I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Toon meer
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Lees wat reviewers zeggen
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Bedrijf heeft geantwoord
Reasonable price and quick delivery. A great selection of tools as well plus an easy to use website.
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contactgegevens
Unit A, BD19 4DH, CLECKHEATON, Verenigd Koninkrijk
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,5
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I don't know if this was a Cutwel…
I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The man I spoke to managed to track the parcel, it was on its way back to Cutwel! It had made it onto the delivery van without any destination label on it. The response form Cutwel support at his point was very good. As there was stock of the parts I had ordered he got another order raised and shipped immediately. This second parcel did indeed arrive next working day.
23 juni 2026
wrong items sent also no communication…
wrong items sent also no communication some items where on back order
17 juni 2026
Poor Delivery Performance
Ordered on Friday 19th June, with 48 hour delivery, received one week later! Had to go to a local store on the Tuesday and buy another one as could not wait.
19 juni 2026
Reasonable price and quick delivery
Reasonable price and quick delivery. A great selection of tools as well plus an easy to use website.
19 juni 2026
30 day delivery
Goods were not in stock. 30 day delivery. Simply couldn't wait that long.
17 juni 2026
Antwoord van Cutwel
Thank you for your review we really appreciate it.
Antwoord van Cutwel
thank you for taking the time to leave us the review, we really appreciate your comments.
Excellent quality and helpful staff.
10 juni 2026
Antwoord van Cutwel
Thank you for your comments, we really appreciate you taking the time to leave us this review.
Antwoord van Cutwel
Thank you for your review, we really appreciate your comments.
Good communication from customer…
Good communication from customer service, and importantly, they used a reliable carrier.
6 juni 2026
Antwoord van Cutwel
Thank you so much for your comments and the 5 star review, it means a lot to us. I'll pass this on to the team.
Antwoord van Cutwel
Thank you so much for taking the time to leave us this review, hopefully we'll hear from you again soon.
Kind Regards
Caroline@ Cutwel
Antwoord van Cutwel
Thank you for taking the time to leave us a review, and for the 5 star rating, we really appreciate it.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for your review, I'm really happy to see your order got to you in the end, albeit later than we would have hoped, we really appreciate your time and patience whilst we got this sorted for you.
Kind Regards
Caroline@Cutwel
excellent service
4 juni 2026
Antwoord van Cutwel
Thank you for your review, we really appreciate it.
Kind Regards
Caroline@Cutwel
Disappointed
I was disappointed as I ordered 2 off 2.65mm drills but I received 2 off 2.6mm drills, as measured with a micrometer. Furthermore the package was grossly oversized for the product.
4 juni 2026
Antwoord van Cutwel
Thank you for the review. I’m really sorry for both the incorrect drill sizes and the oversized packaging, we appreciate you taking the time to let us know.
Regarding the packaging, we had unfortunately completely run out of our smaller jiffy bags on the day your order was due to be dispatched. Rather than delay your delivery, the team used the next available size so the order could still leave the same day. We understand this wasn’t ideal and apologise for the inconvenience.
As for the drills, we’re very sorry you received 2.6 mm instead of 2.65 mm. We’d be happy to either credit the cost back to you or arrange replacements to be sent out free of charge. If you’d prefer replacements, we’ll have them checked by one of our technical team before dispatch, as your feedback may have uncovered a labelling error that we want to investigate.
Kind Regards
Caroline@Cutwel
quick and easy got what i wanted
2 juni 2026
Antwoord van Cutwel
Thank you for taking the time to leave us a review and for your 5 star rating, we really appreciate it.
Easy ordering and great delivery…
Easy ordering and great delivery service. The Web shop description of parts could be more detailed as I sometimes find it lacking but normally this can be fixed with a phone call
2 juni 2026
Antwoord van Cutwel
Thank you for taking the time to leave us this review and for your valuable feedback regarding product descriptions, if you do ever get time please drop me an email on c.cooke@cutwel.net or give me a call on 01924 869610, It would be great to find out the products you were looking at and what information you'd like to see going forward 😊
Kind Regards
Caroline@cutwel.net
Antwoord van Cutwel
Thank you for taking the time to leave us this review and for your 5 star rating.
Easy to use website
Easy to use website, competitive prices and fast, well packed delivery. Will certainly be using them again!
1 juni 2026
Antwoord van Cutwel
Thank you so much for your comments and 5 star rating, it's much appreciated.
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