that you are happy with the service you receive.
look forward to working with you again in the future😊
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff
A wide range of products and very easy to find what you are looking for.
17 december 2025
Review zonder uitnodiging
Antwoord van Protool Ltd
Thanks for your review Steve,
So pleased we were able to help you and that you and find the website easy to navigate 😁
excellent service
2 december 2025
Antwoord van Protool Ltd
Hi Richard,
Many thanks for your 5 star review.👍🏼
Antwoord van Protool Ltd
Hi 😊
Thank you for your review, so pleased you were happy with your purchase and at a great price.
Antwoord van Protool Ltd
Hi Trevor,
Many thanks for your 5* review 😁
Antwoord van Protool Ltd
Hi Lee, Thanks for another great review👍🏼and thanks very much for you loyal custom😁Glad we were able to help again.
Great range of tools offer good value
Great range of tools offer good value
2 juli 2025
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Ben,
Thank you for your 5 * review 😊Pleased we were able to help with what you required and hopefully can again in the future.
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