I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Toon meer
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Lees wat reviewers zeggen
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Bedrijf heeft geantwoord
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Toon meer
Bedrijf heeft geantwoord
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contactgegevens
Unit A, BD19 4DH, CLECKHEATON, Verenigd Koninkrijk
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Cutter delivery…
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it just said “180 days”. Presumably this means the balance will be delivered within 180 days? Any chance they could be delivered a bit sooner? A few more words of explanation would have been more helpful.
31 maart 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you taking the time to explain what happened with the cutters. It’s good to hear the ones you received arrived quickly and are working well, but we understand why the “180 days” note caused confusion. Your comments are helpful, and we’ll make sure the wording on delivery notes is clearer so it’s obvious when the remaining items are due.
Kind Regards
Caroline@Cutwel
simple to find and order what i needed
simple to find and order what i needed, speedy and hassle free all round, thamk you
15 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you mentioning how easy the website was to use, it's always good to hear it’s working well for customers.
Kind Regards
Caroline@Cutwel
Great service and communication
Great service and communication. Product as described. Not the cheapest but good value noting the quality. Recommended.
14 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate your comments on the service, communication and product quality. It’s great to hear you felt the value matched the standard and that you’d recommend us.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you finding the website simple to navigate and are glad the process was clear and quick.
Kind Regards
Caroline@Cutwel
Product details are misleading
The product details are very misleading, the details very clearly state 10pcs so i thought i was ordering 1 pack of budget blades yet only 1 individual blade was delivered. Maybe my mistake for lack of knowledge on the price of these things but the description definitely needs clarifying.
10 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you pointing out the confusion around the product details, and we understand why you felt the description suggested a pack rather than a single blade. Your feedback is helpful, and we’ll make sure the wording is reviewed so it’s clearer for future orders.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for your 5 star review, we really appreciate your feedback.
Website was straightforward to use and…
Website was straightforward to use and delivery was super speedy! Excellent supplier.
10 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know the website was easy to use and that your delivery arrived so quickly. Great to hear you rate us as an excellent supplier.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know your tapping collet arrived quickly. Always good to hear delivery was prompt.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know everything arrived just as you expected. Always good to hear an order lands smoothly.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you highlighting the good quality, the range available, the packaging and the pricing. Always nice to hear everything landed as expected.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know you still hadn’t received your order, and we understand how frustrating that is. Your feedback is noted, and we'll keep trying to improve.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for taking the time to leave a rating, we appreciate it.
Misleading carriage charges
When ordering using the Website it says carriage paid on ALL orders over a certain value.
This is NOT the case.
If ordering liquids you go through the whole transaction (still says carriage free) it's not until you go to the final order review that it then informs you that it in not carriage paid and the cost is added to your order.
Very misleading.
7 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you raising this and understand why the way the carriage charges appear online felt misleading. The team have already looked into your order and done what they can to explain the situation, but we do take your comments on board. Your feedback helps us improve how this is shown on the website so it’s clearer for future orders.
Kind Regards
Caroline@Cutwel
Ordered at 5pm and received the next…
Ordered at 5pm and received the next morning, parts received were good quality and good price.
7 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know your order arrived the next morning, especially after placing it at 5pm. Great to hear the parts were good quality and good value too.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. I’m so sorry your delivery hadn’t arrived at the time you wrote this , we appreciate you letting us know, and we understand how frustrating that situation was. Your feedback helped us flag the delay internally so the team could investigate what went wrong and get things moving for you.
Kind Regards
Caroline@Cutwel
QUICK & EASY ORDERING
A GREAT ONLINE PORTAL TO SEARCH FOR PRODUCTS AND OBTAIN CORRECT ORDERING STOCK CODES. DELIVERY WAS FAST TOO.
1 april 2026
Antwoord van Cutwel
Thanks for the review. Great to hear the website was easy to use.
Antwoord van Cutwel
Thank you for the review, we appreciate hearing everything went smoothly for you.
Cutwell asked, I shall provide
Cutwell sent an email asking for a review, unfortunately my last two orders have been troublesome.
Both orders (a few months apart) was ordered on their website, all items in stock and next day delivery expected. Next day came and nothing, called up and staff were extremely apologetic and offered next day before 1. The first order I accepted, the order arrive as promised. My recent order I had to cancel because I needed that order for that day, (yes I left it late and I’m somewhat to blame) however a service is offered and should be meet, it wasn’t the courier fault as the items wasn’t sent.
It’s strange that this has happened twice.
But on a positive! Before these two instances I had no issues at all and rated Cutwell highly. Hopefully my next order will be fulfilled without any drama.
31 maart 2026
Antwoord van Cutwel
Thank you for taking the time to share such a detailed review. We appreciate you explaining what happened with your recent orders, and we understand how frustrating it must have been to expect next‑day delivery twice and not have the items sent out on time. It’s good to hear the team were apologetic and tried to put things right, but we completely recognise why the situation was disappointing, especially when you needed the items urgently.
We also appreciate you mentioning that, before these two instances, everything had always gone smoothly and you rated us highly. Your feedback is genuinely valuable, and we hope your next order is back to the reliable service you were used to.
Kind Regards
Caroline@Cutwel
Package didn't arrive the first time…
Package didn't arrive the first time but staff were very helpful and re-sent. Only lost a star as I did expect to have my next day delivery refunded
26 maart 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know what happened with your delivery, and we’re glad the team were helpful in getting a replacement sent out quickly. We understand why losing the next‑day delivery fee affected your rating, and your feedback on that is genuinely appreciated.
Kind Regards
Caroline@Cutwel
Great service from Cutwel
Ordered some Lathe parts from Cutwel recently, the parts arrived next day, were very well packaged and the parts were high quality, very pleased.
28 maart 2026
Antwoord van Cutwel
Thank you for the great review. We appreciate you sharing your experience and it’s really good to hear your lathe parts arrived next day, were well packaged and the quality met your expectations. Always nice to know you were pleased with everything.
Kind Regards
Caroline@Cutwel
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