I don't know if this was a Cutwel problem or a courier problem. Ordered 5 items, all in stock for next day delivery. Nothing arrived! After a further two days with no delivery, I called Cutwel. The ma... Toon meer
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Lees wat reviewers zeggen
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
Bedrijf heeft geantwoord
Not being very knowledgeable about machining I have leaned on the sales support team at Cutwel to guide me through. The website is very good but when I had questions Nathan was able to help me. They w... Toon meer
Bedrijf heeft geantwoord
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Cutwel are one of the UK & ireland's leading engineering tooling suppliers. With over 25,000 products in stock and expertly trained staff, we can offer our customers unbeatable value and quality.
Contactgegevens
Unit A, BD19 4DH, CLECKHEATON, Verenigd Koninkrijk
- 01924 869 610
- sales@cutwel.net
- cutwel.co.uk
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Very professional company would…
Very professional company would recommend this company to anyone
26 april 2026
Antwoord van Cutwel
Thank you for your lovely comments and 5 star review, we really appreciate it.
Once again let down by DPD
6 mei 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know you were let down by DPD again, and we understand how frustrating repeated delivery issues can be. Your feedback is noted, and we’ll keep doing what we can on our side to minimise problems like this.
Kind Regards
Caroline@Cutwel
Great company to deal with .
Great company to deal with from initial contact to delivery
21 april 2026
Antwoord van Cutwel
Thank you for your feedback and 5 star rating, we really do appreciate it.
Excellent service as always
29 april 2026
Antwoord van Cutwel
I'm so glad to see your 5 star review, we really appreciate it.
Very good price.
28 april 2026
Antwoord van Cutwel
Thank you so much for taking the time to leave us a 5 star review, we really appreciate it.
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know the transaction was straightforward and hassle‑free, great to hear everything went smoothly from start to finish.
Kind Regards
Caroline@Cutwel
The product and quality type is…
The product and quality type is exceptional, delivery, the way in which the product is packaged unsurpassed. The company offers an excellent service.
26 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you taking the time to share such positive feedback, it’s great to hear the product quality, packaging and delivery all stood out for you. Really pleased the overall service hit the mark.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know your order arrived quickly and that you were pleased with the product, it's great to hear both delivery and quality were spot on.
Kind Regards
Caroline@Cutwel
Item was sent to the wrong address
Item was sent to the wrong address. Which is impressive as it was an online order and all the forms were filled out at that point.
28 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know the item was sent to the wrong address, and we understand how frustrating that is, especially when everything was entered correctly online. Your feedback is noted, and we’ll make sure this is looked into so it doesn’t happen again.
Kind Regards
Caroline@Cutwel
Placing my order was very easy right…
Placing my order was very easy right through to delivery, everything was perfect.
Good quality products at exceptional prices.
24 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know the whole process, from placing the order right through to delivery was smooth and that everything arrived perfectly. Great to hear the quality and pricing hit the mark too.
Kind Regards
Caroline@Cutwel
Great Advice and customer service
When calling the sales team the person gave excellent advise / instruction as to where to look on their website. We ordered easily online and delivery was very fast.
27 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you sharing your experience with the sales team, it's great to hear the advice was clear, helped you find what you needed on the website, and that the order process and delivery were both smooth and fast.
Kind Regards
Caroline@Cutwel
Was having difficulty finding left hand…
Was having difficulty finding left hand thread taps but saw exactly what I was looking for on Cutwel’s website. Easy ordering process with a quick delivery. Good quality product (not Chinese).
24 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know you found the left‑hand thread taps you needed, especially after struggling to source them elsewhere. Great to hear the ordering was easy, delivery was quick and the quality met your expectations,
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know the product, delivery and communication were all good, great to hear everything met expectations across the board.
Kind Regards
Caroline@Cutwel
From order to delivery everything was…
From order to delivery everything was smooth and easy.
20 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know that everything from placing the order through to delivery was smooth and easy, it's always good to hear the full process worked well for you.
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know your order arrived quickly and that you were happy with the quality of the products, great to hear both delivery and items met expectations.
Kind Regards
Caroline@Cutwel
Great stock and most importantly really…
Great stock and most importantly really good communication from sales team for any out of stock items .
Well done
16 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you highlighting the stock availability and, most importantly, the positive communication you had with the sales team regarding any out‑of‑stock items. Great to hear the updates were helpful. Well done to them indeed.
Kind Regards
Caroline@Cutwel
Seemingly genuine tools and great prices
Seems to be genuine tools and have good prices. Also, I bought two items with "ship next day label", but next day I didn't get the email "order dispatched", but it arrived in time. Overall trustworthy in my opinion.
15 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you sharing your experience, and it’s great to hear you were happy with the prices and that everything arrived on time in the end. Just to reassure you, we’re based here in Yorkshire and all our tools are definitely genuine 😊
Kind Regards
Caroline@Cutwel
Antwoord van Cutwel
Thank you for the review. We appreciate you letting us know your queries were answered promptly, always good to hear the team were able to respond quickly and keep things moving for you.
Kind Regards
Caroline@Cutwel
Cutter delivery…
I ordered ten small cutters and only five arrived. Fair enough, they were delivered very quickly, were very good value and work very well, so top marks for all that. However, on the delivery note it just said “180 days”. Presumably this means the balance will be delivered within 180 days? Any chance they could be delivered a bit sooner? A few more words of explanation would have been more helpful.
31 maart 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you taking the time to explain what happened with the cutters. It’s good to hear the ones you received arrived quickly and are working well, but we understand why the “180 days” note caused confusion. Your comments are helpful, and we’ll make sure the wording on delivery notes is clearer so it’s obvious when the remaining items are due.
Kind Regards
Caroline@Cutwel
simple to find and order what i needed
simple to find and order what i needed, speedy and hassle free all round, thamk you
15 april 2026
Antwoord van Cutwel
Thank you for the review. We appreciate you mentioning how easy the website was to use, it's always good to hear it’s working well for customers.
Kind Regards
Caroline@Cutwel
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